Customer Reliability Engineer Jobs in Reading, MA

Do you want to own the reliability of cloud load balancing infrastructure that serves thousands of customers at global scale?

Are you a senior technical leader who can drive solutions across distributed teams while mentoring the engineers around you?

Join our Cloud Networking SRE Team!

The Cloud Networking SRE team is part of Akamai\'s Infrastructure Engineering & Operations organization. We design, deploy, and manage the reliability of Akamai\'s core cloud networking products. These products are foundational to the Akamai Cloud Compute platform, serving customer workloads across dozens of global regions.

Partner with the best

In this role, you\'ll own the operational reliability of two generations of load balancing infrastructure. You\'ll build and maintain observability frameworks, lead incident response for complex multiservice failures, and drive safe deployment practices across global rollouts. You\'ll work closely with cross-functional teams to shape how the NB/NLB stack evolves operationally.

As a Senior II Site Reliability Engineer, you will be responsible for:

• Owning the SRE infrastructure lifecycle from design reviews and pre-rollout readiness assessments through production sign-off and ongoing reliability management
• Designing and implementing frameworks that reflect customer experience for load balancing services and driving action when error budgets are at risk
• Building and maintaining observability pipelines from load-balancing components and system-level sources to dashboards that enable rapid incident triage
• Leading technical incident response for complex NB/NLB failures, acting as the technical commander and driving root cause analysis and preventive follow-through
• Developing and automating safe deployment workflows for phased releases, including bake-period monitoring, feature flag management, and validation across global datacenter rollouts
• Reviewing design documents, product-requirement documents and producing actionable SRE input on operational risks, capacity implications, Day-2 concerns, and product strategy gaps
• Building automation and tooling using Python or Go that reduces operational toil and improves team-wide operational capability

Do what you love

To be successful in this role you will:

• 8+ years of experience in SRE, infrastructure engineering, or platform engineering, working with large-scale distributed systems
• Demonstrate deep expertise with Linux networking fundamentals and diagnosing at the packet level using tcpdump, netstat, and similar tools
• Have hands-on experience with L4/L7 load balancing technologies covering configuration, health checking, high availability, and failure modes at scale
• Show a track record of defining SLO/SLI frameworks, building observability platforms from scratch, and running incident management processes at scale
• Demonstrate expertise in Kubernetes and containerization at scale including workload scheduling, networking, resource management, and operating stateful or network-intensive workloads in a cluster environment
• Build automation and tooling using Python or Go, with infrastructure-as-code experience (SaltStack, Ansible, or Terraform) and deployment safety instincts

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you\'re streaming live events, scrolling social media, watching your favorite series, or managing your savings, we\'re the engine behind the scenes. We provide the world\'s most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world\'s biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world\'s most distributed cloud platform.
At Akamai, we don\'t just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we\'re the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job\'s needs

Akamai\'s FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It\'s not about telling employees where to work; it\'s about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Compensation

Akamai is committed to fair and equitable compensation practices. The base salary for this position ranges from 120,400 - 216,600 CAD/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, RRSP, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.