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Contract Technical Support Engineer Jobs (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · On-site

They are seeking a Technical Support Engineer to provide Level 1 support, diagnosing and resolving issues related to robotic systems while collaborating with various teams to enhance the support ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Blockaid

Technical Support Engineer

Manhattan, NY · On-site

About the Role As Blockaid's Technical Support Engineer (L2) , you will become the deep expert on how our system works end-to-end. You'll own the technical heartbeat of customer support ...

Verkada

Technical Support Engineer

San Mateo, CA

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...

Transact Campus

Technical Support Engineer

Atlanta, GA · On-site

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

NiCE

Technical Support Engineer

Richardson, TX · On-site

The Technical Support Engineer will provide technical assistance, troubleshoot issues, and educate customers on product use, while collaborating with engineering teams to improve product ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

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How much do contract technical support engineer jobs pay per year?

As of Jun 4, 2026, the average yearly pay for contract technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Technical Support Engineer, and why are they important?

To thrive as a Contract Technical Support Engineer, you need a solid background in IT troubleshooting, networking fundamentals, and relevant technical certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems like Zendesk, remote diagnostic tools, and operating systems (Windows, Linux, or macOS) is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining high customer satisfaction, and ensuring smooth technical operations under contractual agreements.

What are the typical collaboration expectations for a Contract Technical Support Engineer within a company's technical team?

As a Contract Technical Support Engineer, you are often expected to collaborate closely with both internal engineering teams and external clients. You'll regularly escalate complex issues to developers, coordinate with product managers for updates, and work with fellow support engineers to share knowledge and resolve cases efficiently. Effective communication and documentation are key, as you're responsible for ensuring that both technical and non-technical stakeholders are kept informed throughout the troubleshooting process. This collaborative environment helps to maintain high service standards and contributes to continuous product improvement.

What are Contract Technical Support Engineers?

Contract Technical Support Engineers are IT professionals hired on a temporary or project basis to assist organizations with technical issues related to software, hardware, or network systems. They troubleshoot problems, provide solutions, and ensure that systems run smoothly, often working remotely or onsite for the duration of a specific contract. Their responsibilities may include responding to customer inquiries, diagnosing technical problems, and collaborating with other IT staff to resolve complex issues. These engineers are typically brought in when companies need specialized expertise or additional support for a limited period.
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What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
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Contract Technical Support Engineer jobs near you

Technical Support Engineer

10Beauty

Burlington, MA • On-site

Full-time

Posted 21 days ago

Job description

Job Summary:
10Beauty is a robotics startup based in Burlington, MA, focused on building the world’s first fully autonomous manicure machine. They are seeking a Technical Support Engineer to provide Level 1 support, diagnosing and resolving issues related to robotic systems while collaborating with various teams to enhance the support experience.
Responsibilities:
• Serve as the first point of contact for technical support issues related to deployed robotic systems
• Diagnose and resolve hardware, software, networking, and connectivity issues remotely
• Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
• Escalate complex technical issues to Level 2 support or engineering teams when necessary
• Document issues, root causes, resolutions, and recurring trends within ticketing systems
• Monitor system health alerts and proactively respond to operational issues
• Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
• Contribute to internal knowledge base documentation and troubleshooting guides
• Help identify patterns in support requests and provide feedback to improve product performance and user experience
• Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)
Qualifications:
Required:
• 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
• Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
• Experience working with ticketing systems and remote support tools
• Comfortable analyzing logs, system behavior, and technical error reports
• Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
• Highly organized with strong attention to detail and follow-through
• Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
• Willingness to work a Wednesday–Sunday schedule on retail hours
Preferred:
• Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
Company:
10Beauty builds a definitive intelligent beauty company with a full manicure machine. Founded in 2018, the company is headquartered in Burlington, USA, with a team of 11-50 employees. The company is currently Early Stage.

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