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Customer Reliability Engineer Jobs in Phoenix, AZ

Freeport McMoRan

Senior Reliability Engineer

Phoenix, AZ · On-site

$145K/yr

Customer focused to provide quality service to improve equipment and process reliability. * Knowledge and understanding of reliability centered maintenance practices. * Experience with engineering ...

TEKsystems

Sre Engineer

Chandler, AZ

$70.24/hr

Description We are seeking an experienced Site Reliability Engineer (SRE) to join a high-performing ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

TEKsystems

Sre Engineer

Chandler, AZ

$70.24/hr

Description We are seeking an experienced Site Reliability Engineer (SRE) to join a high-performing ... We accelerate business transformation for our customers. Our expertise in strategy, design ...

QE Solar

SRE Analyst II

Scottsdale, AZ · On-site

$60K - $80K/yr

The Site Reliability Engineer (SRE) Analyst II is the organization's Second line of support and ... Knowledge • Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint • Proficient ...

Freeport McMoRan

Senior Reliability Engineer

Phoenix, AZ · On-site

$145K/yr

Customer focused to provide quality service to improve equipment and process reliability. * Knowledge and understanding of reliability centered maintenance practices. * Experience with engineering ...

Freeport McMoRan

Senior Reliability Engineer

Phoenix, AZ

$105K - $145K/yr

Customer focused to provide quality service to improve equipment and process reliability. Knowledge and understanding of reliability centered maintenance practices. Experience with engineering design ...

TSMC

Manufacturing Quality and Reliability Engineer

Phoenix, AZ · On-site

$126K - $158K/yr

Manufacturing Quality and Reliability Engineer A job at TSMC Arizona offers an opportunity to work ... Customer Communication: Collaborate with customers to discuss product reliability evaluations, test ...

Global Payments, Inc.

Site Reliability Engineer I

Tempe, AZ · On-site

$54.50 - $72.50/hr

We're looking for a Site Reliability Engineer I to join our ever-evolving Site Reliability ... Strengthen customer and business confidence by helping ensure production environments remain secure ...

Apex Systems

Site Reliability Engineer III

Chandler, AZ · On-site

$120 - $180/hr

Site Reliability Engineer III Location: Chandler, Arizona (Hybrid) Duration: 12 months Role ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...

TEKsystems

Site Reliability Engineer

Phoenix, AZ

$45 - $85/hr

Description The Resy Site Reliability Engineering groups goal is to ensure Resy Customers can always use the service reliably. We're looking for engineers to be part of an empowered, self-organizing ...

New

TEKsystems

Site Reliability Engineer

Phoenix, AZ

$45 - $85/hr

Description The Resy Site Reliability Engineering groups goal is to ensure Resy Customers can always use the service reliably. We're looking for engineers to be part of an empowered, self-organizing ...

New

Apex Systems

Site Reliability Engineer III

Chandler, AZ · On-site

$58.25 - $77.25/hr

Job#: 3046883 Site Reliability Engineer III Location: Chandler, Arizona (Hybrid) Duration: 12 ... Everforth Apex has a dedicated customer service team for our Consultants that can address questions ...

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All JobsCustomer Reliability Engineer JobsCustomer Reliability Engineer Jobs in Phoenix, AZ

Customer Reliability Engineer information

See Phoenix, AZ salary details

$60.6K

$117.1K

$140K

How much do customer reliability engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer reliability engineer in Phoenix, AZ is $117,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,800.00 and $128,100.00 per year, depending on experience, location, and employer.

What is a customer reliability engineer?

A Customer Reliability Engineer (CRE) is a technical professional who works closely with customers to ensure the reliability, performance, and uptime of software products and services. CREs act as a bridge between customers and engineering teams, helping to identify, troubleshoot, and resolve reliability issues. They often collaborate with multiple departments to implement best practices, monitor systems, and proactively address potential problems, ultimately aiming to improve the overall customer experience.

What skills and qualifications are needed to thrive as a customer reliability engineer?

To thrive as a Customer Reliability Engineer, you need a solid background in systems engineering, incident management, and troubleshooting, often supported by a degree in computer science or related field. Familiarity with cloud platforms (such as AWS or GCP), monitoring tools (like Datadog or Prometheus), and automation scripts is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset are vital soft skills for this role. These skills ensure efficient incident resolution, strong client relationships, and reliable system performance under pressure.

How does a customer reliability engineer typically interact with clients and internal engineering teams?

Customer Reliability Engineers serve as a vital bridge between clients and internal technical teams. They regularly communicate with customers to understand their needs, troubleshoot issues, and provide technical guidance. Internally, they collaborate closely with product, support, and development teams to relay customer feedback, help prioritize reliability improvements, and ensure seamless incident resolution. This cross-functional role requires strong communication skills and the ability to translate technical information for different audiences, making every day varied and impactful.

What is the difference between Customer Reliability Engineer vs Site Reliability Engineer?

AspectCustomer Reliability EngineerSite Reliability Engineer
CredentialsTypically requires engineering degrees, certifications in cloud platforms (AWS, Azure), and knowledge of customer supportRequires engineering degrees, certifications in cloud and systems management, with a focus on infrastructure
Work EnvironmentCustomer-facing, involves direct interaction with clients to resolve issues and improve reliabilityPrimarily internal, focused on maintaining and improving system reliability and scalability
Employer & Industry UsageUsed by cloud service providers and tech companies with a customer support componentCommon in large tech companies managing large-scale infrastructure and services

The main difference is that Customer Reliability Engineers focus on ensuring customer satisfaction and resolving client-specific issues, while Site Reliability Engineers concentrate on internal system stability and scalability. Both roles require technical expertise and cloud knowledge but serve different operational needs.

How much do customer reliability engineers get paid?

Customer Reliability Engineers typically earn a median annual salary between $80,000 and $130,000, depending on experience, location, and industry. They often require skills in cloud platforms, troubleshooting, and automation tools, which can influence compensation levels.

What does a customer reliability engineer do?

A customer reliability engineer (CRE) is responsible for ensuring the reliability, performance, and availability of a company's products or services for customers. They analyze system issues, collaborate with development and support teams, and implement solutions to improve customer experience, often using monitoring tools and technical troubleshooting skills.

What are popular job titles related to Customer Reliability Engineer jobs in Phoenix, AZ?

For Customer Reliability Engineer jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Customer Reliability Engineer jobs in Phoenix, AZ look for?

The top searched job categories for Customer Reliability Engineer jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Customer Reliability Engineer jobs?

Cities near Phoenix, AZ with the most Customer Reliability Engineer job openings:

Customer Reliability Engineer jobs near you

Senior Reliability Engineer

Freeport McMoRan

Phoenix, AZ • On-site

$145K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Freeport-McMoRan rating

8.2

Company rating: 8.2 out of 10

Based on 141 frontline employees who took The Breakroom Quiz

8th of 41 rated mining

Job description

Why You Should Apply for This Job  

At Freeport-McMoRan, we are committed to providing an employment package that recognizes excellence, encourages safe production and a culture supported by our core values. Here, you’ll find a collaborative environment where safety is a top priority, all opinions are valued, and people are empowered to grow in their career. Apply Today!

Where You Will Work    

Our global headquarters is in Phoenix, Arizona. Several hundred employees support global operations in finance, human resources, information technology, planning and more from the main office, satellite offices or online. As a Hybrid employee, you’ll engage in virtual collaboration as well as attend in-person meetings at our Collaboration Hub in Phoenix or at one of our site locations. The Collaboration Hub provides an open, flexible workspace for individuals and teams to come together for various business needs. Amenities at the Hub include a working café, phone booths and meeting rooms with technology tools for virtual and in-person collaboration. In-person attendance may vary based on the position and department requirements. 

Phoenix is the capital of the Grand Canyon State and enjoys mostly bright skies throughout the year. It is the perfect place if you enjoy the outdoors, love sports, concerts and other big city amenities or technology. There are great neighborhoods around Phoenix, with easy access to a major city, nature, the arts and many more amenities.  

What You Will Do
  • Identify system constraints and proactively pursues elimination of them through the continuous improvement cycle.
  • Ensure continuous production is uninterrupted by equipment failures and reduces production costs through development of maintenance methods to improve process efficiency and reliability.
  • Lead others and/or performs root cause analysis of equipment failures. Acts as a subject matter expert as required and assists in the identification and implementation of corrective actions or technologies.
  • Research new reliability processes and identifies methods to predict and improve reliability.
  • Perform onsite evaluation of existing processes and equipment and sets expectations within the department for precision maintenance.
  • Review and establish Key Performance Indices for equipment.
  • Identify PM opportunities and maintenance plans by leading failure mode and effect analysis.
  • Analyze current CMMS data for equipment health indicators and identifies reports to measure health indicators.
  • Proactively develops and provides safety perspective for equipment and processes; makes recommendations of engineering solutions or methods to eliminate hazards.
  • Perform other duties as required.
What You Bring To Freeport
  • Bachelor’s degree in an appropriate Engineering discipline and five (5) years related experience in Engineering, OR 
  • Master’s degree in appropriate Engineering discipline and three (3) years related experience in Engineering.
  • Proficiency of MS Office suite including Microsoft Excel, Word, PowerPoint and Project 
  • Ability to listen and understand information and ideas and express thought and ideas clearly and concisely through oral and written communication.
  • Customer focused to provide quality service to improve equipment and process reliability. 
  • Knowledge and understanding of reliability centered maintenance practices.
  • Experience with engineering design drawings and schematics 
  • Self-starter with solid integrity 
  • Understand the importance of safety, legality and quality.
Preferred Qualifications
  • Prior field experience in maintenance and reliability within a mining, mineral processing, or heavy industrial environment, with regular exposure to field operations and maintenance activities.
  • Proven experience in developing and implementing maintenance strategies to support asset reliability, equipment availability, and continuous production, preferably for mining or heavy manufacturing equipment.
  • Working knowledge of maintenance best practices and maintenance pillars, including preventive and predictive maintenance, defect elimination, precision maintenance, and continuous improvement methodologies.
  • Experience applying structured reliability tools such as failure mode and effects analysis (FMEA), root cause analysis (RCA), and equipment performance reviews to drive sustainable improvements.
  • Proficiency with SAP  or a comparable computerized maintenance management system (CMMS), including maintenance plans, equipment data management, work order analysis, and performance reporting.
  • Experience utilizing business intelligence and data visualization tools (such as Power BI or similar platforms) to analyze maintenance data, support performance measurement, and enable data driven decision making. 

What We Offer You 

The estimated annual pay range for this role is currently $105,000-$145,000. This range reflects base salary only and does not include bonus payments, benefits or retirement contributions. Actual base pay is determined by experience, qualifications, skills and other job-related factors. This role is eligible for additional discretionary and incentive payment considerations based on company and individual performance. More details will be shared during the hiring process. Click here to view a sample of Total Rewards Estimate for this role.  

  • Affordable medical, dental and vision benefits  
  • Company-paid life and disability insurance  
  • 401(k) plan with employer contribution/match  
  • Paid time off, paid sick time, holiday pay, parental leave  
  • Tuition Assistance  
  • Employee Assistance Program  
  • Discounted insurance plans for auto, home and pet  
  • Internal progression opportunities  
  • Learn more about our competitive and comprehensive benefits package!  

What We Require  

Freeport-McMoRan promotes a drug/alcohol-free work environment using mandatory pre-employment drug testing as allowed by applicable laws.  

Requires frequent travel (international and domestic).

Ability to work at extreme elevations is required.

Equal Opportunity Employer 

Please be advised Freeport-McMoRan will never request payment for job-related expenses from applicants. If you receive any suspicious emails, please disregard them, and report the incident to HRSC@fmi.com. 

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