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Customer Reliability Engineer Jobs in Phoenix, AZ

Sub-Zero & Wolf Appliance

Reliability Engineer

Goodyear, AZ

$103K - $130K/yr

... customers by doing what is right--with integrity, teamwork, and accountability. Growth and ... As a Reliability Engineer for the Designer refrigeration line, you are responsible for defining and ...

Sub-Zero Group, Inc.

Reliability Engineer

Goodyear, AZ · On-site

$103K - $130K/yr

... customers by doing what is right-with integrity, teamwork, and accountability. Growth and ... Provide reliability engineering as a member of a business operations/production and cross ...

Intel Corporation

Quality Reliability Engineer

Phoenix, AZ · On-site

$101K - $128K/yr

... and customers. The position also requires active participation and technical leadership within JEDEC and other industry standards organizations to influence future reliability requirements ...

Array Tech, Inc.

Senior Reliability Engineer

Chandler, AZ · On-site

$120 - $160/hr

This position plays a critical role in improving customer satisfaction, reducing warranty exposure ... Reliability Engineering & Analysis Lead DFMEA development and continuous improvement for new and ...

ARRAY Company

Senior Reliability Engineer

Chandler, AZ · On-site

$110 - $170/hr

This position plays a critical role in improving customer satisfaction, reducing warranty exposure ... Reliability Engineering & Analysis*** Lead DFMEA development and continuous improvement for new and ...

Intel

Quality Reliability Engineer

Phoenix, AZ · On-site

$101K - $128K/yr

Establish reliability requirements and acceptance criteria based on customer, market, and business ... D. in Materials Science, Mechanical Engineering, Electrical Engineering, Reliability Engineering ...

Raytheon

Principal Reliability Engineer

Phoenix, AZ

$101K - $128K/yr

Coach other Reliability engineers and work with functional leadership in identifying and ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

BC Forward

Site Reliability Engineer (SRE)

Chandler, AZ · On-site

$70.23/hr

Job Title: Site Reliability Engineer (SRE) / Cloud Automation Engineer Location: Chandler, AZ ... Founded in 1998, BCforward has grown with our customers needs into a full-service business ...

Raytheon

Senior Reliability Engineer

Phoenix, AZ

We are looking for a Senior Reliability Engineer to join our team located in Tucson, AZ. What You ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Raytheon

Reliability Engineer II

Phoenix, AZ

$101K - $128K/yr

We are looking for a Reliability Engineer II to join our team located in Tucson, AZ. What You Will ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Apex Systems

Site Reliability Engineer III

Chandler, AZ · On-site

$65 - $70/hr

Job#: 3040563 Site Reliability Engineer III Location: Chandler, Arizona (Hybrid) Duration: 12 ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...

TEKsystems

Sre Engineer

Chandler, AZ

$70.24/hr

Description We are seeking an experienced Site Reliability Engineer (SRE) to join a high-performing ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

Global Payments

Site Reliability Engineer I

Tempe, AZ · On-site

$90 - $120/hr

We're looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability ... Strengthen customer and business confidence by helping ensure production environments remain secure ...

Greater Giving, Inc.

Site Reliability Engineer I

Tempe, AZ · On-site

$85 - $110/hr

We're looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability ... Strengthen customer and business confidence by helping ensure production environments remain secure ...

Global Payments

Site Reliability Engineer I

Tempe, AZ · On-site

$54.50 - $72.50/hr

We're looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability ... Strengthen customer and business confidence by helping ensure production environments remain secure ...

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Phoenix, AZ

Customer Reliability Engineer information

See Phoenix, AZ salary details

$60.6K

$117.1K

$140K

How much do customer reliability engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer reliability engineer in Phoenix, AZ is $117,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,800.00 and $128,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Phoenix, AZ?

For Customer Reliability Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Phoenix, AZ look for?

The top searched job categories for Customer Reliability Engineer jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Customer Reliability Engineer jobs?

Cities near Phoenix, AZ with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Reliability Engineer

Sub-Zero & Wolf Appliance

Goodyear, AZ

$103K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 2 days ago

Job description

We welcome you to join Sub-Zero, Wolf, and Cove as a Reliability Engineer in Goodyear, AZ.

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities: 

As a Reliability Engineer for the Designer refrigeration line, you are responsible for defining and driving design assurance and reliability requirements to ensure our products meet customer expectations of quality and performance through the product life cycle.

  • Provide reliability engineering as a member of a business operations/production and cross functional product support team.
  • Work with cross-functional teams to conduct risk analyses and establish design verification testing requirements.
  • Create and drive reliability improvement plans using warranty, service, and call center data to identify systemic issues, prioritize actions, and reduce field costs.
  • Integrate reliability analysis techniques into product or program design objectives.
  • Conduct effective Failure Mode and Effects Analysis (FMEA).
  • Generate test plans and work with test lab technicians to evaluate product and components.

Strong analytical skills with:

  • Failure rates, modes, and mechanisms to support robust design.
  • Root cause identification and corrective action development for field failures.
  • Warranty and service data analysis, including trend identification and reliability modeling.

Work cross functionally with:

  • Service personnel to identify field problems and implement solutions.
  • Purchasing, and component suppliers to drive reliability improvement in purchased components.
  • Quality Engineering and Manufacturing Engineering in identifying in-house problems, implementing solutions, and supporting reliability initiatives / continuous improvement.

We value our employees by providing:

  • Competitive compensation based on skills
  • Industry leading health, dental, and vision plans
  • Generous 401 (K) savings and profit sharing
  • Education assistance and internal training programs
  • Electric vehicle charging
  • Maternity & paternity leave
  • Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration.  All drug testing will be conducted in accordance with federal and state laws.

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