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Customer Implementation Manager Jobs in Texas (NOW HIRING)

FleetPride

Business Implementation Manager

Irving, TX

The Business Implementation Manager leads the operational implementation of acquired locations and ... The position plays a critical role in driving customer service excellence, operational efficiency ...

MealSuite

Implementation Project Coordinator

Dallas, TX · On-site

$75K/yr

Run complex project backup - Assist Enterprise Implementation Managers on large strategic projects as necessary What You Bring * 1+ years of hands-on experience in customer implementations within a ...

Way

Senior Implementation Manager

Austin, TX

Achieve a high level of customer satisfaction while continuously serving as a customer advocate ... for managing experience programming on Way. * Provide clean hand offs from implementation to ...

Qualia

Implementation Manager, SMB

Austin, TX · Remote

Today, through our business customers across the country, millions of consumers use Qualia to close ... You'll provide a roadmap of the implementation period to customers, ensure they stick to the ...

MealSuite

Implementation Project Coordinator

Dallas, TX · On-site

$75K/yr

Run complex project backup - Assist Enterprise Implementation Managers on large strategic projects as necessary What You Bring * 1+ years of hands-on experience in customer implementations within a ...

SweatPals

Technical Implementation Manager

Austin, TX · On-site

Experienced with data migrations -- moving customer data from one platform to another cleanly ... Strong project manager -- you track multiple implementations simultaneously, keep stakeholders ...

Way

Senior Implementation Manager

Austin, TX

Achieve a high level of customer satisfaction while continuously serving as a customer advocate ... for managing experience programming on Way. * Provide clean hand offs from implementation to ...

Qualia

Implementation Manager, SMB

Austin, TX · On-site

Today, through our business customers across the country, millions of consumers use Qualia to close ... You'll provide a roadmap of the implementation period to customers, ensure they stick to the ...

MealSuite

Implementation Project Coordinator

Dallas, TX · On-site

$75K/yr

Run complex project backup - Assist Enterprise Implementation Managers on large strategic projects as necessary What You Bring * 1+ years of hands-on experience in customer implementations within a ...

TXU Energy

ROI Implementation Manager

Franklin, TX · On-site

Provide management and direction of safety, environmental and regulatory compliance, operation ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

Vst

ROI Implementation Manager

Franklin, TX · On-site

Provide management and direction of safety, environmental and regulatory compliance, operation ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

Luminant

ROI Implementation Manager

Franklin, TX

Provide management and direction of safety, environmental and regulatory compliance, operation ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

e-MDs

Implementation Project Manager

Austin, TX

... customer implementation from the sales process through 30 days post go-live to ensure the ... manages 12 to 18 small practice accounts simultaneously ranging from 1-5 providers • Serves as ...

Vistra Corp.

ROI Implementation Manager

Franklin, TX · On-site

Provide management and direction of safety, environmental and regulatory compliance, operation ... Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective ...

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All JobsCustomer Implementation JobsCustomer Implementation Manager JobsCustomer Implementation Manager Jobs in Texas

Customer Implementation Manager information

See Texas salary details

$36.3K

$96.4K

$156.5K

How much do customer implementation manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for customer implementation manager in Texas is $96,443.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,300.00 and $112,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Implementation Manager vs Customer Success Manager?

AspectCustomer Implementation ManagerCustomer Success Manager
Primary FocusImplementing products/services for new clientsEnsuring ongoing client satisfaction and retention
Work StagePre- and post-sales onboardingPost-implementation relationship management
Skills & CertificationsProject management, technical knowledge, certifications like PMPCommunication, relationship-building, customer service skills
Work EnvironmentProject-based, technical teams, client sites or remoteAccount management, client communication, cross-functional teams

While both roles focus on client success, the Customer Implementation Manager primarily handles onboarding and implementation processes, ensuring a smooth transition for new clients. The Customer Success Manager, on the other hand, maintains ongoing relationships to promote retention and growth. Understanding these differences helps organizations assign the right roles for client satisfaction at each stage.

What is the salary of an implementation manager?

The salary of a Customer Implementation Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses, benefits, and opportunities for professional development in project management and client relations.

What is the highest paying job in customer service?

In customer service, roles such as Customer Success Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong communication skills, strategic planning, and industry knowledge, and may involve managing large teams or key accounts.

What does a customer implementation manager do?

A customer implementation manager oversees the process of onboarding and integrating new clients with a company's products or services. They coordinate between sales, technical teams, and clients to ensure successful deployment, often managing project timelines, training, and support to meet client needs and expectations.

What are the key skills and qualifications needed to thrive as a Customer Implementation Manager, and why are they important?

To excel as a Customer Implementation Manager, you need strong project management abilities, client relationship skills, and a background in business or IT, often supported by a bachelor's degree. Familiarity with CRM platforms, project management software (like Jira or Asana), and sometimes certifications such as PMP are typically required. Exceptional communication, problem-solving, and organizational skills help you effectively guide clients and coordinate cross-functional teams. These skills ensure smooth onboarding experiences, high customer satisfaction, and successful implementation of solutions.

How does a Customer Implementation Manager typically collaborate with clients and internal teams during a new client onboarding project?

A Customer Implementation Manager acts as the main point of contact for clients during the onboarding process, guiding them from contract signing through to successful product or service adoption. This role requires close collaboration with both the client and internal teams such as project management, product development, and technical support. The manager coordinates project timelines, gathers client requirements, and ensures clear communication to address challenges swiftly. Regular meetings and progress updates are common, helping to set expectations and maintain alignment between all parties involved.

Can I make 100k as a project manager?

A Customer Implementation Manager can potentially earn $100,000 or more annually, especially with experience, certifications, and working in high-demand industries. Salaries vary based on location, company size, and individual skills, with senior roles and those managing large projects often reaching or exceeding this level.
What are popular job titles related to Customer Implementation Manager jobs in Texas? For Customer Implementation Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Customer Implementation Manager jobs in Texas look for? The top searched job categories for Customer Implementation Manager jobs in Texas are:
What cities in Texas are hiring for Customer Implementation Manager jobs? Cities in Texas with the most Customer Implementation Manager job openings:
Customer Implementation Manager jobs near you

Senior Implementation Manager

Terminal Industries

Austin, TX • On-site

Full-time

Posted 18 days ago

Job description

At Terminal, we believe the logistics yard is the last great untapped frontier in supply chain technology - a space still run on clipboards, radios, and guesswork. Yet these yards move the trucks, trailers, chassis, and containers that power global commerce. Unlocking yard-level data is foundational to improving efficiency, sustainability, and scalability across the supply chain.
That's why we're building the world's first AI-powered Yard Operating System (YOS), a platform that digitizes, automates, and orchestrates everything that happens in the yard. Powered by our Terminal Vision Engine and best-in-class machine learning, we give operators real-time visibility, intelligence, and control to slash dwell times, eliminate phantom costs, and boost throughput.
The result? Safer, smarter, faster yards - and the chance to redefine a trillion-dollar industry from the ground up. Backed by top-tier investors and partnered with leading global logistics companies, we're not just solving problems, we're creating the category standard.
Joining Terminal means joining a team that's rewriting the rules of modern logistics. If you want to make a tangible impact on how goods move through the global supply chain, this is an opportunity to do meaningful work at a pivotal stage of growth.
As a Senior Implementation Manager at Terminal, you will own the end-to-end deployment of our Yard Operating System for enterprise customers - from kickoff through go-live and beyond. This is a high-impact, customer-facing role that sits at the intersection of project execution, technical coordination, and operational change management. You will partner closely with Product, Engineering, and Customer Success to ensure every implementation is delivered on time, on scope, and with the customer confidence that drives long-term retention.
Responsibilities
  • Own and drive the full implementation lifecycle, from discovery and project planning through configuration, testing, training, and go-live, for enterprise Yard Operating System deployments.
  • Build and maintain detailed project plans that sequence software, integration, and hardware dependencies with clear milestones, owner assignments, and risk flags.
  • Lead discovery workshops to define customer workflows, identify operational gaps, and align stakeholders before build begins, separating product gaps from process gaps and preventing scope creep.
  • Serve as the primary point of contact for customer stakeholders throughout the engagement, delivering clear, confident status communication to both operational teams and executive leadership.
  • Coordinate cross-functional resolution across customer IT/networking, hardware installation vendors, and internal engineering teams to unblock technical dependencies (e.g., network whitelisting, IP camera installation, edge compute setup).
  • Proactively identify and manage implementation risk through risk registers, readiness gates, and rebaselining when conditions change, with a bias toward transparent escalation over avoidance.
  • Manage multiple concurrent implementations at varying stages, prioritizing critical path items and delegating appropriately across junior team members or partners.
  • Partner with Customer Success post-go-live to ensure adoption, capture lessons learned, and contribute to process improvements across the implementation function.
  • Own customer success and customer support responsibilities post-go-live. Serving as the ongoing point of contact for adoption, issue resolution, escalations, and continuous improvements.

Requirements
  • 5+ years of experience in enterprise software implementation, with a strong track record of delivering complex, multi-workstream deployments on time.
  • Prior hands-on experience implementing TMS, ERP, WMS, or similar operations-critical platforms, you understand the weight of a live deployment in a 24/7 environment.
  • Demonstrated project management competency: you can build a real project plan, identify a critical path, and rebaseline without losing customer confidence.
  • Experience navigating technically complex environments involving integrations, third-party vendors, and customer IT constraints.
  • Proven executive communication skills, able to deliver crisp, credible status updates and de-escalate stakeholder concerns with composure and clarity.
  • Strong operational consulting instincts: you guide customers through change, not just through software configuration.
  • Comfortable working cross-functionally with Engineering, Product, Sales, and Customer Success to drive outcomes.
  • Willingness to travel up to 50% for onsite customer engagements.

Preferred But Not Required
  • Experience working with IoT devices, IP cameras, edge compute hardware, or physical infrastructure deployments
  • Background in logistics, supply chain, yard management, or adjacent industrial operations.
  • Familiarity with logistics SaaS platforms, yard management systems (YMS), or telematics solutions.
  • PMP, PMI-ACP, or equivalent project management certification.
  • Experience in a high-growth startup or scale-up environment.

What We Offer
Joining the Terminal team means being part of a dynamic, innovative environment where your work directly shapes the future of logistics and the global supply chain. You will work closely with a team of experts passionate about operational excellence and technological innovation. We offer competitive salaries, a comprehensive benefits package, and opportunities for professional growth.

Apply