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Customer Relations Associate Jobs in Massachusetts

Cornerstone Bank

Customer Relations Associate

Southbridge, MA · On-site

$41K - $51K/yr

The Customer Relations Associate plays a key role in ensuring operational accuracy, maintaining regulatory compliance, and upholding Cornerstone Bank's commitment to serving customers, colleagues ...

Cornerstone Bank

Customer Relations Associate

Athol, MA · On-site

$20 - $21/hr

The Customer Relations Associate plays a key role in ensuring operational accuracy, maintaining regulatory compliance, and upholding Cornerstone Bank's commitment to serving customers, colleagues ...

Cornerstone Bank

Customer Relations Associate

Athol, MA · On-site

$42K - $52K/yr

The Customer Relations Associate plays a key role in ensuring operational accuracy, maintaining regulatory compliance, and upholding Cornerstone Bank's commitment to serving customers, colleagues ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

The Client Relations Associate is a high-touch, full-service relationship support role within our ... Business Development Support Maintain and update the Salesforce CRM platform with accurate client ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Description The Client Relations Associate is a high-touch, full-service relationship support role ... Business Development Support Maintain and update the Salesforce CRM platform with accurate client ...

Citizens Bank

PB Client Relations Associate

Boston, MA · On-site

$115K - $145K/yr

The Client Relations Associate is a high-touch, full-service relationship support role within our ... Business Development Support • Maintain and update the Salesforce CRM platform with accurate ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Description The Client Relations Associate is a high-touch, full-service relationship support role ... Business Development Support Maintain and update the Salesforce CRM platform with accurate client ...

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Showing results 1-20

All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Massachusetts

Customer Relations Associate information

See Massachusetts salary details

$27.3K

$51.4K

$73.2K

How much do customer relations associate jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer relations associate in Massachusetts is $51,427.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $54,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Massachusetts? The most popular types of Customer Relations jobs in Massachusetts are:
What cities in Massachusetts are hiring for Customer Relations Associate jobs? Cities in Massachusetts with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Massachusetts as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $51,427 per year, or $24.7 per hour.

Customer Relations Associate

Cornerstone Bank

Southbridge, MA • On-site

$41K - $51K/yr

Other

Posted 8 days ago

Job description

About Cornerstone Bank
Cornerstone Bank was established in 2017, built on a legacy of community support and a commitment to helping individuals and businesses thrive. With deep roots in Worcester County and a strong presence throughout Central Massachusetts, Cornerstone combines the strength of a traditional bank with the personalized service of a local institution. Our community-based banking model allows us to deliver exceptional service with a personal touch-every time. At Cornerstone Bank, we foster a collaborative and inclusive workplace where innovation, teamwork, accountability, and excellence are more than just values-they're how we work every day. We empower our employees to grow professionally, serve their communities, and deliver outstanding customer experiences.
Position Summary
Cornerstone Bank is seeking a Customer Relations Associate to provide friendly, accurate, and efficient service to customers while supporting daily branch operations. This role is responsible for processing routine banking transactions, answering customer inquiries, and building strong relationships by understanding customer needs and connecting them with appropriate bank products and services. The Customer Relations Associate plays a key role in ensuring operational accuracy, maintaining regulatory compliance, and upholding Cornerstone Bank's commitment to serving customers, colleagues, and the community with professionalism and care.
Responsibilities and Accountabilities
  • Provides efficient, effective and courteous customer service.
  • Perform a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing; may assist customers with more complex inquiries.
  • Maintain updated knowledge of Bank's products and services.
  • Build trust with customers by identifying opportunities to deepen customer relationships and refer customers to appropriate team members.
  • Ensures the accuracy of activities.
  • Balance transactions and cash at the end of the day and participate in the branch settlement.
  • Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries.
  • Perform all duties in accordance with prescribed regulatory compliance guidelines and as directed by management.
  • Other related duties as requested.
Qualifications
  • Demonstrated customer service skills
  • Must be comfortable performing basic math calculations
  • Attention to detail; ability to multi-task
  • Strong verbal and written communication skills; possesses professional communication ability including active listening
  • Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
  • Excellent organizational skills
  • Capable of handling sensitive and confidential situations and documentation
  • Must be available to work extended and/or weekend hours and attend training as needed
  • Must be able to use various types of office equipment, including computer terminal
Education/Training/Experience
  • High School Diploma or equivalent
  • Three to six months' banking or retail cash handling/customer service experience

INDEPENDENT ACTION
Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.
NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.
Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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