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Customer Relations Associate Jobs in Surrey, BC (NOW HIRING)

Td

PIA Client Relationship Associate

Vancouver, BC · On-site

CA$45K - CA$59K/yr

If so, then apply for the position of PIA Client Relationship Associate today. In this role, you ... customer service to our clients. In addition, you will: * Provide functional specialized business ...

La Senza

Key Holder

Burnaby, BC

... associate relations issues using the La Senza coaching model and assisting to execute all company initiatives * Focused on building new and lasting customer connections, delivering highly satisfying ...

La Senza

Co-Manager/Assistant Manager

Burnaby, BC · On-site

Participate on the sales leadership team by coaching and developing associates to the Company's selling behaviors * Manage and resolve customer relations issues * Support recruiting, hiring, and ...

Vallen

Safety Services Technician

Surrey, BC

CA$123/hr

Interacts with customers and promotes positive customer relations. Assists in maintaining and promoting a safe working environment for all Vallen associates. Responsible for repairs to all equipment ...

Tory Burch

Sales Associate

Richmond, BC

One-to-three years' experience in a high volume, customer-driven retail environment Strong personal selling and customer relations experience, along with verbal and written communication skills Must ...

Tory Burch

Sales Associate

Richmond, BC · On-site

Strong personal selling and customer relations experience, along with verbal and written communication skills * Must have open availability for a flexible work schedule that meets the needs of the ...

Tory Burch

Sales Associate

Richmond, BC

Strong personal selling and customer relations experience, along with verbal and written communication skills * Must have open availability for a flexible work schedule that meets the needs of the ...

Tory Burch

PT Sales Associate

Richmond, BC

One-to-three years' experience in a high volume, customer-driven retail environment Strong personal selling and customer relations experience, along with verbal and written communication skills Must ...

Tory Burch

PT Sales Associate

Richmond, BC

Strong personal selling and customer relations experience, along with verbal and written communication skills * Must have open availability for a flexible work schedule that meets the needs of the ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Surrey, BC

Customer Relations Associate information

See Surrey, BC salary details

$9

$18

$27

How much do customer relations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer relations associate in Surrey, BC is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.16 and $22.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive experience and may offer on-the-job training, making them accessible to recent graduates or individuals new to the field.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

What are the most commonly searched types of Customer Relations jobs in Surrey, BC? The most popular types of Customer Relations jobs in Surrey, BC are:
What cities near Surrey, BC are hiring for Customer Relations Associate jobs? Cities near Surrey, BC with the most Customer Relations Associate job openings:
Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Surrey, BC as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,441 per year, or $19 per hour.

PIA Client Relationship Associate

Td

Vancouver, BC • On-site

CA$45K - CA$59K/yr

Full-time

Posted 11 days ago

Job description

Work Location:

Vancouver, British Columbia, Canada

Hours:

37.5

Line of Business:

TD Wealth

Pay Details:

$45,000 - $59,000 CADThis role is eligible for commission based earnings.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

*Preferred Candidate Identified*

TD Private Wealth Management takes a sophisticated and holistic goals discovery approach to wealth planning and protection toprovidehighly personalized advice,solutionsand service to clients.

TD Private Investment Adviceoffers clients the chance to createone-on-one relationship with a dedicated and professional Investment Advisor, whilemaintainingactive participation in decisionsregardingtheir investment portfolio.It'sa very specialand supportive place to begin - and grow - a lasting,progressiveand rewarding career in wealth.

Job Description:

Are you admired for your attention to detail, exactingstandardsand willingness to help others deliveran outstandingcustomer experience to our high value clients? If so, then apply for the position of PIA Client Relationship Associate today. In this role, you will provide business and relationship management as well as planning support to Investment Advisors (IAs)to enablethemto deliverexceptional customer service to our clients.

In addition, you will:

  • Provide functional specialized business services, advisory and process/program support

  • Assist IA in building integrated and customized solutions based on clients' unusual needs

  • Build relationships with existing clients, IA Bank branches and other Bank referral sources

  • Demonstrate financial planningexpertiseto support IA and producehigh qualityplans that exceed client expectations and improve client retention and loyalty

  • Participate in client meetings and the wealth planning process; organize client seminars/events

  • Match clients to their products and services in a professional,consistentand expedient manner

  • Maintain a culture of risk management; adhere to internal policies and procedures and protect the interests of the Bank by monitoring and raising transaction activity asrequired

  • Monitor service quality and productivity; implement continuous improvement

  • Keep current on emerging trends and keep others informed and up to date on work status, progress

  • Participate fully as a team member, support a positive professional team environment

Job Requirements:

  • Undergraduate degree or community college diploma preferred

  • Successful candidates willbe requiredto be licensed asaRegistered Representative (RR) with the Canadian Investment Regulatory Organization (CIRO)

  • 1-2 years of relevant experience, ideally in banking, administrative roles, or related fields

  • Strong communicationskills with the ability to build relationships and work collaboratively, confidentially, and independently

  • Knowledge of wealth management and/or operations is an asset

  • Knowledge of investment products is an asset

  • Desirable: Personal Financial Planner (PFP) or Certified Financial Planner (CFP)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.


Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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