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Customer Reliability Engineer Jobs in Phoenix, AZ

Sub-Zero & Wolf Appliance

Reliability Engineer

Goodyear, AZ

$103K - $130K/yr

... customers by doing what is right--with integrity, teamwork, and accountability. Growth and ... As a Reliability Engineer for the Designer refrigeration line, you are responsible for defining and ...

Sub-Zero Group, Inc.

Reliability Engineer

Goodyear, AZ · On-site

$103K - $130K/yr

... customers by doing what is right-with integrity, teamwork, and accountability. Growth and ... Provide reliability engineering as a member of a business operations/production and cross ...

Raytheon

Principal Reliability Engineer

Phoenix, AZ

$101K - $128K/yr

Coach other Reliability engineers and work with functional leadership in identifying and ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

BC Forward

Site Reliability Engineer (SRE)

Chandler, AZ · On-site

$70.23/hr

Job Title: Site Reliability Engineer (SRE) / Cloud Automation Engineer Location: Chandler, AZ ... Founded in 1998, BCforward has grown with our customers needs into a full-service business ...

TEKsystems

Sre Engineer

Chandler, AZ

$66.73/hr

Description We are seeking a Site Reliability Engineer (SRE) to help establish and scale our client ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

TEKsystems

Sre Engineer

Chandler, AZ

$66.73/hr

Description We are seeking a Site Reliability Engineer (SRE) to help establish and scale our client ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

New

BC Forward

Site Reliability Engineer

Chandler, AZ · On-site

$70.23/hr

Job Title: Site Reliability Engineer Location: Chandler, AZ (Hybrid, 3 days onsite per week ... Founded in 1998, BCforward has grown with our customers needs into a full-service business ...

Raytheon

Senior Reliability Engineer

Phoenix, AZ

We are looking for a Senior Reliability Engineer to join our team located in Tucson, AZ. What You ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Raytheon

Reliability Engineer II

Phoenix, AZ

$101K - $128K/yr

We are looking for a Reliability Engineer II to join our team located in Tucson, AZ. What You Will ... Customer focus and collaboration skills. * Excellent written and oral communication skills ...

Infosys Limited Digital

Site Reliability Engineer

Chandler, AZ · On-site

$56.25 - $74.50/hr

... ) Technical Skills 2 Technology|Open System|Shell scripting Technical Skills 3 Technology ... Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer ...

Infosys Limited Digital

Site Reliability Engineer

Chandler, AZ · On-site

$56.25 - $74.50/hr

... SRE) Technical Skills 2 Foundational|Development process generic|Object Oriented Development ... Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer ...

Global Payments

Site Reliability Engineer I

Tempe, AZ

$54.50 - $72.50/hr

We're looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability ... Strengthen customer and business confidence by helping ensure production environments remain secure ...

Global Payments, Inc.

Site Reliability Engineer I

Tempe, AZ · On-site

$54.50 - $72.50/hr

We're looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability ... Strengthen customer and business confidence by helping ensure production environments remain secure ...

TSMC

Manufacturing Quality and Reliability Engineer

Phoenix, AZ · On-site

$126K - $158K/yr

Manufacturing Quality and Reliability Engineer A job at TSMC Arizona offers an opportunity to work ... Customer Communication: Collaborate with customers to discuss product reliability evaluations, test ...

Freeport McMoRan

Senior Reliability Engineer

Phoenix, AZ · On-site

$105K - $145K/yr

Customer focused to provide quality service to improve equipment and process reliability. Knowledge and understanding of reliability centered maintenance practices. Experience with engineering design ...

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Showing results 1-20

All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Phoenix, AZ

Customer Reliability Engineer information

See Phoenix, AZ salary details

$60.6K

$117.1K

$140K

How much do customer reliability engineer jobs pay per year?

As of Aug 1, 2026, the average yearly pay for customer reliability engineer in Phoenix, AZ is $117,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,800.00 and $128,100.00 per year, depending on experience, location, and employer.

How does a Customer Reliability Engineer typically interact with both clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What does a customer reliability engineer do?

A Customer Reliability Engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They often work closely with development and support teams to troubleshoot issues, optimize systems, and implement solutions that improve customer experience, using tools like monitoring software and incident management processes.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much does an SRE get paid?

SREs (Site Reliability Engineers) typically earn a median annual salary ranging from $100,000 to $150,000, depending on experience, location, and company size. Senior SREs with specialized skills in automation, cloud platforms, and monitoring tools can earn higher salaries, often exceeding $180,000 annually.

What is a Customer Reliability Engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What engineers make $500,000 a year?

Senior engineers in specialized fields such as software engineering, data engineering, or cloud engineering can reach or exceed $500,000 annually, especially with bonuses, stock options, and extensive experience. High compensation often requires advanced skills, certifications, and leadership roles within large technology companies or consulting firms.

What are the key skills and qualifications needed to thrive as a Customer Reliability Engineer, and why are they important?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

Will AI replace SRE jobs?

AI can automate certain tasks within the Customer Reliability Engineer role, such as monitoring, incident response, and data analysis, but it is unlikely to fully replace SRE jobs. SREs focus on designing reliable systems, troubleshooting complex issues, and making strategic decisions that require human judgment. AI tools are intended to augment SREs' capabilities rather than eliminate the need for their expertise.
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Customer Reliability Engineer jobs near you

Reliability Engineer

Sub-Zero & Wolf Appliance

Goodyear, AZ

$103K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 11 days ago

Job description

We welcome you to join Sub-Zero, Wolf, and Cove as a Reliability Engineer in Goodyear, AZ.

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

Primary Responsibilities: 

As a Reliability Engineer for the Designer refrigeration line, you are responsible for defining and driving design assurance and reliability requirements to ensure our products meet customer expectations of quality and performance through the product life cycle.

  • Provide reliability engineering as a member of a business operations/production and cross functional product support team.
  • Work with cross-functional teams to conduct risk analyses and establish design verification testing requirements.
  • Create and drive reliability improvement plans using warranty, service, and call center data to identify systemic issues, prioritize actions, and reduce field costs.
  • Integrate reliability analysis techniques into product or program design objectives.
  • Conduct effective Failure Mode and Effects Analysis (FMEA).
  • Generate test plans and work with test lab technicians to evaluate product and components.

Strong analytical skills with:

  • Failure rates, modes, and mechanisms to support robust design.
  • Root cause identification and corrective action development for field failures.
  • Warranty and service data analysis, including trend identification and reliability modeling.

Work cross functionally with:

  • Service personnel to identify field problems and implement solutions.
  • Purchasing, and component suppliers to drive reliability improvement in purchased components.
  • Quality Engineering and Manufacturing Engineering in identifying in-house problems, implementing solutions, and supporting reliability initiatives / continuous improvement.

We value our employees by providing:

  • Competitive compensation based on skills
  • Industry leading health, dental, and vision plans
  • Generous 401 (K) savings and profit sharing
  • Education assistance and internal training programs
  • Electric vehicle charging
  • Maternity & paternity leave
  • Interested in learning more on our robust benefits package we offer? Click here!

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration.  All drug testing will be conducted in accordance with federal and state laws.

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