Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
New
Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
New
Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
New
Chicago, IL · On-site
Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
New
Chicago, IL · On-site
Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
New
Chicago, IL · On-site
Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...
Chicago, IL · On-site
Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...
Burr Ridge, IL · On-site
$90K - $132K/yr
Linde Inc. Technical Support Engineer Tonawanda, NY, or Burr Ridge, IL, United States req31094 What you will enjoy doing* * You will troubleshoot plant operational issues and deliver timely ...
Burr Ridge, IL · On-site
$90K - $132K/yr
Linde Inc. Technical Support Engineer Tonawanda, NY, or Burr Ridge, IL, United States req31094 What you will enjoy doing* * You will troubleshoot plant operational issues and deliver timely ...
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
Chicago, IL · On-site
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
Chicago, IL · On-site
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...
You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...
You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...
You will support the safe, efficient startup of new production facilities and ensure operational readiness * You will develop and deliver technical training to operations personnel to strengthen ...
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Quick apply
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Chicago, IL · On-site +1
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
Chicago, IL · On-site +1
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Chicago, IL · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Chicago, IL · On-site +1
$90K - $110K/yr
THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...
Chicago, IL · On-site +1
About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...
Chicago, IL · On-site +1
About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...
Chicago, IL · Hybrid
$60K - $90K/yr
As a Technical Support Engineer(Integrations), you will unblock customers facing technical obstacles across FloQast's Accounting Transformation Platform and expansive ecosystem of integrations.
Chicago, IL · Hybrid
$60K - $90K/yr
As a Technical Support Engineer(Integrations), you will unblock customers facing technical obstacles across FloQast's Accounting Transformation Platform and expansive ecosystem of integrations.
About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...
About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...
The Technical Customer Support Lead serves as the primary point of contact for customers requiring ... Working closely with the Service Manager, Field Service Engineers, Products, Parts, and Sales, this ...
The Technical Customer Support Lead serves as the primary point of contact for customers requiring ... Working closely with the Service Manager, Field Service Engineers, Products, Parts, and Sales, this ...
Sr. Technical Support Engineer- L4 (IBM i) Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood ...
Sr. Technical Support Engineer- L4 (IBM i) Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood ...
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
Quick apply
About the Job Join us as a Senior Technical Support Engineer and help drive the resilience, scale, and efficiency of our global value transfer infrastructure. This role is perfect for a highly ...
Elk Grove Village, IL · On-site
$28.85 - $33.66/hr
Opportunity: We're searching for today's best Injection Molding Service Engineer to join our company as a Field Technical Support Engineer. Our business is expanding in the value-added plastic market ...
Elk Grove Village, IL · On-site
$28.85 - $33.66/hr
Opportunity: We're searching for today's best Injection Molding Service Engineer to join our company as a Field Technical Support Engineer. Our business is expanding in the value-added plastic market ...
$37K - $44.4K
4% of jobs
$44.4K - $51.7K
12% of jobs
$57.2K is the 25th percentile. Wages below this are outliers.
$51.7K - $59.1K
12% of jobs
$59.1K - $66.4K
13% of jobs
The median wage is $72.1K / yr.
$66.4K - $73.8K
12% of jobs
$73.8K - $81.1K
9% of jobs
$81.1K - $88.5K
8% of jobs
$93.8K is the 75th percentile. Wages above this are outliers.
$88.5K - $95.8K
9% of jobs
$95.8K - $103.2K
9% of jobs
$103.2K - $110.6K
4% of jobs
$110.6K - $117.9K
10% of jobs
$37K
$78K
$117.9K
Full-time
Medical, Retirement, PTO
Posted 3 days ago
New
8.1
Based on 47 frontline employees who took The Breakroom Quiz
156th of 616 rated colleges and universities
Department
Globus Support & QA
About the Department
Job Summary
Responsibilities
Provide Level-2 user support for installing, configuring, using, and troubleshooting Globus software and services.
Conduct in depth analyses of technical information in order to diagnose and resolve complex technical issues.
Proactively gather and coordinate information across software engineers in the service of resolving complex Level-2 customer issues.
Appropriately escalate issues to Tier 3 engineering with full diagnostic context.
Write and communicate clear, reproducible bug reports.
Develop policies and procedures for using internal ticketing systems for effective issue management, communication, and resolution and ensure these policies and processes are followed across teams.
Author and maintain public-facing user documentation (e.g. user guides, FAQs, troubleshooting pages).
Collaborate with engineering teams to develop software release testing policies and procedures.
Test Globus product releases before release to end-users.
Act as a technical consultant and resource for other team members and users of the Globus software.
Guides a variety of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures. Uses fundamental knowledge of University software systems to recommend system modifications to reduce user problems.
Uses in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses and contribute to the resolution of complex problems.
Perform other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
---
Preferred Qualifications
Experience:
Strong experience diagnosing complex, multi-system issues (network, AuthN/Z, storage, and application layers).
Demonstrated strong experience in Linux/Unix system administration.
Experience troubleshooting applications on user workstations for Mac, Windows and Linux.
Proficiency with networking fundamentals and configuration: firewalls, TCP/IP, DNS, port configuration.
Experience in administration of high performance storage and/or high performance computing environments.
Experience in administration of Google, AWS, and/or Microsoft cloud storage products.
Proficiency in deploying and using AWS infrastructure (e.g. IAM, S3, EC2).
Understanding of federated identity and authentication (InCommon, SAML, OAuth2/OIDC).
Knowledge of scientific research workflows and/or large-scale research data management.
Experience with troubleshooting Apache virtual host configurations.
Ability to read and write basic Python applications that use REST APIs
Experience writing end user documentation, troubleshooting guides, FAQs.
Experience working in a university research computing center or national lab setting.
Experience providing technical support to external users, such as researchers, and research IT staff.
Preferred Competencies
Commitment to excellent customer service, including tact, discretion, and proper judgment as necessary.
Patience and empathy for users with varying technical backgrounds.
Strong analytical and problem solving skills.
Excellent organizational skills and constant attention to detail.
Ability to work independently with little supervision.
Ability to prioritize, triage, and manage competing priorities.
Excellent ability to communicate verbally and in writing with non-technical researchers as well as with campus IT staff and engineers.
Ability to work effectively in a collaborative team environment, including respectful and professional communication and behavior.
Receptive to feedback, willing to learn and embrace continuous improvement.
Ability to maintain a high level of professionalism and integrity at all times.
Ability to discreetly and appropriately manage sensitive and confidential data.
Ability to bridge the gap between researchers and sophisticated research data cyber infrastructure.
Working Conditions
This job requires occasional evening, weekend, and holiday hours.
Position available for remote work with attendance of very occasional in-person meetings required.
Application Documents
Resume (required)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at:http://securityreport.uchicago.edu.Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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10,000+ Employees
Chicago, IL, US
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