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Customer Reliability Engineer Jobs in Fall River, MA

Reliability Engineer

Newport, RI ยท On-site

$75K - $110K/yr

Reliability Engineer Company Overview: KMS Solutions, LLC is a technical management / solutions ... This candidate will execute analysis products and objective evidence to help the customer manage ...

Site Reliability Engineer II

Carolina, RI

$57.25 - $76/hr

Delivering a world class customer experience drives everything we do, and Kastle's mission is to be ... Site Reliability Engineer II The SRE II sits at the intersection of software engineering and ...

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Showing results 1-20

Customer Reliability Engineer information

See Fall River, MA salary details

$61.2K

$118.4K

$141.5K

How much do customer reliability engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for customer reliability engineer in Fall River, MA is $118,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,900.00 and $129,500.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What cities near Fall River, MA are hiring for Customer Reliability Engineer jobs? Cities near Fall River, MA with the most Customer Reliability Engineer job openings:
Reliability Engineer

Reliability Engineer

KMS Solutions, LLC

Newport, RI โ€ข On-site

$75K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago


Job description

Reliability Engineer

Company Overview:

KMS Solutions, LLC is a technical management / solutions company that specializes in engineering, analysis, and cyber security. Founded in 2005, KMS is a certified small business with nearly two decades of experience supporting the Department of Defense and many other departments and programs critical to our Nationโ€™s security and well-being.


KMS is a three-time winner of the USA Today Top Workplaces recognizing quality workplace cultures across the United States who put their employees first. Additionally, KMS has won multiple regional Top Workplaces awards and Culture Excellence Awards for Compensation & Benefits, Innovation, Leadership, Purpose & Values and Work-Life Flexibility.


Position Summary / Objective:

KMS Solutions is seeking a highly motivated individual to join a team of engineers and technicians providing engineering and technical support to the Ranges, Engineering, and Analysis Department at the Naval Undersea Warfare Center (NUWC) in Newport, RI. This multi-disciplinary team is responsible for providing systems safety, environmental qualification testing, and range sustainment in support of undersea warfare systems, including unmanned and autonomous systems. This candidate will execute analysis products and objective evidence to help the customer manage reliability growth, develop corrective design and maintainability action strategies, and provide product assurance to Navy managers.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Develop reliability, maintainability, and availability (RM&A) requirements for new designs
  • Develop RM&A approaches for new designs and in-service programs; develop action plans that comply with internal/external customer demands for reliability processes/equipment to maximize reliability and availability. Conduct analyses of reliability problems and investigate to determine the required reliability approaches.
  • Conduct detailed reliability studies including RM&A analyses and predictions at component levels. Develop systems level reliability models.
  • Develop reliability test and growth programs.
  • Develop maintainability demonstration programs.
  • Support failure reporting, analysis and corrective action system (FRACAS) implementation.

Required education and experience:

  • Secret DoD clearance
  • Bachelorโ€™s degree in engineering, physics, mathematics, or a related field
  • Five (5) years of engineering experience

Preferred education and experience:

  • Five (5) years of experience in reliability engineering.
  • Masterโ€™s degree in engineering, physics, mathematics, or a related field
  • DoD 5000, Active-duty Navy, and / or Navy acquisition experience.
  • Engineering experience with undersea warfare systems and/or combat systems.

Competencies:

  • Strong written and verbal communication skills with the ability to interface with all levels of customer and company leadership.
  • Capable of effectively working and problem solving in both independent and team environments.
  • Proficient with Microsoft Office applications, specifically Word, Excel, and PowerPoint.
  • Thoroughness and attention to detail.
  • Strong record of delivering quality analysis products.

Work authorization/security clearance requirements:

An active DoD Secret security clearance.


Other Duties:

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


Supervisory Responsibility:

None

Work Environment:

This job operates primarily in a professional office environment in person on a hybrid basis, with up to 16 hours of telework allowed weekly after an introduction period. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is expected to be able to travel to and work in navy facilities as necessary.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee is regularly required to talk or hear. Excellent listening skills are essential. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. Must be able to lift up to 30 lbs.

Position Type/Expected Hours of Work:

The typical workday is eight hours in length. Some flexibility in hours is allowed with concurrence from the supervisor. Attendance at prescheduled mandatory meetings is required. Must be available during the core work hours as determined by your contract/location and must account for the required number of hours in a pay period to maintain full-time status.


Telework:

  • This is a hybrid position. After the first six months, telework may be allowed for up to 40% per week โ€“ subject to change based on customer requirements.

Travel:

  • Ability to travel CONUS; potential to travel OCONUS
  • Travel up to 10% may be required.

Benefits and Additional Compensation:

KMS offers a competitive benefits packaging including medical, dental and vision insurances, flexible spending account, PTO, paid holidays, military leave, bereavement leave, 401k / retirement savings plan, professional development and tuition reimbursement, basic and voluntary life insurance / AD&D, short-term and long-term disability, voluntary AFLAC supplemental insurance products and employee assistance plan (EAP) program. Additionally, KMS offers employee referral bonuses and a discretionary annual bonus.

AAP/EEO Statement:

KMS Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

KMS Solutions is a drug free workplace.


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