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Contract Technical Support Engineer Jobs in Burr Ridge, IL

Compunnel

Technical Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

The Production Support Engineer will provide day-to-day production support, troubleshoot issues ... and technical analysis. • Provide day-to-day production support for a wealth management ...

Simplex

Contract IT Support Engineer

Hoffman Estates, IL

$40 - $45/hr

This is a contract with the potential of a permanent position based in Hoffman Estates, IL. We are ... This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools ...

Brainlab

National Technical Support

Chicago, IL

$38K - $48K/yr

S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information ... technical documentation. * 1 years experience with test equipment and hand tools including ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

S. in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or Information ... technical documentation. * 1 years experience with test equipment and hand tools including ...

TekWissen LLC

Java Support Engineer

Chicago, IL · On-site

Contract Work Type: Onsite Summary: * We are seeking a highly skilled Java Support Engineer with 8+ ... Liaise with stakeholders (technical and business) for problem resolution. * Communicate issue ...

Braze

Technical Support Specialist

Chicago, IL · Hybrid

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Engineering, and other cross-functional teams to deliver seamless customer experiences.

Braze

Technical Support Specialist

Chicago, IL · On-site

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Engineering, and other cross-functional teams to deliver seamless customer experiences.

Fin

Technical Support Specialist

Chicago, IL · On-site

Our next Technical Support Specialist will be someone who thrives in autonomy, is deeply curious ... A basic understanding of APIs and webhooks, navigating developer documentation to know what is and ...

DURAVANT LLC

Technical Support Specialist 1

Wood Dale, IL · On-site

$36.05 - $54.25/hr

Coordinates response to customer issues by gathering input from internal experts in service and engineering * Create, manage and close technical support cases in the case management system * Willing ...

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All JobsContract Technical Support Engineer JobsContract Technical Support Engineer Jobs in Burr Ridge, IL

Contract Technical Support Engineer information

See Burr Ridge, IL salary details

$37K

$78K

$117.9K

How much do contract technical support engineer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for contract technical support engineer in Burr Ridge, IL is $77,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What are the typical collaboration expectations for a contract technical support engineer within a company's technical team?

As a Contract Technical Support Engineer, you are often expected to collaborate closely with both internal engineering teams and external clients. You'll regularly escalate complex issues to developers, coordinate with product managers for updates, and work with fellow support engineers to share knowledge and resolve cases efficiently. Effective communication and documentation are key, as you're responsible for ensuring that both technical and non-technical stakeholders are kept informed throughout the troubleshooting process. This collaborative environment helps to maintain high service standards and contributes to continuous product improvement.

What is a contract technical support engineer?

Contract Technical Support Engineers are IT professionals hired on a temporary or project basis to assist organizations with technical issues related to software, hardware, or network systems. They troubleshoot problems, provide solutions, and ensure that systems run smoothly, often working remotely or onsite for the duration of a specific contract. Their responsibilities may include responding to customer inquiries, diagnosing technical problems, and collaborating with other IT staff to resolve complex issues. These engineers are typically brought in when companies need specialized expertise or additional support for a limited period.

What skills and qualifications are needed to thrive as a contract technical support engineer?

To thrive as a Contract Technical Support Engineer, you need a solid background in IT troubleshooting, networking fundamentals, and relevant technical certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems like Zendesk, remote diagnostic tools, and operating systems (Windows, Linux, or macOS) is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining high customer satisfaction, and ensuring smooth technical operations under contractual agreements.
What cities near Burr Ridge, IL are hiring for Contract Technical Support Engineer jobs? Cities near Burr Ridge, IL with the most Contract Technical Support Engineer job openings:
Contract Technical Support Engineer jobs near you

Contract IT Support Engineer

Simplex

Hoffman Estates, IL • On-site

Other

Posted 29 days ago

Job description

This is a contract with the potential of a permanent position based in Hoffman Estates, IL. We are unable to consider C2C or H1B. 

This role blends hands-on technical support and some systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments.

While experience with Lab Information Systems SW experience (Specifically Orchard / Clinisys software and associated Lab Equipment) would be an immediate "knock-in" for us, it is not required. What is required is a polished, service-minded IT Support Engineer to support our Hoffman Estates team.

You'll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you'll be the local face of IT-proactive, calm under pressure, and committed to operational excellence. 

They a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. 

What You'll Do 

  • Administer and support Google Workspace, Zoom, Slack, Orchard Software and other core SaaS tools, including user provisioning and access management. 
  • Deliver in-person support at our Hoffman Estates office, resolving hardware, software, and connectivity issues with professionalism and empathy. 
  • Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive. 
  • Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms. 
  • Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications. 
  • Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation. 
  • Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email-prioritizing clarity, speed, and accountability. 
  • Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience. 
  • Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. 

What We're Looking For 

  • 2-3 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment. 
  • Experience with Orchard Lab Information Systems Software and Associated Lab Equipment is preferred but not required. 
  • Strong knowledge of macOS and Apple hardware troubleshooting. 
  • Experience with Google Workspace, Zoom, and cloud-based collaboration tools. 
  • Hands-on experience supporting AV equipment and Zoom Room configurations. 
  • Familiarity with Jamf or other Apple device management tools. 
  • Impeccable customer service and communication skills-especially when working with senior leaders. 
  • Strong organizational and prioritization abilities; able to work independently with minimal supervision. 
  • Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). 

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