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Customer Reliability Engineer Jobs in Gilbert, AZ

Principal Reliability Engineer

Phoenix, AZ

$101K - $128K/yr

Coach other Reliability engineers and work with functional leadership in identifying and ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Job Title: Site Reliability Engineer (SRE) / Cloud Automation Engineer Location: Chandler, AZ ... Founded in 1998, BCforward has grown with our customers needs into a full-service business ...

Description We are seeking a Site Reliability Engineer (SRE) to help establish and scale our client ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

Description We are seeking a Site Reliability Engineer (SRE) to help establish and scale our client ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

Job Title: Site Reliability Engineer Location: Chandler, AZ (Hybrid, 3 days onsite per week ... Founded in 1998, BCforward has grown with our customers needs into a full-service business ...

We are looking for a Senior Reliability Engineer to join our team located in Tucson, AZ. What You ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Reliability Engineer II

Phoenix, AZ

$101K - $128K/yr

We are looking for a Reliability Engineer II to join our team located in Tucson, AZ. What You Will ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Site Reliability Engineer

Chandler, AZ · On-site

$56.25 - $74.50/hr

... ) Technical Skills 2 Technology|Open System|Shell scripting Technical Skills 3 Technology ... Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer ...

Site Reliability Engineer

Chandler, AZ · On-site

$56.25 - $74.50/hr

... SRE) Technical Skills 2 Foundational|Development process generic|Object Oriented Development ... Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer ...

Site Reliability Engineer I

Tempe, AZ

$54.50 - $72.50/hr

We're looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability ... Strengthen customer and business confidence by helping ensure production environments remain secure ...

Site Reliability Engineer I

Tempe, AZ · On-site

$54.50 - $72.50/hr

We're looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability ... Strengthen customer and business confidence by helping ensure production environments remain secure ...

Senior Reliability Engineer

Phoenix, AZ · On-site

$105K - $145K/yr

Customer focused to provide quality service to improve equipment and process reliability. Knowledge and understanding of reliability centered maintenance practices. Experience with engineering design ...

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Showing results 1-20

Customer Reliability Engineer information

See Gilbert, AZ salary details

$60.8K

$117.6K

$140.6K

How much do customer reliability engineer jobs pay per year?

As of Aug 2, 2026, the average yearly pay for customer reliability engineer in Gilbert, AZ is $117,596.00, according to ZipRecruiter salary data. Most workers in this role earn between $102,200.00 and $128,600.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
What are popular job titles related to Customer Reliability Engineer jobs in Gilbert, AZ? For Customer Reliability Engineer jobs in Gilbert, AZ, the most frequently searched job titles are:
What cities near Gilbert, AZ are hiring for Customer Reliability Engineer jobs? Cities near Gilbert, AZ with the most Customer Reliability Engineer job openings:

Principal Reliability Engineer

Raytheon

Phoenix, AZ

$101K - $128K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago


Raytheon rating

9.1

Company rating: 9.1 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

3rd of 537 rated manufacturers


Job description

Date Posted:

2026-07-16

Country:

United States of America

Location:

US-AZ-TUCSON-801 ~ 1151 E Hermans Rd ~ BLDG 801 (External Site)

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​

Security Clearance Type:

DoD Clearance: Secret

Security Clearance Status:

Ability to obtain INTERIM U.S. government issued security clearance is required prior to start date

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense.

Lifecycle Engineering is responsible for ensuring our products are Safe, Reliable, Maintainable and delivered on time.  Life Cycle Engineering consists of multiple disciplines that support engineering, our program offices and our customers.  Our Life Cycle Engineering disciplines participate in the total life cycle of our products from conception to deactivation.  Our focus area is product support, including the following engineering disciplines:  Reliability, System Safety and Supportability. We are looking for a Principal Reliability Engineer to join our team located in Tucson, AZ.
 

What You Will Do:

  • Develop and implement reliability strategy across multiple product phases including development, production and sustainment.
  • Support and/or lead a reliability engineering team consisting of varying levels of experience.
  • Lead analysis efforts supporting system design with respect to Product Reliability, Maintainability, and Failure Reporting and Corrective Action.
  • Lead in reliability disciplines including FMECA, Predictions, Derating, ESS and ALT.
  • Coach other Reliability engineers and work with functional leadership in identifying and implementing Reliability engineering development.
  • Review technical documentation for accuracy and compliance with existing standards.
     

Qualifications You Must Have:

  • Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 8 years of prior relevant experience.
  • Experience with Failure Modes Effects Criticality Analysis (FMECA), Reliability Predictions, (Environmental Stress Screening) ESS, Derating and/or Failure reporting, analysis or corrective actions system (FRACAS).
  • Ability to obtain Interim Secret U.S. government issued security clearance is required prior to start date.

Qualifications We Prefer:

  • Experience in leading multidisciplinary engineering teams.
  • Customer focus and collaboration skills.
  • Excellent written and oral communication skills; knowledge of MS Office tools, and experience in the preparation and presentation of briefing material.
  • Ability to review technical documentation for accuracy and compliance with existing standards with the ability to identify concerns, suggest solutions, and follow through to closure.
     

What We Offer:

  • Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.
  •  Relocation Eligibility - Yes
     

Please consider the following role type definition as you apply for this role.

  • Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
  • Clearance Information: This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm 

Tucson, AZ: https://careers.rtx.com/global/en/raytheon-tucson,-az-location

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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