ZipRecruiter

Log In

1

Customer Operations Associate Jobs in Hammond, IN

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

About the Role As a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly ...

Kith

Operations Associate

Chicago, IL · On-site

$18 - $19/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Kith

Operations Associate

Chicago, IL

$18 - $19/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... Consistently work with the sales-floor team to ensure customers are receiving product in a timely ...

Saks OFF 5TH

Operations Associate

Chicago, IL · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

Saks OFF 5TH

Operations Associate

Chicago, IL · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Who Are You: * Diligent individual who loves to enhance the customer experience by executing ...

CarMax, Inc.

Business Operations Associate

Tinley Park, IL · On-site

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Tinley Park, IL · On-site

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Chicago, IL · On-site

$16 - $33.90/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Carmax

Business Operations Associate

Tinley Park, IL · On-site

$16 - $25.60/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Saks

Merchandise Operations Associate

Chicago, IL · On-site

$17.90 - $22.39/hr

It serves customers across its 36 stores, digital channels, and through remote selling. It is part ... As a Merchandise Operations Associate, you will assist with stocking, receiving, order fulfillment ...

Gopuff

Operations Associate, Chicago

Chicago, IL

Gopuff is looking for Operations Associates (OAs) to join the operations team. Directly reporting ... Customers turn to Gopuff to provide their everyday essentials--day and night, rain or shine. We're ...

HirexHire

Strategy & Operations Associate

Chicago, IL · On-site

... Operations Associate to help drive the company's highest-priority strategic initiatives and ... Finance, Customer Success, and Operations. * Manage the company's portfolio of strategic ...

New

next page

Showing results 1-20

All JobsCustomer Operations Associate JobsCustomer Operations Associate Jobs in Hammond, IN

Customer Operations Associate information

See Hammond, IN salary details

$9

$24

$48

How much do customer operations associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for customer operations associate in Hammond, IN is $24.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $26.39 per hour, depending on experience, location, and employer.

What is the role of a customer operations associate?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive customer experience. They often use customer relationship management (CRM) tools and require strong communication and problem-solving skills to support business operations effectively.

What is the difference between Customer Operations Associate vs Customer Service Representative?

AspectCustomer Operations AssociateCustomer Service Representative
Primary FocusHandling operational processes, order management, and backend supportAssisting customers directly with inquiries, complaints, and product information
Required SkillsProcess management, technical proficiency, problem-solvingCommunication skills, empathy, product knowledge
Work EnvironmentBackend teams, cross-departmental collaborationFrontline customer interaction, call centers, retail
Common UsageIn logistics, e-commerce, SaaS companiesIn retail, telecom, service industries

The Customer Operations Associate primarily manages backend processes and operational tasks, while the Customer Service Representative focuses on direct customer interactions. Both roles are essential in customer support but differ in their scope and daily responsibilities.

What does a customer operations associate do?

A customer operations associate is responsible for managing customer accounts, resolving issues, and ensuring a positive experience. They often use customer relationship management (CRM) tools and communicate via phone, email, or chat to support clients and coordinate internal processes.

What are some common challenges faced by customer operations associates, and how can they be managed?

Customer Operations Associates often encounter challenges such as managing high volumes of customer inquiries, addressing complex or sensitive issues, and adapting to frequently changing procedures or technologies. Staying organized, maintaining clear communication, and proactively collaborating with team members can help manage these challenges effectively. Many organizations also provide ongoing training and support, enabling associates to continually develop their problem-solving and customer service skills.

What are the key skills and qualifications needed to thrive as a customer operations associate?

To thrive as a Customer Operations Associate, you need strong problem-solving abilities, attention to detail, and familiarity with customer service processes, often supported by a bachelor’s degree or relevant experience. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office tools like spreadsheets is typically required. Excellent communication, patience, and a proactive attitude are essential soft skills for effectively addressing customer needs and collaborating with internal teams. These skills and qualities are crucial for ensuring customer satisfaction, efficient operations, and high-quality service delivery.
What are popular job titles related to Customer Operations Associate jobs in Hammond, IN? For Customer Operations Associate jobs in Hammond, IN, the most frequently searched job titles are:
What job categories do people searching Customer Operations Associate jobs in Hammond, IN look for? The top searched job categories for Customer Operations Associate jobs in Hammond, IN are:
What cities near Hammond, IN are hiring for Customer Operations Associate jobs? Cities near Hammond, IN with the most Customer Operations Associate job openings:
Customer Operations Associate jobs near you
Infographic showing various Customer Operations Associate job openings in Hammond, IN as of June 2026, with employment types broken down into 60% Full Time, 38% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,484 per year, or $24.8 per hour.

Customer Operations Associate I

Loop

Chicago, IL • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

About Loop
Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Our Logistics Data Platform turns fragmented, unstructured data into a trusted foundation that fuels automation, financial clarity, and decision intelligence at scale. Today, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.
We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.
Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.
About the Role
As a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering.
This is an in-person role based in Chicago, with the expectation of being in the office 4+ days per week.
What You'll Do
  • Oversee the day-to-day audit process for clients
  • Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
  • Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
  • Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
  • Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
  • Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
  • Partner with Customer Success Managers to ensure client satisfaction and retention

About You
  • Desire to learn new skills; previous experience in operations, customer service or account management in the logistics/transportation industry is nice to have
  • Ability to collect data, analyze results, and draw valid conclusions
  • Passion for technology and data
  • Obsessive attention to detail
  • Proven problem solving results
  • Excellent written & spoken communication skills

Compensation and Benefits
The base pay range for this role is $60,000 to $65,000 annually. This range reflects the base pay that Loop reasonably expects to pay for the position at the time of hire. Actual compensation will depend on job-related factors, including experience, skills, qualifications, location, and business needs.
In addition to base salary, this role may be eligible for equity. This role is also eligible for Loop's benefits, including health, dental, and vision insurance, 401(k) match, paid time off, paid holidays, and parental leave.
Equal Opportunity
Loop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Apply