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Customer Reliability Engineer Jobs in Reading, MA

Vicor Corporation

Reliability Engineer

Andover, MA · On-site

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

Vicor Corporation

Reliability Engineer

Andover, MA

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

Vicor Corporation

Reliability Engineer

Andover, MA · On-site

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

C&W Services

Reliability Engineer

North Andover, MA · On-site

$103K - $130K/yr

Job Title Reliability Engineer Summary Reliability, Maintenance, and Engineering (RME) is hiring ... At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric ...

Symbotic

Staff Reliability Engineer

Wilmington, MA · On-site

$125K - $171K/yr

Your job will be to lead reliability engineering activities across new and existing robotic ... We depend on the collective voices of our employees, customers and community to help guide us as we ...

Symbotic

Staff Reliability Engineer

Wilmington, MA · On-site

$125K - $171K/yr

Your job will be to lead reliability engineering activities across new and existing robotic ... We depend on the collective voices of our employees, customers and community to help guide us as we ...

Raytheon

Reliability Engineer II

Woburn, MA

$112K - $141K/yr

... customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our ... Reliability, System Safety, and Supportability. What You Will Do This role will support both ...

Xometry

Staff Site Reliability Engineer (SRE)

Waltham, MA · Hybrid

$61.50 - $81.75/hr

... customers at scale. How You'll Contribute: * Lead the resolution of the most complex, cross-cutting technical challenges and drive them to completion, ensuring alignment with organizational goals

Anduril Industries

Site Reliability Engineer

Waltham, MA · On-site

$61.50 - $81.75/hr

You are the frontline for keeping fielded imaging systems alive: the person field personnel and customer-support escalations turn to when a deployed system isn't behaving. You'll be the second SRE on ...

Cisco

Site Reliability Engineer

Boston, MA · On-site

$155K - $222K/yr

We are one of several SRE teams working together to support a platform that serves more than 500,000 customers and manages over 18 million devices worldwide. The team operates with a high degree of ...

Anduril Industries

Site Reliability Engineer

Waltham, MA · On-site

$61.50 - $81.75/hr

You are the frontline for keeping fielded imaging systems alive: the person field personnel and customer-support escalations turn to when a deployed system isn't behaving. You'll be the second SRE on ...

Anduril Industries

Site Reliability Engineer

Waltham, MA

$61.50 - $81.75/hr

You are the frontline for keeping fielded imaging systems alive: the person field personnel and customer-support escalations turn to when a deployed system isn't behaving. You'll be the second SRE on ...

Cypress HCM

Site Reliability Engineer

Waltham, MA · Hybrid

$40 - $45.78/hr

Site Reliability Engineer 1 Job Details * Site Reliability Engineer 1 (Contract) * Location ... Collaborate with various internal teams to provide the best service possible for our customers.

DraftKings

Database Reliability Engineer

Boston, MA

$62 - $82.25/hr

It's transforming how we enhance customer experiences, streamline operations, and unlock new ... The Crown Is Yours As a Database Reliability Engineer, you'll support the reliability, scalability ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Reading, MA

Customer Reliability Engineer information

See Reading, MA salary details

$64.4K

$124.5K

$148.8K

How much do customer reliability engineer jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer reliability engineer in Reading, MA is $124,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,200.00 and $136,100.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Reading, MA? For Customer Reliability Engineer jobs in Reading, MA, the most frequently searched job titles are:
What cities near Reading, MA are hiring for Customer Reliability Engineer jobs? Cities near Reading, MA with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Reliability Engineer

Vicor Corporation

Andover, MA • On-site

$80K - $110K/yr

Full-time

Re-posted 23 days ago

Vicor Corporation rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

55th of 156 rated electronics manufacturers

Job description

Job Summary
This position does not support Visa sponsorship.
Candidates requiring sponsorship will not be considered.
Vicor is a place where engineers see the impact of their work every day. We're an American manufacturer of advanced 48V centric DC-DC converters with industry-leading power and current density, enabling breakthrough power delivery performance. As an engineering-focused company, we provide a hands-on opportunity to further innovate and advance the topologies, control systems, components and packaging of our power modules and the power delivery networks that drive key advancements in AI, electric vehicles, and aerospace.
In this role, the Reliability Engineer will focus on ongoing reliability programming and theoretical calculations. They will be comfortable presenting information cross-functionally and take initiative to drive projects to completion.
Job Description
  • Develops and implements qualification plans and methods to meet customer requirements for long life failure rates.
  • Schedules, coordinates and executes said qualification plans and methods in accordance with agreed time frames.
  • Monitor new product reliability growth/demonstration activities against targets, to ensure sufficient progress toward those targets is being achieved.
  • Develops and implements ongoing reliability monitoring methods to meet customer requirements for long life failure rates. Provide trend analysis on critical to reliability parameters.
  • Identify opportunities for reliability improvement in current products, and work within the product commercialization process to realize these improvements in successive generations of designs.
  • Works with Design on development projects to ensure product reliability is a key consideration in development.
  • Working in a team environment, resolve reliability problems that result in excessive in-house or customer failure rates
  • Provide guidance to internal groups and interface with customers regarding reliability questions or concerns.
  • Monitors reliability metrics and goals to drive quality improvement efforts.
  • Distributes reports that track product and/or process reliability performance to internal groups and to customers.
  • Make recommendations for test, burn-in screening and life test capital equipment acquisition.
  • Provides acceleration tests results based on physics and best fit reliability models.
  • Analyze field performance MTTF, FIT , Survival 2,5,10 yr data based on Weibull and Weibayse models.

Education / Qualifications
  • Bachelor's degree in related field, e.g. BSEE, Physics, Mechanical Engineering or Materials Science.
  • Minimum of 3-5 years related experience.
  • Familiarity with power conversion theory including AC/DC and DC/DC preferred.
  • Certified as a CRE preferred.
  • Ability to accomplish tasks through influencing others.
  • Demonstrated Experience in the following:
    • MILHDK217 and Telcordia Reliability Prediction Calculations
    • Various aspects of the physics of failure of PCBs, and/or electronic components
    • Electronic circuits, components, PCBs and manufacturing processes
    • State-of-the-art reliability assessment methods and techniques
    • FMEA, Design of Experiments
  • Detailed knowledge of statistical quality control parameters and characterization of yield changes in anticipated product lifetime and quality reliability outcomes.
  • Ability to effectively communicate with a wide variety of internal and external customers and/or suppliers.
  • Ability to use some or all of the following PC applications: MS Office, MS Project, MS Vision, MiniTab, JMP, in generating reports, capturing data, and presenting data and information in an understandable format.
  • Knowledge and understanding of business processes and how decisions impact customer satisfaction, product quality, and on-time delivery.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Vicor is an EO employer - M/F/Veteran/Disability
Compensation Data
Salary Range:
$80,000 - $110,000
Please note: This range is based on our current market driven pay structures. Individual salaries are determined based upon a variety of factors including but not limited to, a candidates overall qualifications, such as skills, education, and experience as well as company internal equity.

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