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Contract Remote Technical Account Manager Jobs (NOW HIRING)

BioCatch

Technical Account Manager

New York, NY · On-site +1

Remote (North America) | Travel: Up to 10% About the Role We are seeking a highly skilled Technical Account Manager (TAM) to join our North America team. In this pivotal role, you will be the primary ...

DocuSign

Sr. Technical Account Manager (TAM)

WA · Remote

Travel as necessary to deepen client relationships (approx 20%) Job Designation Remote: Employee is ... Subject Matter Expert (SME) status in Contract Lifecycle Management (CLM) platforms * Deep ...

DocuSign

Sr. Technical Account Manager (TAM)

Travel as necessary to deepen client relationships (approx 20%) Job Designation Remote: Employee is ... Subject Matter Expert (SME) status in Contract Lifecycle Management (CLM) platforms * Deep ...

Renesas Electronics

Technical Account Manager

Frisco, TX · On-site +1

$109K - $130K/yr

As a Technical Account Manager , you'll be the trusted advisor for a portfolio of Altium ... Our people-first culture and global support system, including the remote work option and Employee ...

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

Technical Account Manager If you're the kind of person who enjoys being the bridge between ... This is a new remote role on a small, experienced team where you'll have real autonomy, direct ...

Smile Digital Health

Technical Account Manager

OR · Remote

Previous experience in resource management, financial oversight, and contract/SOW creation ... Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

Technical Account Manager If you're the kind of person who enjoys being the bridge between ... This is a new remote role on a small, experienced team where you'll have real autonomy, direct ...

TimeDoc Health

Technical Account Manager

Technical Account Manager Role Summary The Technical Account Manager will serve as a primary technical liaison between our healthcare clients and internal teams, ensuring successful adoption and ...

New

Smile Digital Health

Technical Account Manager

Previous experience in resource management, financial oversight, and contract/SOW creation ... Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days

Tixr

Technical Account Manager

$75K - $85K/yr

The Opportunity As a Technical Account Manager (TAM) , you act as a trusted technical advisor to ... Work-Life This role is 100% remote with an optional work environment at our Santa Monica office ...

Adelaide Metrics, Inc.

Technical Account Manager

$80K - $100K/yr

We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible ... Work alongside Technical Account Managers to develop scalable campaign execution and measurement ...

Secur-Serv

Technical Account Manager

Fort Worth, TX · Remote

This is a remote, work-from-home position covering a specific territory, and we are searching for a ... POSITION SUMMARY The Technical Account Manager will serve as a strategic and technical advisor to ...

Roku

Technical Account Manager

Santa Monica, CA · Remote

$130K - $160K/yr

About the Team We are Roku's Technical Account Management team for advertising publisher partnerships, owning integration health end-to-end-from onboarding through mature operations-to deliver ...

AvePoint

Technical Account Manager- Google

Richmond, VA · On-site +1

$75K - $100K/yr

The Technical Account Manager (TAM) serves as the key technical point of contact for AvePoint ... Performing remote or onsite platform integration engagements for existing clients * Delivering ...

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Contract Remote Technical Account Manager information

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How much do contract remote technical account manager jobs pay per year?

As of Jun 29, 2026, the average yearly pay for contract remote technical account manager in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What is a Contract Remote Technical Account Manager?

A Contract Remote Technical Account Manager is a professional who oversees and manages the technical aspects of client accounts for a company, typically on a contract basis and working remotely. Their main responsibilities include serving as the main technical point of contact, understanding client needs, resolving technical issues, and ensuring customer satisfaction. They act as a bridge between the client and the company’s technical teams, often helping to implement solutions, provide technical guidance, and support ongoing projects. This role requires strong communication skills, technical expertise, and the ability to work independently from a remote location.

What is the difference between Contract Remote Technical Account Manager vs Contract Remote Customer Success Manager?

AspectContract Remote Technical Account ManagerContract Remote Customer Success Manager
CredentialsTechnical certifications, industry-specific knowledgeCustomer service, communication skills
Work EnvironmentTechnical support, client consultationsClient onboarding, relationship management
Industry UsageTechnology, SaaS, IT servicesSoftware, SaaS, subscription services
Search IntentTechnical support, account managementCustomer retention, satisfaction

The Contract Remote Technical Account Manager focuses on technical support and account management within tech industries, requiring technical certifications. In contrast, the Contract Remote Customer Success Manager emphasizes client relationships and satisfaction, often with a focus on onboarding and retention. Both roles are remote, client-facing, and vital for customer success but differ in technical depth and focus areas.

What are the key skills and qualifications needed to thrive as a Contract Remote Technical Account Manager, and why are they important?

To thrive as a Contract Remote Technical Account Manager, you need strong technical expertise, account management experience, and a relevant degree in IT or business. Familiarity with CRM software, cloud platforms, ticketing systems, and certifications like ITIL or AWS are commonly required. Outstanding communication, problem-solving, and organizational skills set top performers apart, especially in remote environments. These skills ensure you can deliver technical solutions, build strong client relationships, and drive customer satisfaction from a distance.

What are some common challenges faced by Contract Remote Technical Account Managers, and how can they be addressed?

Contract Remote Technical Account Managers often navigate challenges such as aligning client expectations with deliverable timelines, staying updated on rapidly changing technologies, and maintaining strong communication across distributed teams. To address these, it's important to set clear communication protocols, utilize robust project management tools, and schedule regular check-ins with both clients and internal teams. Building strong relationships and proactively identifying potential issues can help ensure smoother project execution and client satisfaction.
More about Contract Remote Technical Account Manager jobs
What cities are hiring for Contract Remote Technical Account Manager jobs? Cities with the most Contract Remote Technical Account Manager job openings:
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Contract Remote Technical Account Manager jobs near you
Infographic showing various Contract Remote Technical Account Manager job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 80% Full Time, 8% Part Time, 2% Temporary, and 8% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $86,425 per year, or $41.6 per hour.

Technical Account Manager

BioCatch

New York, NY • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

Key responsibilities

  • Serve as the primary technical point of contact and advisor for assigned enterprise customers, guiding them on platform performance, architecture, and best practices.

  • Own the end-to-end resolution of complex technical escalations and high-impact incidents, including coordinating communication and driving root-cause analysis.

  • Conduct regular technical and operational business reviews to demonstrate platform value, identify optimization opportunities, and ensure adherence to SLAs and operational standards.

Job description

Description
Company Overview
BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user's physical and cognitive digital behavior to protect individuals online. BioCatch's mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 34 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch's Client Innovation Board, an industry led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow's problems. For more information, please visit www.biocatch.com.
Position: Technical Account Manager (TAM) - Fraud & Behavioral Biometrics (NAM)
Location: Remote (North America) | Travel: Up to 10%
About the Role
We are seeking a highly skilled Technical Account Manager (TAM) to join our North America team. In this pivotal role, you will be the primary technical partner for our top-tier enterprise customers, ensuring they maximize the value of our behavioral biometrics fraud prevention platform.
As a trusted advisor, you will own the technical health of your assigned accounts, serve as the escalation point for complex issues, and bridge the gap between customer requirements and our internal product, engineering, and support teams. You will play a vital role in our customers' post-deployment journey, fostering long-term success through technical expertise, proactive optimization, and strategic partnership.
Key Responsibilities
1. Strategic Technical Account Ownership
  • Serve as the primary technical point of contact, building deep, trust-based relationships with customer IT, security, and operational teams.
  • Act as a technical advisor, guiding customers on platform performance, architecture, and operational best practices.
  • Advocate for customer needs internally, orchestrating cross-functional efforts with Product, Engineering, and Solutions teams to drive product roadmap and service enhancements.

2. Incident Management & Resolution
  • Own the end-to-end resolution of complex technical escalations and high-impact incidents.
  • Act as the "single-threaded" coordinator during outages or critical issues, ensuring clear, consistent, and timely communication with stakeholders.
  • Drive robust root-cause analysis (RCA) and implement preventative measures to ensure platform stability.

3. Performance Optimization & Governance
  • Conduct regular technical and operational business reviews to demonstrate platform value and identify optimization opportunities.
  • Proactively monitor environment health, identify potential risks, and execute mitigation strategies.
  • Ensure rigorous adherence to SLAs and operational standards, helping customers maximize the effectiveness of their fraud detection workflows.

4. Integration & Technical Delivery
  • Provide technical leadership for platform upgrades, integration changes, and new feature rollouts.
  • Manage the full lifecycle of technical implementations, from discovery and consultancy through to testing and go-live.

5. Value Enablement & Innovation
  • Educate customer teams on platform capabilities and best practices to drive adoption and long-term ROI.
  • Contribute to internal knowledge bases and documentation to scale support and self-service capabilities.
  • Leverage data-driven insights and AI-driven automation to enhance customer outcomes and internal operational efficiency.

Requirements
Required Skills & Experience
  • Experience: 3+ years in a technical, customer-facing role (e.g., TAM, Technical Support Lead, or Solutions Engineer).
  • Technical Proficiency:
  • Deep understanding of enterprise SaaS, distributed systems, and API architectures.
  • Proficiency in scripting (JavaScript or Python) for troubleshooting and automation.
  • Strong analytical skills: ability to parse logs, identify system patterns, and troubleshoot complex technical flows.
  • Familiarity with data platforms (e.g., SQL, Elastic, Snowflake, Tableau, or PowerBI).
  • Knowledge of authentication protocols (Certs, IP whitelisting, Session management).
  • Communication: Exceptional ability to synthesize complex technical concepts for both executive stakeholders and technical peers.
  • Preferred Qualifications:
  • Experience with mobile environments (SDK integration, debugging, app behavior).
  • Experience in the financial services, banking, or fraud prevention sectors.
  • Hands-on experience with AI tools or advanced automation frameworks.

Core Competencies
  • Ownership & Accountability: A proactive, "can-do" mindset with the drive to resolve issues independently.
  • Strategic Influence: Ability to influence stakeholders without direct authority.
  • Adaptability: A structured, process-oriented thinker who is also a self-directed learner (autodidact).
  • Empathy: High emotional intelligence, capable of balancing deep technical depth with a customer-first approach.
  • Collaboration: A team player who thrives in both independent assignments and cross-functional project environments.

Salary range: 70k - 84k USD (annual base salary)
We take care of our team inside and outside of work, with benefits designed to support your health, growth, and well-being.
  • Flexible paid time off policy
  • Sick, Maternity/ Paternity, and other paid leaves
  • 401(k) plan with up to 4% company match
  • Healthcare programs tailored to your needs
  • Life insurance
  • Wellness programs, EAP, and personalized health advocacy
  • Fully remote and shared space work options across the US
  • Monthly reimbursements for home internet and cell phone

The benefits listed reflect our offerings at the time of posting and may be adjusted, enhanced, or, where necessary, discontinued at the company's discretion.

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