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Customer Reliability Engineer Jobs (NOW HIRING)

RELX

Site Reliability Engineering Lead

Chicago, IL

$58.75 - $78/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

RELX

Site Reliability Engineering Lead

Boca Raton, FL

$54 - $72/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

RELX

Site Reliability Engineering Lead

Chicago, IL · On-site

$58.75 - $78/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

RELX

Site Reliability Engineering Lead

Alpharetta, GA

$55.75 - $74/hr

About the Role In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen ...

Google

Hardware Reliability Engineer

Austin, TX · On-site

$101K - $127K/yr

Bachelor's degree in Hardware Engineering, or equivalent practical experience. * 6 years of ... Ability to effectively lead teams to meet corporate and customer reliability expectations.

Collabera

Mechanical Engineer/ Reliability Engineer

Lisle, IL · On-site

$87K - $116K/yr

... Reliability Engineer must leverage industry experience, equipment knowledge, software know-how, and ... Deftly manage customer expectations and satisfaction for assigned customer accounts. Desired ...

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Customer Reliability Engineer information

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How much do customer reliability engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer reliability engineer in the United States is $117,973.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,500.00 and $129,000.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.
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Customer Reliability Engineer jobs near you
Infographic showing various Customer Reliability Engineer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $117,973 per year, or $56.7 per hour.

Site Reliability Engineering Lead

Lexisnexis Risk Solutions

Boca Raton, FL

$54 - $72/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Are you excited to lead Site Reliability Engineering teams that keep mission-critical, 24/7 services running reliably and securely?

Do you enjoy building automated cloud platforms, hardening security, and driving ongoing cost optimization through strong FinOps practices?

About the Business

LexisNexis Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk athttps://risk.lexisnexis.com/.

About our Team
Our globally distributed SRE team operates across the FCC market, supporting a broad set of products with a focus on enterprise-grade reliability. We collaborate extensively with development, support, and other internal teams to deliver proactive monitoring, effective incident management, and continuous optimisation. Through strong alignment across these functions, we ensure our services meet strict availability and performance expectations in complex, customer-critical environments.

About the Role
In this role, you will lead Ops / SRE teams to build and run secure, automated cloud environments and production services that customers depend on around the clock. You'll strengthen reliability and resilience across a group of products, reduce technical debt through continuous optimization, and partner across technical and non-technical teams to improve outcomes. You'll also drive ongoing cost review and optimization through FinOps processes.

Responsibilities

  • Lead Ops / SRE teams to build / maintain "Infrastructures as Code", software services (PaaS and SaaS), security policies and continuous integration / deployment processes
  • Remove technical debt, deliver security hardening, and drive continued optimization of cloud based environments
  • Maintain critical production services with a view to provide best possible uptime and a huge focus on reliability around tier 1 / mission critical 24/7 services
  • Work with diverse technical and non-technical teams, including Development, QA, IT Operations, Customer Operations and Project Management teams
  • Lead FinOps processes for continuous review and ongoing cost optimization, including maintaining and forecasting cloud OPEX spend
  • Ensure 24/7 technical support and Service Level Agreements for customers is met, with ultimate accountability for uptime and resiliency across a group of products
  • Drive automation to aid productivity, minimizing the amount of traditional operational effort and maximize Infrastructure as Code
  • Manage Customer Reliability Engineering activities driving Application Monitoring, Metrics, Incident Reviews and Long Term Actions, and support BISO activities / implementing InfoSec changes

Requirements

  • Experience leading SRE Team/s, including rotating staff across products / platforms, mentoring and development, objective setting and general line management
  • Experience building and operating "Infrastructure as Code" and other DevOps practices, including CI/CD processes
  • Experience maintaining and supporting critical, high revenue business applications, including diagnosis and resolution of complex system and application issues
  • Good understanding of defensive, corrective, detective controls and general application troubleshooting
  • Experience hosting mission critical apps within public cloud providers such as AWS and / or Azure through services such as EC2, ECS, AKS or ACA
  • Experience working with containerized workloads such as Docker and orchestration via Kubernetes
  • Experience with security based tooling such as Qualys, Wiz, Trufflehog, GitHub Advanced Security, etc
  • Ability to maintain systems / application documentation for technical and non-technical audiences, and collaborate across SRE Managers/Leads/Cloud Centre of Excellence to adopt best of breed practices

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
  • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
  • Wellbeing: Wellness platform with incentives, Employee Assistance and Time-off Programs
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

Risk benefit statement
Learn more about the LexisNexis Risk team and how we work
https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Illinois, the base pay range is $124,200 - $230,800.If performed in Chicago, IL, the base pay range is $130,200 - $241,800. This job is eligible for an annual incentive bonus.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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