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Customer Operations Associate Jobs in Indiana (NOW HIRING)

Gopuff

Operations Associate, Lafayette, #33

Lafayette, IN · On-site

$14.60/hr

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials-day and night, rain or shine. We're ...

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Customer Operations Associate information

See Indiana salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer operations associate in Indiana is $24.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $26.06 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are the most commonly searched types of Customer Operations jobs in Indiana? The most popular types of Customer Operations jobs in Indiana are:
What are popular job titles related to Customer Operations Associate jobs in Indiana? For Customer Operations Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Indiana look for? The top searched job categories for Customer Operations Associate jobs in Indiana are:
What cities in Indiana are hiring for Customer Operations Associate jobs? Cities in Indiana with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Indiana as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,885 per year, or $24.5 per hour.

Warehouse Operations Associate

Quantix SCS LLC

Jeffersonville, IN • On-site

$20/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Description

The Warehouse Operations Associate plays a critical role in ensuring the smooth operation the distribution center. This position involves handling and processing customer product with utmost care, adhering to strict safety protocols, quality standards, and operational procedures. The associate works collaboratively to manage warehouse activities, from receiving and inventory control to order fulfillment and shipping.


Summary of Essential Job Functions

  • Safely handle product and materials, ensuring compliance with all company policies, safety regulations, and industry standards.
  • Assist in the receiving, storage, and inventory management of goods.
  • Prepare customer orders for shipment, ensuring accuracy and adherence to quality standards.
  • Operate warehouse equipment, including forklifts and other machinery, with a focus on safety and efficiency.
  • Maintain clean and organized workspaces, including proper labeling and storage of products.
  • Follow standard operating procedures for handling and packaging chemicals, preventing contamination or product compromise.
  • Conduct regular checks on warehouse equipment and tools, reporting any issues to management.
  • Support the implementation of safety protocols, environmental sustainability practices, and adherence to company core values.
  • Collaborate with team members to optimize workflow and meet operational targets.

Requirements

Required Skills and Qualifications

  • High School Diploma or equivalent.
  • Valid forklift certification or ability to obtain certification upon employment.
  • Strong attention to detail and commitment to safety protocols, especially in handling hazardous materials.
  • Basic computer skills for inventory and shipping documentation.
  • Proficiency in verbal and written communication.
  • Ability to work flexible hours, including weekends, holidays, and overtime when needed.

Special Abilities Required

  • Lift, carry, and handle materials weighing up to 55 lbs.
  • Perform repetitive tasks, including bending, reaching, and standing for extended periods.
  • Work in confined spaces and at heights when necessary.
  • Wear required personal protective equipment (PPE) such as gloves, goggles, and respirators.
  • Adapt to varying temperatures and challenging environmental conditions within the warehouse.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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