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Remote Technical Account Manager Associate Jobs (NOW HIRING)

Xperteks

Remote Technical Account Manager

$80K - $100K/yr

The Role As a Remote Technical Account Manager, you will own the health and growth of a defined client portfolio. You will run recurring client reviews (TBRs/QBRs), maintain account plans, coordinate ...

Kaseya Careers

Technical Account Manager

Miami, FL · Remote

Knowledge of other Remote Management Monitoring (RMM) Systems or Professional Services Automation (Helpdesk, CRM, etc.), Documentation, Backup or Security Solutions. * Technical Account Management ...

Chooch

Technical Account Manager

San Mateo, CA · Remote

This is a full-time, remote role focused on helping customers successfully deploy, manage, and grow their use of Chooch's AI Vision platform. The Technical Account Manager will serve as a key link ...

Transmit Security

Technical Account Manager

As a Technical Account Manager you are someone who can build key customer technical and business ... This is a remote position; however, the successful candidate must be available during standard ...

AIQ

Technical Account Manager

Dallas, TX · On-site +1

$65K - $75K/yr

We're a fully remote team of builders who love turning complex problems into simple, elegant ... About the Role We are looking for a Technical Account Manager (TAM) who thrives at the intersection ...

Payscale, Inc

Technical Account Manager

$90K - $136K/yr

... Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a ... In our remote-first model, employees can work from the location that works best for them. We do not ...

Nasuni

Technical Account Manager

US Remote Role Overview Nasuni is seeking a Technical Account Manager (TAM) to support a portfolio of enterprise customers by driving adoption, platform health, and long-term success. You will act as ...

Jobgether

As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of ... Remote-first working environment with flexibility and regular team gatherings. * Generous annual ...

BioCatch

Technical Account Manager

New York, NY · On-site +1

Remote (North America) | Travel: Up to 10% About the Role We are seeking a highly skilled Technical Account Manager (TAM) to join our North America team. In this pivotal role, you will be the primary ...

Renesas Electronics

Technical Account Manager

Frisco, TX · On-site +1

$109K - $130K/yr

As a Technical Account Manager , you'll be the trusted advisor for a portfolio of Altium ... Our people-first culture and global support system, including the remote work option and Employee ...

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Remote Technical Account Manager Associate information

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$40K

$86.4K

$169K

How much do remote technical account manager associate jobs pay per year?

As of Jun 21, 2026, the average yearly pay for remote technical account manager associate in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

How does a Remote Technical Account Manager Associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a Remote Technical Account Manager Associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is a Remote Technical Account Manager Associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.
What cities are hiring for Remote Technical Account Manager Associate jobs? Cities with the most Remote Technical Account Manager Associate job openings:
What are the most commonly searched types of Remote Technical Account Manager jobs? The most popular types of Remote Technical Account Manager jobs are:
What states have the most Remote Technical Account Manager Associate jobs? States with the most job openings for Remote Technical Account Manager Associate jobs include:
Remote Technical Account Manager Associate jobs near you

Remote Technical Account Manager

Xperteks

Remote

$80K - $100K/yr

Full-time

Posted 16 days ago

Job description

The Role
As a Remote Technical Account Manager, you will own the health and growth of a defined client portfolio. You will run recurring client reviews (TBRs/QBRs), maintain account plans, coordinate internal execution, and produce quotes and scopes that turn needs into action.
You will work closely with our CTO to keep clients aligned to standards, surface risk early, and drive remediation and lifecycle planning that protects the client and strengthens the relationship.
What You'll Do
Account Ownership and Client Leadership
  • Serve as the primary point of contact for assigned accounts and build long-term trust.
  • Run proactive communication cadences and manage escalations with calm, clear leadership.
  • Align client stakeholders around priorities, timelines, and outcomes.

Technical Business Reviews (TBRs/QBRs)
  • Prepare and present recurring business-focused technical reviews covering:
    • Service trends and recurring issues
    • Security posture and key risks
    • Backup and business continuity posture
    • Infrastructure lifecycle and refresh planning
    • Recommendations and prioritized next steps
  • Convert findings into action plans, projects, and remediation roadmaps.

Quoting and Scoping
  • Create accurate quotes for hardware, licensing, managed services changes, and project work.
  • Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines.
  • Coordinate sourcing, vendor options, and procurement workflows as needed.

Internal Execution and Standards Alignment
  • Coordinate with service desk, security, and projects teams to ensure work is completed and documented.
  • Ensure client documentation stays current and aligned with standards in our documentation system.

Assist the CTO with account planning, standards adoption, and identifying recurring patterns that need improvement.
Required Experience and Skills
  • 3+ years in an MSP or IT services environment in a client-facing role (TAM, support, Service Manager, Project Coordinator with client ownership, etc.).
  • Strong technical fluency across typical SMB stacks:
    • Microsoft 365 fundamentals, identity and access concepts
    • Endpoint management and patching concepts
    • Networking fundamentals (firewalls, switches, Wi-Fi basics)
    • Backup and business continuity fundamentals
    • Security fundamentals (MFA, EDR, phishing risk, DNS filtering)
  • Confident presenting to executives and business owners.
  • Strong organization, follow-through, and written communication.

What Success Looks Like
  • Clients feel informed and supported through consistent touchpoints and clear planning.
  • TBRs are delivered on-time and produce actionable next steps.
  • Quotes are accurate, timely, and clearly scoped with minimal rework.
  • Account risks are surfaced early and moved into remediation plans.
  • The CTO gains leverage through better account coordination, standards adoption, and documentation discipline.

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