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Customer Reliability Engineer Jobs in Malden, MA

Vicor Corporation

Reliability Engineer

Andover, MA · On-site

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

Vicor Corporation

Reliability Engineer

Andover, MA

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

JLL

Reliability Engineer

Andover, MA · On-site

$103K - $130K/yr

... external customer demands for reliability processes/equipment to avoid failures. Position ... Works under general direction of Engineering Services Reliability & Asset Management platform for ...

C&W Services

Reliability Engineer

North Andover, MA · On-site

$103K - $130K/yr

Job Title Reliability Engineer Summary Reliability, Maintenance, and Engineering (RME) is hiring ... At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric ...

JLL

Reliability Engineer

Boston, MA · On-site

$111K - $140K/yr

... external customer demands for reliability processes/equipment to avoid failures. Position ... Works under general direction of Engineering Services Reliability & Asset Management platform for ...

Vicor Corporation

Reliability Engineer

Andover, MA · On-site

$80K - $110K/yr

In this role, the Reliability Engineer will focus on ongoing reliability programming and ... Develops and implements qualification plans and methods to meet customer requirements for long life ...

Slope

Senior Reliability Engineer

Waltham, MA · On-site

$166 - $220/hr

ABOUT THE TEAM The Reliability Engineering team partners across Anduril's engineering ... customers. Our mandate spans the complete product lifecycle - from early concept design through ...

Raytheon

Reliability Engineer II

Woburn, MA

$112K - $141K/yr

... customers. Our Life Cycle Engineering disciplines participate in the total life cycle of our ... Reliability, System Safety, and Supportability. What You Will Do This role will support both ...

Anduril Industries

Site Reliability Engineer

Waltham, MA · On-site

$61.50 - $81.75/hr

You are the frontline for keeping fielded imaging systems alive: the person field personnel and customer-support escalations turn to when a deployed system isn't behaving. You'll be the second SRE on ...

1872 Consulting

Senior SRE

Westwood, MA · On-site

$63.75 - $84.75/hr

... customer base. The ideal candidate would be excited to be an early member of the SRE team. We are looking for someone who is passionate about heavily influencing our SRE roadmap and excited to roll ...

1872 Consulting

Senior SRE

Westwood, MA · On-site

$63.75 - $84.75/hr

... customer base. The ideal candidate would be excited to be an early member of the SRE team. We are looking for someone who is passionate about heavily influencing our SRE roadmap and excited to roll ...

Anduril Industries

Site Reliability Engineer

Waltham, MA

$61.50 - $81.75/hr

You are the frontline for keeping fielded imaging systems alive: the person field personnel and customer-support escalations turn to when a deployed system isn't behaving. You'll be the second SRE on ...

Slope

Staff Reliability Engineer

Quincy, MA · On-site

$191 - $253/hr

ABOUT THE TEAM The Reliability Engineering team partners across Anduril's engineering ... customers. Our mandate spans the complete product lifecycle - from early concept design through ...

Anduril Industries

Site Reliability Engineer

Waltham, MA · On-site

$61.50 - $81.75/hr

You are the frontline for keeping fielded imaging systems alive: the person field personnel and customer-support escalations turn to when a deployed system isn't behaving. You'll be the second SRE on ...

Cypress HCM

Site Reliability Engineer

Waltham, MA · Hybrid

$40 - $45.78/hr

Site Reliability Engineer 1 Job Details * Site Reliability Engineer 1 (Contract) * Location ... Collaborate with various internal teams to provide the best service possible for our customers.

Xometry

Site Reliability Engineer II (SRE)

Boston, MA · Hybrid

$135K - $165K/yr

Xometry is seeking a Site Reliability Engineer II to join our Site Reliability Engineering (SRE) ... customers. Responsibilities * Take ownership of assigned problem statements and drive them to ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Malden, MA

Customer Reliability Engineer information

See Malden, MA salary details

$63.6K

$123K

$147.1K

How much do customer reliability engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer reliability engineer in Malden, MA is $123,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,900.00 and $134,500.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Malden, MA?

For Customer Reliability Engineer jobs in Malden, MA, the most frequently searched job titles are:

What cities near Malden, MA are hiring for Customer Reliability Engineer jobs?

Cities near Malden, MA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Customer Reliability Engineer - Infrastructure

Sierra Ventures

Boston, MA • On-site

$125 - $130/hr

Other

Posted 9 days ago

Key responsibilities

  • Operate, monitor, and maintain the platform to ensure availability, predictability, and reliable operations.

  • Respond to incidents raised by customers or monitoring systems and take steps to resolve or monitor issues.

  • Build and maintain monitoring, alerting systems, and automation to improve operational efficiency.

Job description

Astronomer empowers data teams to bring mission-critical software, analytics, and AI to life and is the company behind Astro, the industry-leading unified DataOps platform powered by Apache Airflow®. Astro accelerates building reliable data products that unlock insights, unleash AI value, and powers data-driven applications. Trusted by more than 800 of the world's leading enterprises, Astronomer lets businesses do more with their data. To learn more, visit www.astronomer.io.

About this role

The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service.

The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations.

As an infrastructure specialist within the team, you will focus on the reliability of the underlying cloud infrastructure and Kubernetes clusters. This entails responding to incidents either raised by a customer, or from our monitoring system and then taking further steps to ensure problems are permanently resolved or monitored. As owners of the observability platform, CRE has unlimited potential to improve the reliability of the product and deliver the best possible outcome for our customers.

This role is directly customer-facing and gives exposure to very diverse problems and requirements. CRE get the opportunity to interface with customers from a variety of industries across different cloud providers, and all with different expectations. Your contributions will directly impact customers' success with using the Astronomer products, and you will be able to help make meaningful improvements to the customer experience.

What you get to do:

  • Provide solutions to customers to make them successful using our products.

  • Troubleshoot customer environments and engage in active triaging with customers

  • Participate in on-call rotation for weekend coverage

  • Provide feedback to the product development teams on customer needs and pain points.

  • Build out our monitoring and alerting systems.

  • Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.

  • Help direct the architecture of the products and contribute where possible.

  • Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide 'white glove' guidance on the path to production.

  • Participate remotely within a fully distributed team.

  • Enhance and enrich customer documentation

  • Work with the latest technology and multi-cloud implementations

What you bring to the role:

  • 5 years of experience, preferably with large, complex cloud infrastructures operating at scale

  • 3 years of experience with Kubernetes

  • Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)

  • Strong Linux experience

  • Knowledge of how to operate and monitor issues for distributed systems

  • Previous experience in handling customers issues (internal or external)

  • Strong communication skills

  • DevOps or CI/CD experience

  • Python scripting

  • Good troubleshooting Skills

Bonus points if you have:

  • Experience as a Site Reliability Engineer

  • Worked with Kubernetes Custom Resources

  • Depth of knowledge with Azure

  • Airflow/Big Data Orchestration experience

  • IaC experience

The estimated total compensation for this role ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package. This range is merely an estimate; actual compensation may deviate from this range based on skills, experience, and qualifications.

At Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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