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Customer Relations Associate Jobs in Surrey, BC (NOW HIRING)

Dexterra Group

Food Service Associate

Vancouver, BC

As a Food Services Associate / Cook , reporting to the Chef Manager, you will perform a variety of ... relations at all times on behalf of Dana Hospitality * Provide exceptional customer service at all ...

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All JobsCustomer Relations Associate JobsCustomer Relations Associate Jobs in Surrey, BC

Customer Relations Associate information

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How much do customer relations associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer relations associate in Surrey, BC is $18.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.16 and $22.62 per hour, depending on experience, location, and employer.

What is a customer relations associate?

Customer Relations Associates are professionals responsible for interacting with customers to address their inquiries, resolve issues, and ensure a positive experience with a company’s products or services. They often handle customer complaints, provide product information, and process orders or returns. Their primary goal is to build strong relationships with customers, fostering loyalty and satisfaction. Excellent communication, problem-solving skills, and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer relations associate, and why are they important?

To thrive as a Customer Relations Associate, you need strong interpersonal skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, phone systems, and basic office software is commonly required. Exceptional communication, patience, and a positive attitude help you engage effectively with customers and resolve issues. These skills are crucial for maintaining customer satisfaction, building loyalty, and representing the company professionally.

What are some common challenges faced by customer relations associates, and how can they be effectively managed?

Customer Relations Associates often handle high volumes of inquiries and must resolve diverse customer concerns efficiently. Managing difficult or upset customers can be challenging, but developing strong communication skills and maintaining patience are key. Collaborating with other departments, such as sales or technical support, is essential for providing accurate solutions. Regular training and feedback help associates stay updated on products and improve their problem-solving abilities, ensuring a positive customer experience.

What is the difference between Customer Relations Associate vs Customer Service Representative?

AspectCustomer Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer customer service or communication certificationsHigh school diploma or equivalent; often no specific certifications required
Work EnvironmentOffice settings, client-facing roles, sometimes remoteCall centers, retail, office environments, remote options
Employer & Industry UsageRetail, hospitality, financial services, healthcareRetail, telecommunications, banking, tech support
Common Search & ComparisonCustomer Relations AssociateCustomer Service Representative

The main difference between a Customer Relations Associate and a Customer Service Representative lies in their focus. Customer Relations Associates typically handle more relationship-building tasks, managing ongoing client accounts and addressing complex issues. Customer Service Representatives often focus on resolving immediate customer inquiries and providing support. Both roles require strong communication skills and customer-focused credentials, but the Customer Relations Associate role emphasizes long-term relationship management within various industries.

Is a Customer Relations Associate an entry level job?

Customer Relations Associate positions are often considered entry-level roles that require strong communication and customer service skills. They typically do not require extensive prior experience and may offer on-the-job training, making them accessible to recent graduates or those new to the field.

What are the most commonly searched types of Customer Relations jobs in Surrey, BC?

The most popular types of Customer Relations jobs in Surrey, BC are:

What cities near Surrey, BC are hiring for Customer Relations Associate jobs?

Cities near Surrey, BC with the most Customer Relations Associate job openings:

Customer Relations Associate jobs near you
Infographic showing various Customer Relations Associate job openings in Surrey, BC as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $39,441 per year, or $19 per hour.

Part-Time Reception Associate- OpenRoad Audi Boundary

OpenRoad Auto Group

Burnaby, BC • On-site

$19 - $22/hr

Part-time

Medical, Dental

Posted 3 days ago

New

Job description

DRIVING POSSIBILITIES.


Position: Part-Time Reception Associate

Employment Status: Part-Time

Dealership: OpenRoad Audi Boundary

Department: Sales

Compensation: $19 to $22 per hour


We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 23 brands across 44 locations) with a shared vision to become the national automotive leader in customer experience. As one of "Canada's Best Employers" and "Best Managed Companies", we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. Our size doesn't define us, our people do. No one is just a number here, everyone matters, and our culture is the foundation of our success.


If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!


A Career at OpenRoad Means You'll Enjoy:

Opportunity to work with a variety of OEM Brands including Acura, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, GMC, Honda, Jaguar, Jeep, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Ram, Rolls-Royce, Subaru, Toyota, Volkswagen

Exclusive perks and benefits, including a Discounted Vehicle Purchasing Program, RRSP matching, and referral bonuses

Comprehensive extended health and dental plan (applicable for full-time positions only)

Strong focus on training, development, and internal promotion opportunities

Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment

Be part of a culture that celebrates you through employee recognition programs and engagement events


ROLE & RESPONSIBILITIES:

  • Greet prospective customers and determine the nature of their visit.
  • Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
  • Takes thorough messages, indicating the caller's name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
  • Perform clerical duties and accounting duties as assigned by Management.
  • Manage the customer traffic control system.
  • Receive and process payments.
  • Assist with other administrative duties involving new & pre-owned inventory.
  • Process sales documentation, and works effectively with sales team to ensure timely completion of all tasks.
  • Remit mail received at the reception desk promptly.
  • Complete warranty books for all sold vehicles.
  • Keep customer lounge area presentable and tidy, including stocking coffee area.
  • Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
  • This position will be expected to perform other duties as assigned by management.
  • OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
  • Professional personal appearance.
  • Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
  • Exceptional interpersonal and communication skills over the phone and in person.
  • Ability to work and function with all work teams and all department levels.
  • Organized and detail oriented.
  • Demonstrated computer skills - MS Word and Excel.
  • Must be able to work in an active, social atmosphere without being distracted.

Internal Candidates: To be considered, please complete and submit the Internal Endorsement Form available on SharePoint. Please ensure all required information is provided, as incomplete submissions may delay the application process. [Link]


We are an equal opportunity employer that values diversity, inclusion, and respect in the workplace. We are committed to creating opportunities for our associates to learn, advance their careers, and reach their full potential.


Grow Your Career at OpenRoad!


We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply