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Customer Reliability Engineer Jobs in Phoenix, AZ

Intel

Thermal Quality and Reliability Engineer

Phoenix, AZ

$101K - $128K/yr

The Role and Impact As a Packaging Quality and Reliability Engineer, you will play a critical role ... long-term customer satisfaction. You will collaborate with diverse cross-functional teams ...

onsemi

Development Reliability Staff Engineer

Scottsdale, AZ · On-site

$103K - $129K/yr

onsemi is seeking a Reliability Staff Engineer to join our team in Scottsdale, Arizona. You will be ... Correlate accelerated stress results to customer mission profiles and application use conditions.

onsemi

Development Reliability Staff Engineer

Scottsdale, AZ

$103K - $129K/yr

onsemi is seeking a Reliability Staff Engineer to join our team in Scottsdale, Arizona. You will be ... customer expectations for robustness, durability and reliability. This role plays a critical part ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Phoenix, AZ

Customer Reliability Engineer information

See Phoenix, AZ salary details

$60.6K

$117.1K

$140K

How much do customer reliability engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer reliability engineer in Phoenix, AZ is $117,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,800.00 and $128,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Phoenix, AZ?

For Customer Reliability Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Phoenix, AZ look for?

The top searched job categories for Customer Reliability Engineer jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Customer Reliability Engineer jobs?

Cities near Phoenix, AZ with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Senior Advanced Reliability Engineer

General Dynamics Mission Systems, Inc

Scottsdale, AZ • On-site

$142K - $158K/yr

Full-time

Posted 17 days ago

General Dynamics Mission Systems rating

8.1

Company rating: 8.1 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

114th of 246 rated software companies

Job description

Basic Qualifications
Bachelor's degree in Reliability, Electrical, Mechanical or Materials Engineering, or a related Science, Engineering or Mathematics field, plus 8 years of relevant experience or Master's degree plus 6 years relevant experience.
CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position
General Dynamics Mission Systems has an immediate opening for a Senior Advanced Reliability Engineer. This position provides an opportunity to further advance the cutting-edge technology that supports some of our nation's core defense/intelligence services and systems. General Dynamics Mission Systems employees work closely with esteemed customers to develop solutions that allow them to carry out high-stakes national security missions.
Description of Needs:
  • Advises and confers with engineers in design review meetings to provide reliability and maintainability findings and recommendations
  • Develops Reliability Program Plans
  • Generates reliability and maintainability mathematical models and predictions
  • Participates in a Failure Review Board
  • Participates in a FRACAS program as a team member
  • Drives stress analysis/worst case analysis efforts of parts
  • Participates in Failure Modes, Effects, and Criticality Analysis (FMECA) efforts
  • Supports sustainment efforts through reliability assessments
  • Identifies opportunities to apply AI for continuous improvements and innovation
  • Demonstrates strong leadership capability within a team-based environment
  • Strong organizational and communication skills
  • Self-starter able to work with minimal supervision
  • Individual Contributor

#CJ3
Salary Note
This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Combined Salary Range
USD $142,696.00 - USD $158,303.00 /Yr.
Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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