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Contract Technical Support Engineer Jobs (NOW HIRING)

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Nozomi Networks

Technical Support Engineer

Italy, TX · On-site

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

New

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Options-IT

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

New

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How much do contract technical support engineer jobs pay per year?

As of Jun 25, 2026, the average yearly pay for contract technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the typical collaboration expectations for a Contract Technical Support Engineer within a company's technical team?

As a Contract Technical Support Engineer, you are often expected to collaborate closely with both internal engineering teams and external clients. You'll regularly escalate complex issues to developers, coordinate with product managers for updates, and work with fellow support engineers to share knowledge and resolve cases efficiently. Effective communication and documentation are key, as you're responsible for ensuring that both technical and non-technical stakeholders are kept informed throughout the troubleshooting process. This collaborative environment helps to maintain high service standards and contributes to continuous product improvement.

What are Contract Technical Support Engineers?

Contract Technical Support Engineers are IT professionals hired on a temporary or project basis to assist organizations with technical issues related to software, hardware, or network systems. They troubleshoot problems, provide solutions, and ensure that systems run smoothly, often working remotely or onsite for the duration of a specific contract. Their responsibilities may include responding to customer inquiries, diagnosing technical problems, and collaborating with other IT staff to resolve complex issues. These engineers are typically brought in when companies need specialized expertise or additional support for a limited period.

What are the key skills and qualifications needed to thrive as a Contract Technical Support Engineer, and why are they important?

To thrive as a Contract Technical Support Engineer, you need a solid background in IT troubleshooting, networking fundamentals, and relevant technical certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems like Zendesk, remote diagnostic tools, and operating systems (Windows, Linux, or macOS) is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining high customer satisfaction, and ensuring smooth technical operations under contractual agreements.
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What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
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Contract Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Fortinet

Sunnyvale, CA

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.

You would act as the Technical Support Engineer for Switching and Wireless Team. 

As a Technical Support Engineer, you will:

Provide direct technical web and telephone support to Fortinet customers including:

  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

Job Requirements:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:

Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. 

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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