Customer Relations Associate Jobs in Massachusetts

Position:

Department:

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Job Description:

Company Summary:
Boston Partners Private Wealth provides institutional-quality investment advisory services. We design investment strategies focused on achieving financial outcomes appropriate for our clients' goals. We provide transparency of the investments you own at the appropriate cost, while maximizing the tax efficiency of your portfolio. Our suite of services includes investment and market analysis, portfolio management, financial planning, reporting and record keeping, and custodial services. Through our partners, we also provide tax advice and preparation, insurance, and estate planning. Boston Partners Private Wealth is a division within Boston Partners Global investors, Inc.

Position Summary:
The Client Relations & Trading Associate plays a critical role in supporting both portfolio operations and client service functions of the firm. Partnering closely with the Senior Client Service Specialist, the roles focus will be to deliver exceptional client service, maintain operational excellence, and support the firm's continued growth.
Primary Responsibilities:

Client Support and Account Management:

• Provide accurate, timely, and effective support to clients, ensuring their accounts are properly maintained and addressing any inquiries or concerns they may have.
• Coordinate onboarding for new clients, handling necessary paperwork and facilitating smooth integration into the firm's systems.
• Respond to client inquiries regarding account maintenance, money movement, account documentation, and operational requests.
• Assist advisors in preparing materials for client meetings.

Operational Oversight:

• Develop expertise in Fidelity Wealthscape, Schwab Advisor Center, Adhesion, Addepar, and Redtail CRM systems.
• Serve as a resource for resolving custodial and operational issues.
• Maintain knowledge of account registration types, trust structures, retirement accounts, and contribution rules.
• Process and monitor money movement requests, including wires, ACH transfers, journals, and distributions.
• Assist with all reporting needs using Addepar software.
• Maintain client records and documentation standards.
• Ensure data accuracy across custodial, portfolio management, reporting, and CRM systems.

Trading and Compliance:

• Execute client trades across equities, fixed income securities, mutual funds, ETFs, and other approved investment vehicles through Fidelity Wealthscape and other custodial platforms.
• Monitor trade activity to ensure adherence to investment models and client-specific restrictions.
• Perform daily reconciliation of executed trades and review exception reports.
• Implement portfolio rebalancing programs and model changes.
• Execute tax-loss harvesting strategies through the Adhesion platform.
• Work with the Compliance Department to assist with documentation required for regulatory reviews and audits as well as ensuring adherence to firm policies and procedures.

Requirements

• Bachelor's degree required.
• 3-5 years of experience in wealth management, investment operations, trading, or client service within an RIA, broker-dealer, family office, or trust company.
• Experience with trading securities and supporting portfolio implementation is required.
• Working knowledge using Addepar, Adhesion, Salesforce, Redtail, Wealthbox, or similar CRM systemis required.
• Proficiency in Microsoft Office Suite is required.
• Prior experience with dual custodial platforms such as Schwab and Fidelity is preferred.
• This role requires a full-time, in-office commitment of 5 days per week.
• Series 65 or Series 66 licenses, or willingness to obtain these with firm sponsorship.
• CFP, CFA, or progress toward professional designation is preferred.

Compensation

The pay range for this position is $100,000-$125,000.

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and firm factors are also considered. In addition to the base salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. We are an equal opportunity employer and value diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.