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Customer Relations Associate Jobs in Waltham, MA

Cabot Properties

Investor Relations Intern

Boston, MA · On-site

... the firm's CRM, investor portal, and other internal systems. * Support the organization and ... Partner with Investor Relations team members on special projects and process improvement ...

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Customer Relations Associate information

See Waltham, MA salary details

$27.2K

$51.3K

$73K

How much do customer relations associate jobs pay per year?

As of Sep 5, 2026, the average yearly pay for customer relations associate in Waltham, MA is $51,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $54,500.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Waltham, MA?

The most popular types of Customer Relations jobs in Waltham, MA are:

What cities near Waltham, MA are hiring for Customer Relations Associate jobs?

Cities near Waltham, MA with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Waltham, MA as of August 2026, with employment types broken down into 76% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $51,318 per year, or $24.7 per hour.

Investor Relations Associate

Alumni Ventures

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About This Role

As an Investor Relations Associate at Alumni Ventures, you'll play a vital role in supporting our investor community while gaining hands-on exposure to venture capital, startup investing, investor relations, and fund operations.

This role sits at the intersection of customer success, relationship management, investor communications, and financial services. You'll work closely with prospective and existing investors, Managing Partners, Community Managers, and cross-functional teams to support fundraising initiatives, investor engagement activities, and operational processes.

You'll help individuals navigate their journey with Alumni Ventures-from initial interest through investment and ongoing engagement-while developing expertise in client service, investor relations, venture capital, and business operations.

This is an ideal opportunity for professionals who are eager to learn, take ownership, and grow their careers in a collaborative, fast-paced environment. Through hands-on training, mentorship, and direct exposure to senior leadership, you'll build valuable skills in communication, relationship management, project management, operations, and venture investing.

While prior venture capital experience is not required, successful candidates are often interested in investing, entrepreneurship, startups, financial markets, or business strategy and are excited to learn about the venture capital ecosystem.

What You'll Do

Investor & Community Support

  • Serve as a day-to-day point of contact for prospective and existing investors.
  • Respond to investor questions through email, phone, webinars, events, and other communication channels.
  • Provide timely, accurate, and thoughtful support using approved resources and internal playbooks.
  • Help individuals navigate Alumni Ventures' offerings, processes, and community experience.

Investor Support and Community Operations

  • Build strong relationships with investors, community members, and internal stakeholders.
  • Deliver a high-touch, service-oriented customer experience across the investor journey.
  • Anticipate needs, identify issues, and help resolve questions with professionalism and empathy.
  • Support investor onboarding and ongoing engagement efforts.

Partner Support & Operations

  • Collaborate closely with Managing Partners, Community Managers, and senior leaders.
  • Support fundraising initiatives, fund operations, club programs, and syndication activities.
  • Assist with virtual events, investor meetings, webinar preparation, and follow-up activities.
  • Help ensure smooth execution of key investor engagement and operational processes.

Data, Reporting & Process Improvement

  • Track engagement activity, investor interactions, and key business metrics.
  • Help maintain clean and accurate data in HubSpot and other internal systems.
  • Support reporting for Community Managers, Partners, and leadership.
  • Identify opportunities to improve workflows, communication, and the overall investor experience.

Strategic Projects

  • Participate in special projects and cross-functional initiatives.
  • Support research, process improvements, pilot programs, and team priorities.
  • Take on increasing ownership as your knowledge and experience grow.

Who You Are

We're looking for a client-centered, detail-oriented professional who is excited to grow in a collaborative, team-oriented environment.

Required Qualifications

  • 1+ years of experience in customer success, client services, relationship management, account management, hospitality, recruiting, operations, financial services, consulting, or another customer-facing environment.
  • Effective written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple priorities and follow through consistently.
  • Demonstrated ability to build positive relationships and provide thoughtful support to customers, or other stakeholders.
  • Ability to learn and effectively use new systems, tools, and business processes.
  • Interest in learning about investing, venture capital, financial markets, startups, or related business topics.

Preferred Qualifications

  • Experience using HubSpot, Salesforce, or similar CRM platforms.
  • Experience supporting clients, customers, members, investors, advisors, or other external stakeholders.
  • Exposure to financial services, investing, venture capital, wealth management, banking, consulting, or related industries.
  • Experience coordinating projects, events, webinars, or operational workflows.

A Note to Candidates

We recognize that talent comes from many backgrounds. If you're excited about this opportunity and believe you'd be successful in the role, we encourage you to apply-even if your experience doesn't align perfectly with every qualification listed above.

Our Culture & How We Work at AV
Regardless of title, this is what great looks like at AV.

  • Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other.
  • Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through.
  • Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team.
  • Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage.
  • Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment - not replace it.
  • Stay curious and think big. We are continuous learners, aim high and build for long-term impact.

Benefits & Perks
We offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs.

  • Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions
  • Dental and vision plans with multiple coverage tiers
  • Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution)
  • 401(k) with company match and immediate vesting
  • Company-paid life and disability insurance, plus optional supplemental coverage
  • Additional support programs including EAP, health advocacy, and wellness resources
  • Flexible, unlimited PTO and generous paid parental leave
  • 11 company holidays

Compensation

The annual base salary range for this position is $60,000 - $70,000.  In addition to base salary, eligible employees may receive equity, a corporate bonus, and a comprehensive benefits package, subject to the terms of the applicable plans and programs.

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