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Customer Reliability Engineer Jobs in Fall River, MA

Fidelity Investments

Site Reliability Engineer

Smithfield, RI · On-site

$54.75 - $72.75/hr

Develop an understanding of how systems impact customer experience and business outcomes. The Expertise and Skills You Bring * ~2 plus years of experience in SRE, software engineering, DevOps, or ...

Kastle Systems

Site Reliability Engineer II

Carolina, RI

$57.25 - $76/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

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Customer Reliability Engineer information

See Fall River, MA salary details

$61.2K

$118.4K

$141.5K

How much do customer reliability engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for customer reliability engineer in Fall River, MA is $118,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,900.00 and $129,500.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and collaborate with engineering teams to improve customer experience, often using monitoring tools and technical expertise. CREs typically have strong problem-solving skills and may hold certifications related to systems or cloud platforms.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median salary ranging from $100,000 to $150,000 annually, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher compensation, often exceeding $180,000 per year.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000?

Senior-level engineers in fields such as software engineering, data engineering, and cloud infrastructure can earn $500,000 or more annually, especially with extensive experience, specialized skills, and in high-demand industries. Roles like Principal Engineer, Staff Engineer, or Engineering Manager often reach this compensation level, particularly in large tech companies or organizations with competitive benefits and stock options.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI is expected to augment the work of Customer Reliability Engineers (CREs) by automating routine tasks such as monitoring, incident detection, and data analysis. However, CREs will continue to play a critical role in designing systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are seen as complementary, not a replacement, for the skills and expertise of SREs and related roles.
What cities near Fall River, MA are hiring for Customer Reliability Engineer jobs? Cities near Fall River, MA with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Site Reliability Engineer

Fidelity Investments

Smithfield, RI • On-site

$54.75 - $72.75/hr

Full-time

Posted 4 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:Site Reliability Engineer (SRE) - Grade 4

Production Support Engineering

We are looking for engineers who solve operational problems by building software. In this role, you will improve reliability, reduce toil, and enhance production systems by writing code, building automations, and leveraging modern AI-assisted development tools.

This is a hands-on engineering role-not a traditional support position. You'll use Node.js/TypeScript, Python, and AI tools like GitHub Copilot to design and deliver solutions that make systems more reliable and operations more scalable.


What You'll Do
  • Build software solutions to improve reliability, reduce operational toil, and scale production systems-not just respond to issues.
  • Develop production-quality code using Node.js / JavaScript / TypeScript and Python/PowerShell, including testing and documentation.
  • Leverage modern development tooling such as VS Code and AI-assisted tools (e.g., GitHub Copilot) to accelerate delivery and problem-solving.
  • Independently own well-scoped features, fixes, or improvements end-to-end-from design through deployment and operational validation.
  • Participate in on-call rotations, respond to incidents, execute runbooks, and ensure clear communication and handoffs.
  • Analyze incidents and recurring issues to identify patterns, reduce alert noise, and implement durable fixes.
  • Implement and improve observability (logging, metrics, dashboards, alerts) for owned services.
  • Build automations, scripts, and lightweight tools to eliminate repetitive manual work and improve operational efficiency.
  • Identify and act on opportunities to improve system reliability, performance, and maintainability.
  • Develop an understanding of how systems impact customer experience and business outcomes.

The Expertise and Skills You Bring
  • ~2 plus years of experience in SRE, software engineering, DevOps, or production engineering.
  • Strong hands-on coding skills with emphasis on:
    • Node.js / JavaScript / TypeScript
    • Python for scripting and automation
  • Experience building tools, APIs, or automations to solve engineering or operational problems.
  • Familiarity with AI-assisted development workflows (e.g., GitHub Copilot, code generation tools) and interest in applying AI/LLMs to improve engineering productivity.
  • Foundational knowledge of:
    • Monitoring, logging, and observability concepts
    • Distributed systems and API-based architectures
    • SQL and data analysis for troubleshooting
  • Exposure to cloud platforms (AWS or Azure), CI/CD pipelines, and modern development practices.
  • Basic understanding of incident management, problem management, and production support processes.

What We're Looking for in You
  • A self-starter who proactively identifies key issues and trends, performs thoughtful analysis, and develops creative, high-impact solutions that deliver measurable value.
  • A builder mindset, you instinctively solve operational problems by writing code and creating automation.
  • A modern engineer who leverages AI tools to increase speed, quality, and effectiveness.
  • Strong problem-solving skills with the ability to troubleshoot, analyze, and deliver practical solutions.
  • Proactive approach to identifying risks, inefficiencies, and improvement opportunities.
  • Curiosity and desire to continuously learn systems, tools, and reliability engineering practices.
  • Clear communicator who collaborates effectively across engineering and operations teams.
  • Growing autonomy and consistency aligned with progression toward a Grade 5 SRE role.
Certifications:Category:Information Technology

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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