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Contract Remote Technical Account Manager Jobs (NOW HIRING)

Payscale, Inc

Technical Account Manager

$90K - $136K/yr

... Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a ... In our remote-first model, employees can work from the location that works best for them. We do not ...

Nasuni

Technical Account Manager

US Remote Role Overview Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as ...

Akamai

Technical Account Manager

Poland, NY · Remote

About the Role As a Technical Account Manager (TAM) for Guardicore Segmentation at Akamai ... Centrum Biurowe Vinci, Krakow, Malopolskie, 31-323, PL (Remote) #J-18808-Ljbffr

BioCatch

Technical Account Manager

New York, NY · On-site +1

Remote (North America) | Travel: Up to 10% About the Role We are seeking a highly skilled Technical Account Manager (TAM) to join our North America team. In this pivotal role, you will be the primary ...

Renesas Electronics

Technical Account Manager

Frisco, TX · On-site +1

$109K - $130K/yr

As a Technical Account Manager , you'll be the trusted advisor for a portfolio of Altium ... Our people-first culture and global support system, including the remote work option and Employee ...

TEKsystems

Technical Account Manager

Tucson, AZ · Remote

$175K - $190K/yr

... and remote workshops to ensure successful adoption. Technical Leadership • Define secure-by ... Skills Technical Account Management, Sales support, kubernetes, software sales, product ownership ...

Delinea

Technical Account Manager

Technical Account Manager Position Summary 80% of breaches involve privileged credential misuse ... Deliver remote services to new and existing customers including software configuration, onboarding ...

TEKsystems

Technical Account Manager

Tucson, AZ · Remote

... and remote workshops to ensure successful adoption. Technical Leadership • Define secure-by ... Skills Technical Account Management, Sales support, kubernetes, software sales, product ownership ...

Samsara

Technical Account Manager

As a Samsara Technical Account Manager (TAM), you are the cornerstone of technical customer success ... This role is a remote position open to candidates residing in the US except Alaska, Austin Metro ...

NICE

Technical Account Manager

The Technical Account Manager (TAM) begins to engage with the customer before they go live on the ... This does not constitute a written or implied contract of employment. About NiCE NICE Ltd. (NASDAQ:

Roku

Technical Account Manager

Santa Monica, CA · Remote

$130K - $160K/yr

About the Team We are Roku's Technical Account Management team for advertising publisher partnerships, owning integration health end-to-end-from onboarding through mature operations-to deliver ...

Adelaide Metrics, Inc.

Technical Account Manager

$80K - $100K/yr

We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible ... Work alongside Technical Account Managers to develop scalable campaign execution and measurement ...

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Contract Remote Technical Account Manager information

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$40K

$86.4K

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How much do contract remote technical account manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for contract remote technical account manager in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What is a Contract Remote Technical Account Manager?

A Contract Remote Technical Account Manager is a professional who oversees and manages the technical aspects of client accounts for a company, typically on a contract basis and working remotely. Their main responsibilities include serving as the main technical point of contact, understanding client needs, resolving technical issues, and ensuring customer satisfaction. They act as a bridge between the client and the company’s technical teams, often helping to implement solutions, provide technical guidance, and support ongoing projects. This role requires strong communication skills, technical expertise, and the ability to work independently from a remote location.

What is the difference between Contract Remote Technical Account Manager vs Contract Remote Customer Success Manager?

AspectContract Remote Technical Account ManagerContract Remote Customer Success Manager
CredentialsTechnical certifications, industry-specific knowledgeCustomer service, communication skills
Work EnvironmentTechnical support, client consultationsClient onboarding, relationship management
Industry UsageTechnology, SaaS, IT servicesSoftware, SaaS, subscription services
Search IntentTechnical support, account managementCustomer retention, satisfaction

The Contract Remote Technical Account Manager focuses on technical support and account management within tech industries, requiring technical certifications. In contrast, the Contract Remote Customer Success Manager emphasizes client relationships and satisfaction, often with a focus on onboarding and retention. Both roles are remote, client-facing, and vital for customer success but differ in technical depth and focus areas.

What are the key skills and qualifications needed to thrive as a Contract Remote Technical Account Manager, and why are they important?

To thrive as a Contract Remote Technical Account Manager, you need strong technical expertise, account management experience, and a relevant degree in IT or business. Familiarity with CRM software, cloud platforms, ticketing systems, and certifications like ITIL or AWS are commonly required. Outstanding communication, problem-solving, and organizational skills set top performers apart, especially in remote environments. These skills ensure you can deliver technical solutions, build strong client relationships, and drive customer satisfaction from a distance.

What are some common challenges faced by Contract Remote Technical Account Managers, and how can they be addressed?

Contract Remote Technical Account Managers often navigate challenges such as aligning client expectations with deliverable timelines, staying updated on rapidly changing technologies, and maintaining strong communication across distributed teams. To address these, it's important to set clear communication protocols, utilize robust project management tools, and schedule regular check-ins with both clients and internal teams. Building strong relationships and proactively identifying potential issues can help ensure smoother project execution and client satisfaction.
More about Contract Remote Technical Account Manager jobs
What cities are hiring for Contract Remote Technical Account Manager jobs? Cities with the most Contract Remote Technical Account Manager job openings:
What are the most commonly searched types of Remote Technical Account Manager jobs? The most popular types of Remote Technical Account Manager jobs are:
What states have the most Contract Remote Technical Account Manager jobs? States with the most job openings for Contract Remote Technical Account Manager jobs include:
What job categories do people searching Contract Remote Technical Account Manager jobs look for? The top searched job categories for Contract Remote Technical Account Manager jobs are:
Contract Remote Technical Account Manager jobs near you
Infographic showing various Contract Remote Technical Account Manager job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 84% Full Time, 10% Part Time, and 4% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $86,425 per year, or $41.6 per hour.
Technical Account Manager

Technical Account Manager

Software Guidance & Assistance

Chicago, IL • Remote

Other

Posted 12 days ago

Job description

Software Guidance & Assistance, Inc., (SGA), is searching for a Technical Account Manager for a contract assignment with one of our premier SaaS clients in Chicago, IL. This role is also open to fully remote in MST, CST, or EST.
Our Technical Account Managers (TAM) build, develop, and maintain key one-on-one relationships with our most valued customers who have invested in the Ultimate Success program. They produce and deliver a prescribed set of technical services and guidance specifically designed to enable customers to maintain top operational health, while adopting new solutions and functionality and drive value realization to fully realize their investment in Adobe technology.
As an ideal candidate you have previous customer-facing experience and excellent communication skills that enable you to expertly represent us within a customer's environment. You will be able to demonstrate a proven track record showcasing your ability to think strategically about people, process, and technology challenges. As a TAM you actively look for opportunities to help customers succeed by driving efficiencies, demonstrating the Adobe advantage, and drive innovation through the powerful Adobe suite of products. TAMs are responsible for direct account management and driving technical and strategic discussions regarding tasks, projects, cases, standard methodologies, and prioritization with multiple customer personas from developers and analysts, to management and senior leadership.
In addition to the above set of functions, key elements of the role include serving as a primary, technical go-to person for multiple customers as you establish business and operational understanding of their environment. Hands-on, confident technical expertise is required to work through challenges and events, and oversee day-to-day operational needs. You will field technical questions, handle customer issues, and influence partners to improve your customers' health. The overarching goal is to ensure that you understand your customers' technical and business requirements, and are in a position to anticipate and avoid issues, identify and mitigate risk, and create a successful partnership with Adobe all the while driving adoption and demonstrating value.
Responsibilities:
  • Be a central point of contact while ensuring high levels of customer satisfaction for your assigned customer accounts
  • Maintain regular communication with both the external and internal teams, constantly handling customer expectations
  • Engage with Director and VP-Level executives to translate business needs into technical and operational plans
  • Work hands-on with Adobe Customer Success Management, Managed Services, Engineering, TechOps, Product Management, Support, and the rest of the Consulting practice to address issues, questions, and requests
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Analyze and present impactful data and insight to leadership
  • Demonstrate knowledge of your customers' environments to assist Adobe service teams in better serving your customers
  • Serve as a first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with Adobe services, sales, and product teams
  • Ensure timely response and resolution to technical and product outstanding items
  • Assess and document customers' technical environment to reveal ongoing insight and improvement opportunities
  • Make recommendations on how new and existing features fit within customers' environments, supplying standard methodologies and guidance
  • Participate in customer-requested meetings and quarterly business reviews (on-site and remotely)
  • Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)
  • Provide proactive status updates to required parties
  • Host periodic checkpoint and status calls with customer and internal partners
  • Identify enablement goals and plans
  • Continually develop both technical and soft skills individually and assist in mentoring immediate team members as needed

Required Skills:
  • Bachelor's Degree in related field of the technical industry or equivalent experience
  • At least five years of full-time experience in consultative, customer-facing support and/or related role in marketing technology
  • Need at least 1 Adobe Experience Cloud certification - AJO, RTCDP, AEM, CJA, etc.
  • Exceptional CX focus and abilities
  • Track record of delivering value, driving conversations, and not waiting to be asked by the customer but bringing opportunities to your customers proactively - proactivity is key to success
  • Proven ability to adapt to new technologies and learn quickly
  • Demonstrated presentation skills, including confidence and comfort on camera on calls and in front of audiences both small and large
  • Professional demeanor, ability to collaborate with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs including CMOs and CXOs.
  • Excellent, advanced written and verbal communication skills
  • Strong conflict resolution and negotiation skills
  • Sense of urgency in driving closure around blocking issues and open technical issues
  • Strong personal organization skills, as well as prioritization and time management skills
  • Ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
  • Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
  • Travel to client locations as (approximately 15-20 percent)
  • Familiarity, awareness, or strong working knowledge of development methodologies and technologies.
  • Tagging and implementation familiarity or experience
  • Analysis principles and interpretation experience
  • Understanding of and experience with marketing software and domain principles
  • Experience and familiarity with at least one of the following Adobe solutions (not a hard requirement but strongly desired): Adobe Analytics, Adobe Audience Manager, Adobe Experience Manager, Adobe Campaign, Adobe Journey Optimizer, Adobe Customer Journey Analytics, Adobe Target, Adobe Experience Platform, Adobe Realtime Customer Data Platform, etc.
  • Familiarity with Agile development methodologies, such as, Scrum
  • Familiarity with SaaS UX and navigation
  • Understanding of performance tuning and optimization
  • Understanding and experience in debugging coding languages is a plus
  • API-level knowledge of third-party applications is preferred
  • Comprehension or experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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