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Customer Reliability Engineer Jobs in Tucson, AZ

Prattwhitney

Principal Reliability Engineer

Tucson, AZ · On-site

$107.50 - $204.50/hr

Support and/or lead a reliability engineering team consisting of varying levels of experience ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Raytheon

Principal Reliability Engineer

Tucson, AZ

$96K - $122K/yr

Coach other Reliability engineers and work with functional leadership in identifying and ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Prattwhitney

Reliability Engineer II

Tucson, AZ · On-site

$68.90 - $131.10/hr

Overview Reliability Engineer II role located in Tucson, AZ. Onsite position requiring U.S ... Customer focus, collaboration skills, and strong written/oral communication. * Proficiency with MS ...

Raytheon

Senior Reliability Engineer

Tucson, AZ

We are looking for a Senior Reliability Engineer to join our team located in Tucson, AZ. What You ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Raytheon

Senior Reliability Engineer

Tucson, AZ

We are looking for a Senior Reliability Engineer to join our team located in Tucson, AZ. What You ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Raytheon

Reliability Engineer II

Tucson, AZ

$96K - $122K/yr

We are looking for a Reliability Engineer II to join our team located in Tucson, AZ. What You Will ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Raytheon

Reliability Engineer II

Tucson, AZ

$96K - $122K/yr

We are looking for a Reliability Engineer II to join our team located in Tucson, AZ. What You Will ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Raytheon Technologies

Reliability Engineer II

Tucson, AZ · On-site

$96K - $122K/yr

We are looking for a Reliability Engineer II to join our team located in Tucson, AZ. What You Will ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Komatsu

Senior Infrastructure Engineer

Tucson, AZ · On-site

$93K - $126K/yr

Partner with field engineers and support teams to ensure robust infrastructure at customer mine sites, helping to maintain 24/7 high availability and reliability. * Continuously improve ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Tucson, AZ

Customer Reliability Engineer information

See Tucson, AZ salary details

$57.8K

$111.7K

$133.6K

How much do customer reliability engineer jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer reliability engineer in Tucson, AZ is $111,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $97,100.00 and $122,200.00 per year, depending on experience, location, and employer.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) works with clients to ensure the reliability, performance, and availability of products or services. They analyze system issues, develop solutions, and often collaborate with engineering teams to improve infrastructure and customer experience, typically using monitoring tools and technical expertise. CREs may also provide technical support and guidance to help clients optimize their use of the company's offerings.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.
What are popular job titles related to Customer Reliability Engineer jobs in Tucson, AZ? For Customer Reliability Engineer jobs in Tucson, AZ, the most frequently searched job titles are:
What job categories do people searching Customer Reliability Engineer jobs in Tucson, AZ look for? The top searched job categories for Customer Reliability Engineer jobs in Tucson, AZ are:
What cities near Tucson, AZ are hiring for Customer Reliability Engineer jobs? Cities near Tucson, AZ with the most Customer Reliability Engineer job openings:
Customer Reliability Engineer jobs near you

Principal Reliability Engineer

Prattwhitney

Tucson, AZ • On-site

$107.50 - $204.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Date Posted: 2026-05-05

Country: United States of America

Location: US-AZ-TUCSON-848 ~ 1151 E Hermans Rd ~ BLDG 848

Position / Role Type

Onsite

Security Clearance

Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Ability to obtain Interim Secret U.S. government issued security clearance is required prior to start date.

Responsibilities
  • Develop and implement reliability strategy across multiple product phases including development, production and sustainment.
  • Support and/or lead a reliability engineering team consisting of varying levels of experience.
  • Lead analysis efforts supporting system design with respect to Product Reliability, Maintainability, and Failure Reporting and Corrective Action.
  • Lead in reliability disciplines including FMECA, Predictions, Derating, ESS and ALT.
  • Coach other reliability engineers and work with functional leadership in identifying and implementing reliability engineering development.
  • Review technical documentation for accuracy and compliance with existing standards.
Qualifications
  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience.
  • Experience with reliability requirements, analyses and/or test methodology development.
  • Ability to obtain Interim Secret U.S. government issued security clearance is required prior to start date.
Preferred Qualifications
  • Experience with FMECA, Reliability Predictions, ESS, Derating, FRACA.
  • Experience in leading multidisciplinary engineering teams.
  • Customer focus and collaboration skills.
  • Excellent written and oral communication skills; knowledge of MS Office tools, and experience in the preparation and presentation of briefing material.
  • Ability to review technical documentation for accuracy and compliance with existing standards with the ability to identify concerns, suggest solutions, and follow through to closure.
Benefits

Salary range for this role is 107,500 USD - 204,500 USD. Hired applicants may be eligible for benefits including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent on the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Equal Opportunity Employer Statement

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

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