ZipRecruiter

Log In

1

Customer Reliability Engineer Jobs in Malden, MA

Manifold

Staff Site Reliability Engineer

Newton, MA · On-site

$62.50 - $83/hr

They are seeking a Staff Site Reliability Engineer to design, build, and operate AWS infrastructure ... observability. • Automate customer infrastructure deployments, including multi-account ...

1872 Consulting

Mid Level SRE

Westwood, MA · On-site

$63.75 - $84.75/hr

Job Summary : 1872 Consulting is seeking a Site Reliability Engineer to enhance and optimize their infrastructure in Azure, aiming to deliver scalable and reliable software to a global customer base.

Akamai

Site Reliability Engineer

Cambridge, MA · On-site

$75K - $136K/yr

Join our Compute Site Reliability Engineering team Our team is responsible for improving the ... Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud ...

Akamai

Site Reliability Engineer II

Cambridge, MA · On-site

$62.25 - $82.75/hr

We design, implement, deploy and operate AI platforms that enable customers to run inference models ... As an Site Reliability Engineer II, you will be responsible for: * Building and maintaining ...

Socket.dev

Site Reliability Engineer

Cambridge, MA · On-site

$76 - $136/hr

Join our Compute Site Reliability Engineering team Our team is responsible for improving the ... Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud ...

Posted today

Akamai

Site Reliability Engineer II

Cambridge, MA · On-site

$138K - $171K/yr

Site Reliability Engineer II. Perform site reliability engineering duties in furtherance of ... AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed ...

EXPANSIA

E01-L03 Reliability Engineer IV

Boston, MA · On-site

$110K - $119K/yr

Department of Defense and related national security customers. Backed by Falfurrias Management ... Hybrid Remote-Boston, MA As a Reliability Engineer IV, you will be responsible for the availability ...

eNett

SRE Architect, AI-Powered Reliability

Boston, MA

$62 - $82.25/hr

... serving enterprise customers globally with payment and technology solutions that demand ... Our SRE practice is in its early stages, and the decisions made now will define how we build ...

WEX

SRE Architect, AI-Powered Reliability

Boston, MA

$62 - $82.25/hr

... serving enterprise customers globally with payment and technology solutions that demand ... Our SRE practice is in its early stages, and the decisions made now will define how we build ...

EXPANSIA Group

E01-L03 Reliability Engineer IV

Boston, MA · On-site

$110 - $119/hr

Department of Defense and related national security customers. Backed by Falfurrias Management ... Hybrid Remote-Boston, MA As a Reliability Engineer IV, you willbe responsible forthe availability ...

Akamai

Senior Site Reliability Engineer

Cambridge, MA · On-site

$121K - $218K/yr

Our SRE teams solve reliability, security, and usability at scale for our global fleet while ... Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud ...

previous page

Showing results 41-60

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Malden, MA

Customer Reliability Engineer information

See Malden, MA salary details

$63.6K

$123K

$147.1K

How much do customer reliability engineer jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer reliability engineer in Malden, MA is $123,040.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,900.00 and $134,500.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Malden, MA?

For Customer Reliability Engineer jobs in Malden, MA, the most frequently searched job titles are:

What cities near Malden, MA are hiring for Customer Reliability Engineer jobs?

Cities near Malden, MA with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Senior Site Reliability Engineer

Federal Reserve Bank of Richmond

Boston, MA • On-site

$140K - $210K/yr

Full-time

Re-posted 29 days ago

Job description

CompanyFederal Reserve Bank of BostonFederal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine Solutions, FedNowSM, Fedwire, National Settlement Service (NSS), FedCash, FedACH (Automated Clearing House), and Check Services. We are currently leading a strategic effort to transform FRFS to a national, enterprise-focused organization. Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.
The Federal Reserve has developed a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow Service. This service enables financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of this mission-critical Federal Reserve initiative that is transforming the payments landscape in the United States.
The position will be primarily on-site with residency commutable to one of our offices required.
Candidates may come from infrastructure/DevOps backgrounds or software engineering backgrounds (e.g., Java Python, Go) with strong interest in operating and improving reliability of distributed production systems.

Responsibilities
As a Senior Engineer of the SRE / Production Operations team for FedNow, you will operate the production environment for the program. You will architect, implement, and leverage solution monitoring and tooling to be used for capacity planning, utilization reporting, and scaling. The team uses open source and proprietary software to support Engineering, DevOps, and DevSecOps tools, services, and solutions. CI/CD and IaC Pipeline automation design and development. Resiliency, DR and BCP (including testing) The SRE / Production Operations team is part of the Technical Operations (TechOps) department and has the overall responsibility for the design, management and execution of operations required to support the ongoing technical and delivery needs of the FedNow Program, as well as the transition to production support and operations. It owns ongoing ITIL processes, and the implementation and driving of continuous improvement initiatives. The role applies both software engineering and system engineering practices to operate and improve large-scale distributed systems. You will work closely with Engineers and Architects of the FedNow program in order to maintain seamless automation across the entire platform. Proactively identify suspected gaps in system architecture and design experiments to expose them The ideal candidate is someone who loves building and maintaining reliable and scalable systems, CI/CD tooling, and automating cloud-based highly available, high performing applications. Key Skills Strong communication and collaborationskills Extensiveknowledge and understanding of working in AWS environments & services EC2, EBS, EKS, RDS, Aurora, S3, Route 53, ELB, IAM, etc. HashicorpTerraform, Consul, Vault, and Ansible Experience developing automation or operational tooling using scripting or programming languages such as Python, Java, Go, or similar languages.Experience working with cloud infrastructure platforms or distributed system environments Experience working in Linux environment and shell scripting Experience supporting infrastructure for large multi-services applications Experience working with continuous deployment in micro-services architectures Experience working with Docker, Containers, ECR and EKS. Observability - CloudWatch, OpenSearch, Dynatrace, Grafana,Prometheus Familiarity with Fault Injection tooling
(i.e. AWS Fault Injection Simulator, Gremlin,ChaosToolkit, Chaos Monkey) Automation mindset to enable consistency and dependability in common actions

The salary range for this position is $140,000 - $210,900. The position and job description posted is for a Senior Site Reliability Engineer however, candidates will be placed in an appropriate level within the Site Reliability Engineer job family based on the extent of their experience.

The Federal Reserve Bank of Boston is committed to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

For this job, any offer of employment is contingent upon successfully passing a two-phase security screening. The first phase consists of the satisfactory completion of a physical examination (including a drug screening), reference checks, and a security investigation consisting of credit and criminal history checks.

The second phase, which might not be complete until after you begin working at the Reserve Bank, is an additional risk-based security screening determined by the risk rating of the position. Depending upon the sensitivity of the position, this phase may include, and is not limited to, work and residency eligibility verification, and personal interviews with the candidate, references, and prior employers.

All applicants must have resided in the United States for at least three (3) years.

Full Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryInformation Technology Family GroupWork ShiftFirst (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

Privacy Notice

Apply