Conversion Manager Jobs (NOW HIRING)

Responsibilities:

• Lead the strategic transformation of C&W's multifamily data conversion function through the adoption of AI, automation, and scalable operational practices.

• Design, implement, and continuously improve conversion processes that increase efficiency, quality, speed, and client satisfaction.

• Oversee the end-to-end conversion lifecycle for multifamily client onboarding, ensuring successful migration of data from a variety of property management systems and source formats.

• Evaluate and leverage AI-enabled tools, automation technologies, and workflow optimization opportunities to reduce manual effort and improve conversion accuracy and consistency.

• Establish standardized conversion methodologies, quality control frameworks, and governance practices to support scalable growth.

• Manage data extract planning, conversion discovery sessions, source system analysis, data mapping, data validation, and conversion execution activities.

• Partner with Transition, Operations, Technology, Product, and Quality Control teams to ensure timely and accurate onboarding of client portfolios.

• Analyze, standardize, cleanse, and transform data from Yardi, RealPage, Entrata, MRI, and other property management platforms for import into C&W systems.

• Identify conversion risks, data quality concerns, and process improvement opportunities, providing recommendations and mitigation strategies to internal and external stakeholders.

• Oversee quality assurance activities, including reconciliation, validation, exception handling, and post-conversion review processes.

• Develop and maintain expertise in multifamily property management platforms, conversion technologies, reporting tools, and emerging AI capabilities.

• Monitor conversion performance metrics, turnaround times, quality benchmarks, and operational KPIs to drive continuous improvement.

• Collaborate with developers and technical teams to design and enhance conversion tools, automation solutions, integrations, and reporting capabilities.

• Lead large-scale portfolio migrations, acquisitions, platform consolidations, and other strategic conversion initiatives.

• Provide guidance, coaching, and subject matter expertise to conversion team members and business stakeholders.

• Communicate effectively with clients, leadership, and cross-functional teams throughout the conversion process, ensuring transparency and alignment.

• Participate in special projects, system upgrades, and innovation initiatives that support the organization's technology and operational objectives.

Requirements:

• 5+ years of experience in Multifamily data conversion, data migration, implementation, onboarding, or related functions, with increasing levels of responsibility.

• 3+ years of leadership experience managing teams, projects, or operational functions.

• Strong understanding of ETL processes, data mapping, transformation methodologies, data validation, XML, CSV, SQL, and related conversion technologies.

• Demonstrated experience implementing process improvements, automation solutions, AI-enabled tools, or operational transformation initiatives.

• Experience with multifamily property management platforms, including Yardi, RealPage, Entrata, MRI, or similar systems.

• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, Power Query, and data analysis techniques.

• Experience with reporting, business intelligence, data visualization, and operational performance measurement tools.

• Strong analytical, problem-solving, and critical-thinking skills with the ability to identify root causes and develop scalable solutions.

• Proven ability to manage multiple priorities, complex projects, and time-sensitive deliverables in a fast-paced environment.

• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business-focused outcomes.

• Experience developing documentation, standard operating procedures, training materials, and process governance standards.

• Ability to leverage data and metrics to drive decision-making, operational improvements, and resource planning.

• Proven people leadership skills, including coaching, performance management, career development, goal setting, and team engagement.