Technical Support Engineer
Chicago, IL · On-site
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...
Technical Support Engineer
Chicago, IL · On-site
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...
Technical Support Engineer
Chicago, IL · On-site
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...
Technical Support Engineer
Chicago, IL · On-site
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...
Technical Support Engineer
Chicago, IL · On-site
$100 - $125/hr
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...
Technical Support Engineer
Chicago, IL · On-site
$100 - $125/hr
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...
Technical Support Engineer
Chicago, IL · On-site
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...
Technical Support Engineer
Chicago, IL · On-site
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...
Technical Support Engineer
Chicago, IL · On-site
$80 - $100/hr
Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.* 2+ years of experience in technical support, software engineering, or related customer ...
Technical Support Engineer
Chicago, IL · On-site
$80 - $100/hr
Bachelor's degree in Computer Science, Engineering, or related technical discipline, or equivalent experience.* 2+ years of experience in technical support, software engineering, or related customer ...
Technical Support Engineer
Chicago, IL · On-site
Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
Technical Support Engineer
Chicago, IL · On-site
Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
Technical Support Engineer
Chicago, IL · On-site
Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
Technical Support Engineer
Chicago, IL · On-site
Job Summary We are looking for a skilled Technical Support Engineer who can effectively resolve multiple concurrent support requests and is adept both at independent and at collaborative problem ...
Technical Support Engineer
Chicago, IL · On-site
$80 - $100/hr
The Technical Support Engineer team is looking for an individual with engineering and/or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
Technical Support Engineer
Chicago, IL · On-site
$80 - $100/hr
The Technical Support Engineer team is looking for an individual with engineering and/or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
Technical Support Engineer
Chicago, IL · On-site
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
Technical Support Engineer
Chicago, IL · On-site
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
Technical Support Engineer
Chicago, IL · On-site
$60 - $80/hr
Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...
Technical Support Engineer
Chicago, IL · On-site
$60 - $80/hr
Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...
(Eplan) Technical Support Engineer
Schaumburg, IL · On-site
$80 - $100/hr
The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd ...
(Eplan) Technical Support Engineer
Schaumburg, IL · On-site
$80 - $100/hr
The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd ...
Sr. Technical Support Engineer
Peoria, IL · On-site
Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois ... contract management and availability guarantees that can be mitigated based on the speed to ...
Sr. Technical Support Engineer
Peoria, IL · On-site
Sr. Technical Support Engineer Posting Start Date: 8/5/26 Job Location (Short): Peoria, Illinois ... contract management and availability guarantees that can be mitigated based on the speed to ...
Technical Support Engineer (AMER)
Chicago, IL · On-site
$100 - $125/hr
About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...
Technical Support Engineer (AMER)
Chicago, IL · On-site
$100 - $125/hr
About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Quick apply
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Chicago, IL · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Contract Technical Support Engineer information
What is a contract technical support engineer?
Contract Technical Support Engineers are IT professionals hired on a temporary or project basis to assist organizations with technical issues related to software, hardware, or network systems. They troubleshoot problems, provide solutions, and ensure that systems run smoothly, often working remotely or onsite for the duration of a specific contract. Their responsibilities may include responding to customer inquiries, diagnosing technical problems, and collaborating with other IT staff to resolve complex issues. These engineers are typically brought in when companies need specialized expertise or additional support for a limited period.
What skills and qualifications are needed to thrive as a contract technical support engineer?
To thrive as a Contract Technical Support Engineer, you need a solid background in IT troubleshooting, networking fundamentals, and relevant technical certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with ticketing systems like Zendesk, remote diagnostic tools, and operating systems (Windows, Linux, or macOS) is typically required. Excellent communication, problem-solving abilities, and customer service orientation are standout soft skills in this role. These skills and qualities are crucial for efficiently resolving client issues, maintaining high customer satisfaction, and ensuring smooth technical operations under contractual agreements.
What are the typical collaboration expectations for a contract technical support engineer within a company's technical team?
As a Contract Technical Support Engineer, you are often expected to collaborate closely with both internal engineering teams and external clients. You'll regularly escalate complex issues to developers, coordinate with product managers for updates, and work with fellow support engineers to share knowledge and resolve cases efficiently. Effective communication and documentation are key, as you're responsible for ensuring that both technical and non-technical stakeholders are kept informed throughout the troubleshooting process. This collaborative environment helps to maintain high service standards and contributes to continuous product improvement.
What are the most commonly searched types of Technical Support Engineer jobs in Illinois?
The most popular types of Technical Support Engineer jobs in Illinois are:
What cities in Illinois are hiring for Contract Technical Support Engineer jobs?
Cities in Illinois with the most Contract Technical Support Engineer job openings:
Technical Support Engineer
Chicago, IL • On-site
Itron, Inc. •
Utilities • 5 - 10K employees5,001 - 10,000 employees
Full-time
Medical, Retirement, PTO
Posted 19 days ago
Key responsibilities
Lead, coach, and develop a team of Technical Support Engineers to ensure high performance and collaboration.
Serve as the primary escalation point for complex technical issues involving SaaS applications, mobile platforms, hardware, networking, APIs, and data management.
Oversee ticket management activities, ensuring accurate prioritization, documentation, escalation, and timely resolution of customer issues.
Itron rating
7.0
Based on 19 frontline employees who took The Breakroom Quiz
114th of 161 rated electronics manufacturers
Job description
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise with people leadership, serving as a senior escalation resource while driving service excellence, team development, and cross-functional collaboration across Support, Product, Engineering, and Customer Success.
The ideal candidate is a customer-focused leader who excels at solving complex technical challenges, mentoring team members, and fostering a collaborative, inclusive culture. They are accountable for operational results, agile in responding to customer and business needs, and committed to continuously improving support processes and the overall customer experience.
Duties & Responsibilities
Required Skills & Experience
Preferred Skills & Experience
Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-BJ1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise with people leadership, serving as a senior escalation resource while driving service excellence, team development, and cross-functional collaboration across Support, Product, Engineering, and Customer Success.
The ideal candidate is a customer-focused leader who excels at solving complex technical challenges, mentoring team members, and fostering a collaborative, inclusive culture. They are accountable for operational results, agile in responding to customer and business needs, and committed to continuously improving support processes and the overall customer experience.
Duties & Responsibilities
- Lead, coach, and develop a team of Technical Support Engineers, fostering a collaborative, inclusive, and high-performing work environment.
- Serve as the primary escalation point for complex technical issues involving SaaS applications, mobile platforms (iOS and Android), hardware, networking, APIs, and data management.
- Provide real-time customer support through phone, email, and other communication channels while ensuring adherence to established Service Level Agreements (SLAs).
- Champion a customer-centric approach by resolving issues efficiently, proactively identifying customer needs, and building trusted relationships with utility clients.
- Guide team members through advanced troubleshooting techniques and support skills development through mentoring, coaching, and knowledge sharing.
- Oversee ticket management activities, ensuring accurate prioritization, documentation, escalation, and timely resolution of customer issues.
- Analyze application logs, JavaScript console outputs, system diagnostics, and troubleshooting data to identify root causes and coordinate escalations when necessary.
- Partner with Product, Engineering, Customer Success, and other stakeholders to investigate defects, validate fixes, and communicate customer feedback.
- Drive continuous process improvement initiatives by identifying trends, recommending solutions, and implementing best practices that reduce recurring incidents.
- Ensure the creation, maintenance, and enhancement of knowledge base articles, troubleshooting guides, FAQs, and operational runbooks.
- Support onboarding and training programs for new team members, creating opportunities for professional growth and career development.
- Monitor team performance metrics, workflow efficiency, and customer satisfaction indicators to support operational excellence.
- Promote accountability, transparency, and effective communication across the support organization.
- Stay informed about industry trends, utility workflows, product enhancements, and emerging technologies to help drive innovation within the support function.
- Contribute to strategic planning and operational initiatives that support organizational growth and customer success.
Required Skills & Experience
- Bachelor's degree in Information Technology, Computer Science, Engineering, a related field, or equivalent professional experience.
- 5+ years of experience in Technical Support, Technical Support Engineering, Customer Support Engineering, or a similar role supporting SaaS platforms.
- Fluent in English and Spanish.
- 1+ years of experience leading, mentoring, coaching, or coordinating technical support teams.
- Strong technical expertise supporting application software, hardware, networking, APIs, mobile operating systems, and customer-facing technology solutions.
- Experience troubleshooting iOS and Android mobile applications, device configurations, Mobile Device Management (MDM) tools, and end-user data issues.
- Proficiency working with APIs and API testing tools such as Postman.
- Experience reviewing logs, system diagnostics, browser developer tools, and other technical troubleshooting resources.
- Working knowledge of database concepts and the ability to utilize SQL queries for troubleshooting purposes.
- Experience with customer support platforms and ticketing systems such as Zendesk, Jira, or similar tools.
- Demonstrated ability to manage complex customer situations, facilitate issue resolution, and de-escalate challenging interactions.
- Strong analytical, problem-solving, and decision-making skills with a focus on identifying root causes and implementing sustainable solutions.
- Excellent written, verbal, and interpersonal communication skills with the ability to translate technical concepts for both technical and non-technical audiences.
- Ability to prioritize competing demands and thrive in a fast-paced, high-volume support environment.
- Strong organizational skills, attention to detail, and commitment to delivering high-quality outcomes.
- Proven ability to work independently while effectively collaborating across teams and departments.
Preferred Skills & Experience
- Experience supporting customers within the gas, electric utility, energy, or infrastructure industries.
- Familiarity with GIS, mapping technologies, spatial data systems, and field workforce solutions.
- Previous experience leading support operations in a SaaS environment serving enterprise customers.
- Experience developing onboarding programs, training materials, or technical enablement initiatives.
- Knowledge of support operations metrics, SLA management, workforce planning, and service improvement methodologies.
- Demonstrated success identifying support trends and driving product, process, or workflow improvements.
- Experience collaborating with Product and Engineering teams in agile development environments.
- Technical certifications related to customer support, IT service management, cloud technologies, mobile device administration, or networking.
- Experience supporting geographically distributed teams and customers across multiple regions.
Physical Demands: This is a typical office job, with no special physical requirements or unusual work environment.
Benefits Info:
This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!
#LI-BJ1
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
About Itron
Sourced by ZipRecruiter
Industry
Utilities
Company size
5,001 - 10,000 Employees
Headquarters location
Liberty Lake, WA, US
Year founded
1977