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Customer Relations Associate Jobs in Lynn, MA (NOW HIRING)

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

The Client Relations Associate is a high-touch, full-service relationship support role within our ... Business Development Support Maintain and update the Salesforce CRM platform with accurate client ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Description The Client Relations Associate is a high-touch, full-service relationship support role ... Business Development Support Maintain and update the Salesforce CRM platform with accurate client ...

Citizens

PB Client Relations Associate

Boston, MA · Hybrid

$115K - $145K/yr

Description The Client Relations Associate is a high-touch, full-service relationship support role ... Business Development Support Maintain and update the Salesforce CRM platform with accurate client ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Lynn, MA

Customer Relations Associate information

See Lynn, MA salary details

$25.8K

$48.6K

$69.1K

How much do customer relations associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer relations associate in Lynn, MA is $48,567.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $51,600.00 per year, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What cities near Lynn, MA are hiring for Customer Relations Associate jobs?

Cities near Lynn, MA with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you

Investor Relations Associate

Hilb Group | HR Consulting

Boston, MA • Hybrid

$110K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Investor Relations Associate
Boston, MA 

Beacon Capital Partners is seeking an Investor Relations Associate to join their Investor Relations Team. This role offers a unique opportunity to support investor communications, strengthen relationships, and contribute to capital-raising initiatives at a leading real estate investment firm, with a meaningful analytical component focused on investment reporting, data analysis, and performance insights.

Key Responsibilities

  • Develop and maintain investor communications, including reports, presentations, and correspondence
  • Support quarterly and annual reporting processes, coordinating inputs across teams
  • Manage investor materials, data rooms, and CRM systems to ensure accuracy and accessibility
  • Assist with fundraising efforts, including investor outreach, due diligence processes, and marketing materials
  • Serve as a project manager for investor requests (DDQs, RFPs, data inquiries), ensuring timely and accurate responses from initial receipt through delivery
  • Maintain accurate records of investor contacts and communications history activity in the firm's CRM system
  • Conduct market, fund, and performance analysis to support investor communications and reporting
  • Build relationships with institutional investors and support ongoing communications to build long-lasting relationships
  • Coordinate and host investor webinars and virtual meetings
  • Manage and continuously improve internal workflows, reporting processes, and investor experience 
  • Identify opportunities to improve workflows, reporting processes, and investor experience
  • Build and maintain strong working relationships cross-departmentally 
  • Ensure consistency across all investor-facing content to strengthen Beacon’s market presence 

Qualifications:

  • Bachelor's degree required; MBA, CFA, or equivalent credentials preferred
  • 4+ years of relevant experience in investor relations, private equity, real estate, consulting, investment banking, or a related field 
  • Proven ability to manage complex, multi-party projects with competing deadlines with internal and external stakeholdersinformation into clear, professional materials
  • Strong analytical and financial acumen, including familiarity with investment metrics
  • Proficiency in Microsoft Office Suite  
  • Experience with CRM platforms and investor portal systems preferred
  • Highly organized, detail-oriented, and collaborative


Compensation:
The anticipated salary range for this position is $110,000 - $125,000. Salary will be determined based on experience, education, and other factors.

Benefits/ Perks:

  • Medical, Vision, Dental
  • 401 (k) with company match 
  • Generous PTO package, including sick time and paid holidays

Beacon Capital Partners ("Beacon") is a leading private real estate investment firm, owning and operating office and life science properties across the U.S. The firm has an 80-year legacy of successful real estate development, management, and transformation of workplaces. Since 1998, Beacon has raised ten commingled investment vehicles, as well as multiple joint venture vehicles and co-investments, totaling $22 billion of equity capital commitments from public and corporate pension funds, financial institutions, endowments, foundations, and other U.S. and non-U.S. institutional investors. Today, Beacon manages $15 billion of real estate and owns and operates a portfolio spanning 38 million square feet across 14 U.S. markets.  

Beacon Capital Partners is an equal opportunity employer that values diversity and inclusion within its organization. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, disability status, or any other protected characteristic or status. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.

Employment Type: FULL_TIME

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