ZipRecruiter

Log In

1

Contract Technical Support Engineer Jobs (NOW HIRING)

VIVOTEK

Technical Support Engineer

San Jose, CA · On-site

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Illumia, LLC

Technical Support Engineer

Scottsdale, AZ · On-site

This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences./ppThe Technical Support Engineer serves as the frontline technical ...

Illumia, LLC

Technical Support Engineer

Atlanta, GA · On-site

Technical Support Engineer Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

gleason

Technical Support Engineer

Dayton, OH · On-site

Provide quotes for all billable parts, services, customer training, service contracts. * Provide technical materials and training to service engineers to enable them to provide effective support.

Gleason

Technical Support Engineer

Dayton, OH · On-site

Provide quotes for all billable parts, services, customer training, service contracts. * Provide technical materials and training to service engineers to enable them to provide effective support.

gleason

Technical Support Engineer

Dayton, OH · On-site

Provide quotes for all billable parts, services, customer training, service contracts. * Provide technical materials and training to service engineers to enable them to provide effective support.

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

WAZER Inc

Technical Support engineer

Yonkers, NY · On-site

$50K - $60K/yr

Technical Support Engineer WAZER is the creator of the world's first desktop waterjet cutter. We've brought industrial-grade precision to the workshops of designers, engineers, and makers everywhere.

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

next page

Showing results 1-20

People also search for

All JobsContract Technical Support Engineer Jobs

Contract Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do contract technical support engineer jobs pay per year?

As of Jun 4, 2026, the average yearly pay for contract technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Contract Technical Support Engineer, and why are they important?

To thrive as a Contract Technical Support Engineer, you need a solid background in IT troubleshooting, networking fundamentals, and relevant technical certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems like Zendesk, remote diagnostic tools, and operating systems (Windows, Linux, or macOS) is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining high customer satisfaction, and ensuring smooth technical operations under contractual agreements.

What are the typical collaboration expectations for a Contract Technical Support Engineer within a company's technical team?

As a Contract Technical Support Engineer, you are often expected to collaborate closely with both internal engineering teams and external clients. You'll regularly escalate complex issues to developers, coordinate with product managers for updates, and work with fellow support engineers to share knowledge and resolve cases efficiently. Effective communication and documentation are key, as you're responsible for ensuring that both technical and non-technical stakeholders are kept informed throughout the troubleshooting process. This collaborative environment helps to maintain high service standards and contributes to continuous product improvement.

What are Contract Technical Support Engineers?

Contract Technical Support Engineers are IT professionals hired on a temporary or project basis to assist organizations with technical issues related to software, hardware, or network systems. They troubleshoot problems, provide solutions, and ensure that systems run smoothly, often working remotely or onsite for the duration of a specific contract. Their responsibilities may include responding to customer inquiries, diagnosing technical problems, and collaborating with other IT staff to resolve complex issues. These engineers are typically brought in when companies need specialized expertise or additional support for a limited period.
What cities are hiring for Contract Technical Support Engineer jobs? Cities with the most Contract Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Contract Technical Support Engineer jobs? States with the most job openings for Contract Technical Support Engineer jobs include:
Contract Technical Support Engineer jobs near you

Technical Support Engineer

VIVOTEK

San Jose, CA • On-site

Other

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

VIVOTEK USA Inc. (TAIEX: 3454), founded in Taiwan in 2000, is a global, technology-driven IP surveillance solutions provider that aims to provide the most trusted intelligent surveillance solutions to society. Due to the company’s expansive technological capabilities in image, audio and AI, system integrators count on VIVOTEK to address end users’ needs for intelligent security, control, and management solutions. The company specializes in IP cameras, video management software, and edge AI video analytics. VIVOTEK has formed strategic alliances worldwide and works with over 180 authorized distributors across more than one hundred countries, with regional offices in U.S., Netherlands, India, Mexico, and Japan. In 2017, the company joined Delta Group, a global leader in power and thermal management solutions, to serve as the security and intelligence core for the Delta Building Automation Business.

Job Title: Technical Support Engineer

Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business grow. Providing customers with good services is the core philosophy and within our gene. The individual will support the team with the customer’s technical issues via phone call, e-mail, remote session or on-site support. Technical Support Engineer is responsible for handling advanced technical issues, or cases in critical situations. They may take over cases from junior support engineer.

Responsibilities:

  • Responsible for handling advanced technical issues including but not limited in hardware, software and cloud.
  • Assist junior support engineer to troubleshooting
  • Understanding how customers are using our product, what is their system architecture and propose solutions to optimize customer’s system.
  • Creating/maintaining knowledge base/how to article/instruction for the product, to provide better customer to the customer.
  • Take customer satisfaction as a priority, support TSE team leader review and improve support processes to enhance efficiency and effectiveness.
  • Other duties as assigned.

Qualifications:

  • 5+ years of experience in CCTV/video security equipment industry
  • Bachelor’s degree in computer programming, audio/visual or related field.
  • Excellent technical experience of higher-end CCTV, Access Control systems, VSaaS, VMS and other security equipment
  • Excellent customer-centric mindset with problem-solving abilities.
  • With accountability, follow up items until it is complete.
  • With accountability, follow up items until it is complete.
  • Position requires to be onsite.
  • Additional duties relating to the job may be added at the Manager’s discretionary.

Benefits:

  • Competitive salary with commission-based incentives.
  • Comprehensive training and ongoing professional development opportunities.
  • Health insurance, retirement plans, and other benefits.
  • Opportunities for career advancement and growth within the company.
  • Positive and collaborative work environment with a supportive team culture.

If you are passionate about being technical and enjoy building relations with customers, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your resume outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!

Apply