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Customer Relations Associate Jobs (NOW HIRING)

Bass Pro Shops

Customer Relations Associate

Lexington, KY · On-site

$34K - $43K/yr

The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care ...

Cabela's

Customer Relations Associate PT

Richmond, VA · On-site

$39K - $49K/yr

Customer Relations Associate The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner ...

Genesis HealthCare

$33K - $42K/yr

Provides general information to promote service excellence to physicians, staff, patients and other customers. Responsible for support to, but not limited to the Emergency Department, Surgery ...

Genesis HealthCare

$33K - $42K/yr

Provides general information to promote service excellence to physicians, staff, patients and other customers. Responsible for support to, but not limited to the Emergency Department, Surgery ...

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Customer Relations Associate information

See salary details

$25K

$47.1K

$67K

How much do customer relations associate jobs pay per year?

As of Jun 29, 2026, the average yearly pay for customer relations associate in the United States is $47,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $50,000.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Manager, Client Services Director, or Customer Experience Executive tend to have the highest salaries, often exceeding $70,000 annually. These positions typically require leadership skills, industry experience, and sometimes specialized certifications, with compensation increasing based on company size and location.

What does a CSR do daily?

A Customer Relations Associate's daily tasks include responding to customer inquiries via phone, email, or chat, resolving issues, providing product or service information, and documenting interactions in customer management systems. They often prioritize customer satisfaction, follow company protocols, and may use tools like CRM software to track and manage customer interactions.

What are the key skills and qualifications needed to thrive as a Customer Relations Associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are Customer Relations Associates?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is CSR a good entry level position?

Customer Relations Associate (CSR) positions are often considered good entry-level roles because they typically require minimal prior experience and focus on developing communication, problem-solving, and customer service skills. These roles can provide a foundation for career growth in sales, management, or other customer-focused fields, often involving training on customer management tools and company policies.

Is a CSA job stressful?

Customer Relations Associate (CSA) roles can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. Success in the role often depends on strong communication skills, patience, and the ability to stay calm under pressure.

What are some common challenges faced by Customer Relations Associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What cities are hiring for Customer Relations Associate jobs? Cities with the most Customer Relations Associate job openings:
What are the most commonly searched types of Customer Relations jobs? The most popular types of Customer Relations jobs are:
What states have the most Customer Relations Associate jobs? States with the most job openings for Customer Relations Associate jobs include:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 24% Full Time, and 75% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,089 per year, or $22.6 per hour.
Customer Relations Associate

Customer Relations Associate

Bass Pro Shops

Lexington, KY • On-site

$34K - $43K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Greet and assist customers in a friendly and prompt manner, providing information and direction as needed.

  • Handle merchandise returns, complete refund and exchange paperwork, and sort returns to proper areas.

  • Sell hunting and fishing licenses and administer incentive and reward programs.

Bass Pro Shops rating

6.5

Company rating: 6.5 out of 10

Based on 419 frontline employees who took The Breakroom Quiz

15th of 39 rated national retailers

Job description

POSITION SUMMARY:
The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers.
ESSENTIAL FUNCTIONS:
  • Secures all firearms brought into the store with trigger locks.
  • Checks in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges.
  • Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
  • Greets all customers as they enter the store in a friendly and outgoing manner.
  • Handles customer's merchandise returns; complete refund / exchange paperwork.
  • Sorts returns by category and return to proper area.
  • Sells appropriate Hunting and Fishing Licenses.
  • Handles and administers all incentive and reward programs.
  • Remains product knowledgeable.
  • Remains aware of advertised sales.
  • Keeps work area clean, neat and well stocked with supplies.
  • Follows all Company Policies and Procedures.
  • Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
    • identifying and evaluating customers' needs
    • making product recommendations based off this analysis
    • promoting programs including, but not limited to CLUB Membership, VOC, and In-Store Pick-up.
  • ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High school diploma or equivalent experience.
KNOWLEDGE, SKILLS, AND ABILITY:
  • Ability to calculate figures such as discounts and make change to customers
  • Ability to communicate in a friendly and professional manner to our customers and other associates
  • Ability to establish and maintain effective working relationships with Management, coworkers and customers
  • Ability to operate computerized Point of Sale register system
TRAVEL REQUIREMENTS:
  • N/A
PHYSICAL REQUIREMENTS:
  • Constantly stand and/or walk during shift
  • Constantly communicate with others to exchange information
  • Constantly repeat motions that may include the wrists, hands and/or fingers
  • Occasionally ascend or descend ladders, stairs, ramps, etc.
  • Occasionally work in low or high temperatures
  • Occasionally work in noisy environments
  • Light work that includes constantly lifting and moving objects up to 20 pounds, occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
INDEPENDENT JUDGEMENT:
  • Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
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