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Credit And Collections Manager Jobs (NOW HIRING)

AT and T

Manager-Credit/Collections

Orlando, FL · On-site

$70K - $106K/yr

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following: * Oversees the daily operations of their team, ensuring that tasks are completed efficiently and ...

AT&T

Manager-Credit/Collections

Orlando, FL

$70K - $106K/yr

As a Manager-Credit/Collections your tasks may include, but are not limited to, the following: * Oversees the daily operations of their team, ensuring that tasks are completed efficiently and ...

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Credit And Collections Manager information

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$54.5K

$87.1K

$127K

How much do credit and collections manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for credit and collections manager in the United States is $87,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit and Collections Manager, and why are they important?

To thrive as a Credit and Collections Manager, you need expertise in credit risk assessment, financial analysis, and a degree in finance, accounting, or a related field. Familiarity with credit management software, ERP systems, and relevant certifications like the Certified Credit and Collection Professional (CCCP) are highly valued. Strong negotiation, communication, and leadership skills help build positive client relationships and guide team performance. These skills and qualifications are crucial for minimizing financial risk, ensuring timely collections, and maintaining healthy cash flow for the organization.

What is the difference between Credit And Collections Manager vs Credit Analyst?

AspectCredit And Collections ManagerCredit Analyst
Primary FocusOversees credit policies, manages collections, and reduces bad debtAnalyzes credit data to assess risk and determine creditworthiness
Required CredentialsOften requires experience in credit management, certifications like CPC or Credit Business AssociateTypically requires a degree in finance, accounting, or related field; certifications like Credit Analyst Certification
Work EnvironmentManagement role, overseeing teams in finance or credit departmentsAnalytical role, working with financial data and credit reports
Employer & Industry UsageCommon in finance, banking, and large corporationsUsed across finance, lending institutions, and credit agencies

The Credit And Collections Manager focuses on managing credit policies and collection efforts to minimize losses, while the Credit Analyst evaluates credit data to determine risk levels. Both roles require financial knowledge and may involve similar credentials, but their core responsibilities differ significantly.

What are common challenges a Credit and Collections Manager faces when balancing customer relationships with debt recovery responsibilities?

A Credit and Collections Manager often encounters the challenge of maintaining positive relationships with clients while ensuring timely payments and minimizing bad debt. Balancing assertive collection efforts with empathy and professionalism is key, as overly aggressive tactics can damage long-term business relationships. Managers must also navigate complex cases, such as disputed invoices or financially distressed clients, requiring strong negotiation and problem-solving skills. Effective communication and collaboration with sales, legal, and finance teams are essential to resolve issues efficiently and uphold company policies.

What does a Credit and Collections Manager do?

A Credit and Collections Manager oversees the credit granting process for a business, including assessing creditworthiness of potential clients, setting credit limits, and managing the collection of outstanding invoices. They develop and implement policies to reduce credit risk, improve cash flow, and minimize bad debt. Additionally, they work closely with sales, finance, and legal departments to resolve disputes and ensure timely payments.
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Credit And Collections Manager jobs near you
Credit and Collections Manager

Credit and Collections Manager

CBSL Transportation Services, Inc.

Reserve, LA • On-site

$85K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Exciting Opportunity for Credit & Collections Manager!
CBSL Transportation Service, Inc. has been providing the highest quality and dependable service to the Bulk Transportation Industry for over 50 years. Our dedication to customer service and the environment lays a foundation for long-term customer partnerships and continued growth. With locations in Pasadena, TX, Reserve, Louisiana and Chicago, Illinois.
Summary:
CBSL Transportation Services Inc., a leading provider of Liquid Bulk Chemical Transportation Services, is seeking a highly capable and hands-on Credit & Collections Manager to lead and modernize the company's credit, collections, and accounts receivable follow-up processes. This role is responsible for improving cash flow, reducing DSO, strengthening credit controls, driving collection accountability, and creating a more disciplined, efficient, and technology-enabled collections function.
The ideal candidate will bring a proven track record of improving DSO, reducing aged receivables, resolving collection bottlenecks, strengthening customer credit controls, and implementing practical process improvements. This position requires strong leadership, professional customer communication, analytical thinking, system discipline, and the ability to partner with Billing, Operations, Sales, Accounting, and executive leadership to address the root causes of collection delays.
A key priority for this role will be modernizing the current collections process by leveraging available technology, automation, reporting dashboards, collection tools, and customer communication enhancements to improve follow-up consistency, reduce manual work, accelerate dispute resolution, and improve overall AR performance.
Duties include (but not limited to):
Credit Management Responsibilities
  • Oversee the customer credit review and approval process, including credit applications, credit checks, customer questionnaires, W-9 documentation, tax exemption certificates, vendor forms, billing requirements, and required customer setup documentation.
  • Review customer credit information, payment history, credit reports, credit risk indicators, and account status before recommending or approving customer credit terms and limits.
  • Maintain and enforce credit policies, including credit limits, payment terms, credit holds, watch lists, credit terminations, inactive account reviews, and account risk monitoring.
  • Conduct periodic and annual credit reviews to determine whether credit limits, terms, or account status should be adjusted based on payment trends, aging history, customer activity, and risk exposure.
  • Partner with Sales, Billing, Operations, Accounting, and leadership to ensure credit risks, billing requirements, customer requirements, and account issues are clearly communicated and properly documented.
  • Oversee customer account setup and maintenance in CBSL systems.
  • Ensure customer master data is accurate and complete, including billing addresses, contacts, email distribution lists, payment terms, credit status, portal requirements, billing requirements, and supporting documentation.

Collections and AR Performance Responsibilities
  • Lead the collections process to ensure timely payment, reduce delinquency, improve cash flow, and minimize outstanding past-due balances.

  • Proactively manage AR aging, customer follow-up, payment commitments, short payments, disputes, deductions, unapplied cash issues, and high-risk accounts.

  • Drive measurable improvement in DSO, with a goal of returning DSO to below 45 days and maintaining disciplined collection performance.

  • Contact customers regarding overdue invoices, missing documentation, rejected invoices, portal issues, payment status, remittance details, and payment commitments in a professional and solution-focused manner.

  • Escalate high-risk accounts, severely past-due balances, non-responsive customers, recurring disputes, potential credit holds, and write-off concerns to executive leadership timely.

  • Lead weekly collections meetings, prepare aging reports, identify priority accounts, document action items, capture executive comments, and ensure same-week follow-up on assigned directives.

  • Coordinate with Billing and Operations to resolve invoice delays caused by missing purchase orders, incorrect rates, missing backup documentation, proof of delivery, BOLs, tickets, customer portals, or other customer-specific billing requirements.

  • Maintain complete, accurate, and timely collection notes, customer communication history, dispute status, payment promises, follow-up dates, and action items in Lockstep or any future designated system.

Modernization and Process Improvement Responsibilities
  • Lead the modernization of the credit and collections process by evaluating and implementing available technology, automation, reporting dashboards, workflow improvements, customer communication enhancements, and system functionality.
  • Identify opportunities to reduce manual work, improve follow-up consistency, automate repetitive collection activities, improve customer statement processes, enhance portal tracking, and strengthen collection accountability.
  • Use collection data, aging trends, customer payment behavior, dispute root causes, and reporting tools to identify bottlenecks and recommend process improvements.
  • Develop or improve reporting and dashboards that give management visibility into DSO, aging, collection progress, disputed invoices, credit holds, customer risk, payment commitments, and collection team performance.

Reporting Responsibilities
  • Prepare and review weekly aging reports, monthly DSO analysis, collection performance updates, customer risk trends, and other AR-related reports requested by management.
  • Track and analyze collection performance, customer payment behavior, recurring disputes, billing delays, and process gaps.
  • Provide clear status updates to executive leadership regarding major collection issues, high-risk accounts, action plans, and progress toward AR performance goals.
  • Ensure the department maintains professional communication, confidentiality, accurate documentation, and compliance with company policies and internal control expectations.

Job Requirements Include:
  • Bachelor's degree in accounting, Finance, Business Administration, or related field preferred; equivalent combination of education and progressive credit, collections, accounts receivable, or financial operations experience may be considered.
  • Minimum of 5-7 years of credit, collections, accounts receivable, or customer account management experience preferred.
  • Proven track record of improving DSO, reducing aged receivables, strengthening credit controls, resolving collection bottlenecks, and implementing process improvements within the credit and collection's function.
  • Experience managing AR aging, credit holds, customer disputes, payment terms, credit limits, collection escalation, customer account setup, and cash application coordination.
  • Experience identifying and implementing process improvements, automation opportunities, reporting tools, or technology solutions within credit, collections, accounts receivable, or financial operations.
  • Strong Excel, Outlook, reporting, analytical, and written communication skills required.
  • Experience with ERP/ accounting systems; Sage Intacct, Lockstep, customer portals, or transportation/logistics systems preferred.
  • Able to work independently, lead meetings, follow through on action items, meet reporting deadlines, and collaborate across departments.

We offer a competitive benefit program:
  • Weekly Pay
  • Medical Insurance - Two Plan Options
    • Vitality Medical Insurance discount program
  • Dental Plan & Vision Benefits
  • Paid Time Off (PTO)
  • 8 Paid Holidays + 1 Floater Holiday
  • Traditional 401(k) with up to 3.5% match, & a ROTH 401(k) option
    • After 1 year of service
  • Short Term/Long Term disability core benefits + buy up options
  • $25,000 Life insurance core benefit + buy up options
  • Accidental Death & Dismemberment Insurance (AD&D)
  • Critical Illness and Accident Insurance
  • Flexible Spending Account (FSA) & Dependent Care FSA
    • After 1 year of service
  • Tuition Reimbursement program

You can apply directly to our website: www.cbsltrans.com and by sending us your resume at recruiting@cbsltrans.com
Employment is contingent upon successful completion of a background investigation. Pre-employment drug screening required.
No recruiters or agencies without a previously signed contract. No phone calls please.
CBSL Transportation Services Inc. is an Equal Opportunity Employer.
Location:
13434 Bay Park Rd.
Pasadena, TX 77507

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