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Customer Reliability Engineer Jobs in Fall River, MA

LI-COR

Quality Engineer

Bourne, MA · On-site

$76K - $98K/yr

Collaborate with Engineering and Manufacturing to improve product quality, reliability, and manufacturing efficiency. * Support supplier and customer quality by investigating nonconformances ...

KMS Solutions, LLC

General Application

Middletown, RI · On-site

$50K - $250K/yr

A.I.L.S.) Respect - Our interaction with colleagues, peers, customers and others is marked by ... Reliability Engineer * System Safety Engineer * Computer Engineer * Action Officer * Auditor

Saab

Electronic Engineer

Bristol, RI · On-site

$127K - $165K/yr

... based on requirements, specifications, and reliability. They will also support the ... Present technical results and content to internal and external customers, tailored to the customer ...

Prolim Global

Senior Design Engineer

Mansfield, MA · On-site

Outstanding customer interfacing skills Preferred Qualifications * Experience designing hardware ... Build, test, and analyze prototypes to verify functionality, safety, and reliability * Collaborate ...

Cisco

Software Engineer, Backend

Providence, RI · On-site

$155K - $222K/yr

... reliability, performance, scalability, testability, maintainability, observability, and developer experience. * Work with various groups within Cisco to understand their and our customers' data ...

Saab

Senior Electrical Engineer

Bristol, RI · On-site

$127K - $165K/yr

... based on requirements, specifications, and reliability. They will also support the ... Present technical results and content to internal and external customers, tailored to the customer ...

Saab

Electrical Systems Engineer

Bristol, RI · On-site

$127K - $165K/yr

... based on requirements, specifications, and reliability. They will also support the ... Present technical results and content to internal and external customers, tailored to the customer ...

Saab

Electronics Design Engineer

Bristol, RI · On-site

$127K - $165K/yr

... based on requirements, specifications, and reliability. They will also support the ... Present technical results and content to internal and external customers, tailored to the customer ...

Rexa, Inc.

Manufacturing Engineer

West Bridgewater, MA · On-site

$73K - $122K/yr

This role focuses on improving safety, reliability, quality, and cost across machining, assembly ... Ensure manufacturing processes meet customer, industry, and regulatory requirements (oil & gas ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Fall River, MA

Customer Reliability Engineer information

See Fall River, MA salary details

$61.2K

$118.4K

$141.5K

How much do customer reliability engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for customer reliability engineer in Fall River, MA is $118,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,900.00 and $129,500.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What cities near Fall River, MA are hiring for Customer Reliability Engineer jobs? Cities near Fall River, MA with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Quality Engineer

LI-COR

Bourne, MA • On-site

$76K - $98K/yr

Other

Posted 13 days ago

Job description

Onsite, Bourne MA

We are seeking a Quality Engineer with a strong engineering background to support product quality, sustaining engineering, manufacturing operations, and continuous improvement initiatives. This role partners with Engineering, Manufacturing, Supply Chain, and Operations to ensure products and processes meet customer expectations while maintaining compliance with company quality standards. 

The ideal candidate will have experience in quality engineering within a manufacturing environment, strong problem-solving skills, and working knowledge of ISO 9001. Experience with ISO/IEC 17025 and laboratory quality systems is a plus. 

Key Responsibilities 

  • Support and maintain the Quality Management System (QMS) in compliance with ISO 9001 requirements. 
  • Support sustaining engineering by investigating product and process issues, implementing corrective actions, and driving continuous improvement. 
  • Improve product and process quality through root cause analysis, CAPA, data analysis, and process improvement initiatives. 
  • Support New Product Introduction (NPI) activities, including design reviews, first article inspections, process validation, and production readiness. 
  • Collaborate with Engineering and Manufacturing to improve product quality, reliability, and manufacturing efficiency. 
  • Support supplier and customer quality by investigating nonconformances, resolving quality issues, participating in supplier evaluations, and responding to customer concerns. 
  • Participate in internal and external quality audits and ensure compliance with customer, regulatory, and quality system requirements. 
  • Develop and maintain quality documentation, inspection plans, work instructions, and quality records. 
  • Support engineering change activities and ensure quality requirements are effectively implemented. 

Qualifications 

  • Bachelor's degree in Engineering or a related technical field. 
  • 3+ years of Quality Engineering experience in a manufacturing environment. 
  • Experience with ISO 9001 Quality Management Systems. 
  • Experience with root cause analysis, CAPA, and continuous improvement methodologies. 
  • Knowledge of engineering drawings, GD&T, and technical specifications. 
  • Strong analytical, communication, and organizational skills. 
  • Experience with ISO/IEC 17025, calibration systems, or laboratory quality management is preferred. 
  • ASQ Certified Quality Engineer (CQE), Lean, or Six Sigma certification is a plus. 

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