ZipRecruiter

Log In

1

Contract Technical Support Engineer Jobs (NOW HIRING)

Nozomi Networks

Technical Support Engineer

Italy, TX · On-site

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...

New

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

New

next page

Showing results 1-20

All JobsContract Technical Support Engineer Jobs

Contract Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do contract technical support engineer jobs pay per year?

As of Jun 25, 2026, the average yearly pay for contract technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the typical collaboration expectations for a Contract Technical Support Engineer within a company's technical team?

As a Contract Technical Support Engineer, you are often expected to collaborate closely with both internal engineering teams and external clients. You'll regularly escalate complex issues to developers, coordinate with product managers for updates, and work with fellow support engineers to share knowledge and resolve cases efficiently. Effective communication and documentation are key, as you're responsible for ensuring that both technical and non-technical stakeholders are kept informed throughout the troubleshooting process. This collaborative environment helps to maintain high service standards and contributes to continuous product improvement.

What are Contract Technical Support Engineers?

Contract Technical Support Engineers are IT professionals hired on a temporary or project basis to assist organizations with technical issues related to software, hardware, or network systems. They troubleshoot problems, provide solutions, and ensure that systems run smoothly, often working remotely or onsite for the duration of a specific contract. Their responsibilities may include responding to customer inquiries, diagnosing technical problems, and collaborating with other IT staff to resolve complex issues. These engineers are typically brought in when companies need specialized expertise or additional support for a limited period.

What are the key skills and qualifications needed to thrive as a Contract Technical Support Engineer, and why are they important?

To thrive as a Contract Technical Support Engineer, you need a solid background in IT troubleshooting, networking fundamentals, and relevant technical certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems like Zendesk, remote diagnostic tools, and operating systems (Windows, Linux, or macOS) is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining high customer satisfaction, and ensuring smooth technical operations under contractual agreements.
What cities are hiring for Contract Technical Support Engineer jobs? Cities with the most Contract Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Contract Technical Support Engineer jobs? States with the most job openings for Contract Technical Support Engineer jobs include:
Contract Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Nozomi Networks

Italy, TX • On-site

Other

Posted 2 days ago

Job description

As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring about improvements in processes with autonomy.

You could be the next "Nozomier"! If this sounds like you, read on.

In this role you will:

  • Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
  • Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues.
  • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
  • Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
  • Develop and maintain core competency on Nozomi Networks entire product line and technologies.
  • Create knowledge base content where none exists while updating existing to correctly position solutions.
  • Understanding of critical account infrastructure and technical environments.
  • Provide white-glove treatment for critical accounts.
  • Replicate and reproduce customer issues in the lab prior to escalating issue internally.

To be successful in this opportunity, you will have:

  • Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer.
  • Experience in network security in a support, design, consultancy or operations role.
  • Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations.
  • Knowledge of common networking, security protocols and applications.
  • Detailed technical experience in installations, configuration and operation of security appliances in large complex environments.
  • Strong knowledge of information security principles.
  • Excellent troubleshooting skills.
  • Strong communication (written/verbal) and presentation skills.
  • Solid working proficiency in both written and spoken English.
  • Ability to operate in settings with strong confidentiality and data privacy protocols.
  • Comfortable using FreeBSD.
  • Knowledge of PostgreSQL. 
  • Bachelor's Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience.
  • Experience in the field of ICS (Industrial Control Systems) security projects.

Apply