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Customer Reliability Engineer Jobs in Fall River, MA

Rockland Trust

Network Engineer

Plymouth, MA · On-site

This role plays a critical part in ensuring the reliability, performance, availability, and ... Customer Focus: Demonstrates a commitment to providing responsive, high-quality service and support.

Rockland Trust

Network Engineer

Plymouth, MA · On-site

This role plays a critical part in ensuring the reliability, performance, availability, and ... Customer Focus: Demonstrates a commitment to providing responsive, high-quality service and support.

Actalent

Mechanical Engineer

Middletown, RI

... reliability, and manufacturability requirements. * Develop detailed 3D models and 2D manufacturing ... Translate customer requirements into practical and innovative mechanical design solutions.

Rockland Trust

Network Engineer

Plymouth, MA · On-site

This role plays a critical part in ensuring the reliability, performance, availability, and ... Customer Focus: Demonstrates a commitment to providing responsive, high-quality service and support.

Actalent

Mechanical Engineer

Middletown, RI

... reliability, and manufacturability requirements. * Develop detailed 3D models and 2D manufacturing ... Translate customer requirements into practical and innovative mechanical design solutions.

MIKEL INC

SOFTWARE ENGINEER

Middletown, RI · On-site

... customer expectations. Senior Software Engineer Full Software Development Lifecycle | Agile Scrum ... Drive continuous improvements in system reliability, maintainability, and operational effectiveness.

MIKEL

Software Engineer

Middletown, RI

... customer expectations. Senior Software Engineer Full Software Development Lifecycle | Agile Scrum ... Drive continuous improvements in system reliability, maintainability, and operational effectiveness.

Cadence Inc

Principal Automation Engineer

Cranston, RI · On-site

$122K - $169K/yr

Evaluate customer requirements and develop manufacturing concepts, automation strategies, and ... Identify opportunities to improve quality, throughput, reliability, and operational efficiency ...

Cadence Inc

Principal Automation Engineer

Cranston, RI · On-site

$122K - $169K/yr

Evaluate customer requirements and develop manufacturing concepts, automation strategies, and ... Identify opportunities to improve quality, throughput, reliability, and operational efficiency ...

Brown University Health

Cloud Engineer III

Providence, RI

$105K - $173K/yr

... customers, and one another. In addition to our values, all employees are expected to demonstrate ... Design and oversee the architecture of complex cloud solutions, ensuring scalability, reliability ...

New

Brown University Health

Cloud Engineer III

Providence, RI

$105K - $173K/yr

... patients, customers and one another. In addition to our values, all employees are expected to ... Design and oversee the architecture of complex cloud solutions, ensuring scalability, reliability ...

New

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Fall River, MA

Customer Reliability Engineer information

See Fall River, MA salary details

$61.2K

$118.4K

$141.5K

How much do customer reliability engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer reliability engineer in Fall River, MA is $118,426.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,900.00 and $129,500.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What cities near Fall River, MA are hiring for Customer Reliability Engineer jobs? Cities near Fall River, MA with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Process Engineer

Morgan Advanced Materials

New Bedford, MA • On-site

Full-time

Re-posted 13 days ago

Morgan Advanced Materials rating

7.2

Company rating: 7.2 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

351st of 536 rated manufacturers

Job description

Overview
Morgan Advanced Materials is a world leader in advanced materials science and engineering of ceramics, carbon and composites. We operate in a series of well-defined markets where our applications expertise offers our customers a valuable differentiator, engineering high-specification materials, components and sub-assembly parts that solve their challenging technical problems.
The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.
The business employs advanced materials science and applications expertise to produce parts that enhance reliability or improve the performance of its customers' products. Much of what the global business unit makes is used in demanding, harsh or critical environments. Our Technical Ceramics business works in selected segments of the electronics, energy, healthcare, industrial, petrochemicals, security and transport markets, typically in close collaborative customer relationships.
Group Key Figures: Revenue £950m (2021), ~7,500 employees, manufacturing in 30+ countries, and customers in 100+ countries. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Responsibilities
Job Purpose:
The Process Engineer role is a position reporting directly to the Process Engineering Manager, with responsibility to develop, implement, and manage the manufacturing processes, methods, and equipment designed to ensure continuous production of advanced ceramic and composite materials that meet or exceed our customers' expectations. The role is an exciting opportunity to join a global, dynamic, Hi-Tech team, supporting the medical and aerospace industries. We are the industry leader in development and manufacturer of ceramic to metal seals for both Aerospace and Medical markets. We help improve the quality of life with our implantable medical components, and we ensure the safety of travelers by developing multiple components for the Aerospace industry.
Essential Functions:
  • Develops and implements safe, optimal, cost-effective manufacturing processes, methods, and equipment platforms.
  • Performs research, design, and development of manufacturing processes, including production work flow, raw material specifications, mixing, molding, and high temperature baking processes, and equipment specifications.
  • Designs and implements improvements to manufacturing processes, methods, and controls.
  • Designs, develops, tests, and/or outsources various processes, machinery, and equipment for recommended manufacturing methods.
  • Develops manufacturing Drawings, Bills of Materials, Routers, Work Instructions, and Control Plans using manufacturing engineering best practices.
  • Provide support in new product development & testing, APQP, PPAP, product and process validation, product audits, drawing & BOM conformance, and projects related to standard work & reduction in process variation.
  • Supports the conversion of small-scale processes into commercially viable large-scale operations.
  • Coordinates manufacturing launch for new or revised products, processes, and equipment.
  • Prepares quotations for labor, tooling, and equipment to support the business unit requirements.
  • Performs product/process analysis and implements continuous improvement initiatives for cost reduction, scrap reduction, yield improvements and increased overall equipment efficiency.
  • Conducts PFMEAs on manufacturing processes, methods, equipment, and controls.
  • Represents process engineering on cross-functional teams. Communicate with engineering, quality and supply chain team to assist in MRB, RMA, material disposition, root-cause analysis, and in preparation and follow-up of corrective action reports.
  • Participates in concurrent engineering design reviews.
  • Writes and submits Capital Expenditure requests.
  • Evaluates and troubleshoots manufacturing, quality and assembly line issues using failure mode effect analysis (FMEA) and other problem solving methods, perform process capacity and capability analysis.
  • Assists in training all shop floor associates on manufacturing processes and methods.

Qualifications
Minimum Qualifications and Education Requirements:
  • BS. degree in Material Science or Engineering.
  • 1-3 years related experience preferred.
  • Prior experience working with manufacturing processes that utilize raw material handling, mixing, molding, and high temperature baking equipment (mixers, presses, ovens, etc.) is required.
  • Basic understanding of quality management systems in an ISO 9001/AS 9100 is required.
  • Knowledge of Kaizen and Lean Manufacturing techniques.
  • Experience with developing/documenting procedures is required.
  • Materials experience - specific to ceramics.
  • This position requires use of Controlled Unclassified Information (CUI) which is subject to the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and Nuclear Regulatory Commission (NRC).
  • Individual must be a:
    • Citizen of the United States, or
    • Permanent resident alien of the United States, or
    • Protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15

Additional Requirements:
  • Quality orientation and high attention to detail.
  • Excellent interpersonal and communication skills.
  • Experience working with high performance teams.
  • Problem analysis and problem resolution skills.
  • Must be familiar with Microsoft Office Suite.
  • Must be able to clearly present ideas and reports in written and verbal format.
  • Must be able to work well with subordinates, peers and superiors in all departments of the Company.
  • Must be able to work well with external contacts of the Company.
  • Must have good time management, planning and negotiation skills.

Physical Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be capable of sitting and using a computer for extended periods of time throughout the workday
  • Must be capable of occasional travel.
  • Must have the ability to maneuver the shop floor, administer postings, and general administration throughout the facility.
  • Required to talk or hear.
  • Required to pass eye tests.
  • Required to stand, walk, and sit.
  • Required to use finger, handle, feel & reach with hands & arms.
  • Frequently lift and/or move up to 10 lbs, and occasionally lift and/or move up to 25 lbs.
  • Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles, and toxic caustic chemicals. The noise level in the work environment is usually moderate.
This job description does not state or imply that all duties to be performed are specifically identified above. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested or instructed by an authorized person of the Company. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.

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