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Remote Technical Account Manager Associate Jobs (NOW HIRING)

Secur-Serv

Technical Account Manager

Fort Worth, TX · On-site +1

This is a remote, work-from-home position covering a specific territory, and we are searching for a ... POSITION SUMMARY The Technical Account Manager will serve as a strategic and technical advisor to ...

Rithum LinkedIn Board

Overview As a Technical Account Manager (TAM) , you will deliver strategic technical guidance and ... Achieve work-life balance through remote-first working conditions, generous time off, and wellness ...

AppOmni

Technical Account Manager

As a Technical Account Manager, you will be responsible for driving the value across customers to ensure they are actively engaged and fully recognizing the technical and functional potential of the ...

Cupix

Technical Account Manager

Austin, TX · On-site +1

As a successful Technical Account Manager, you'll use your consultative mindset to leverage Cupix ... A flexible remote-work policy * Referral bonuses for helping us grow our world-class team. * Join a ...

Boulevard

Technical Account Manager

Come Do the Best Work of Your Life at Boulevard Boulevard is seeking a Technical Account Manager ... Fully remote so you can choose where you want to work. You'll receive a work from home stipend ...

Miro

About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a ...

Jobgether

$87K - $120K/yr

As a Senior Technical Account Manager, you will serve as a strategic advisor to enterprise ... Comfortable working in a remote, international, and fast-paced environment. * Willingness and ...

NICE

Technical Account Manager

The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their ...

Protecht Group

Technical Account Manager

Atlanta, GA · On-site +1

About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted ...

Metriport

Technical Account Manager

San Francisco, CA · Remote

$160K - $190K/yr

Technical Account Manager Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

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Remote Technical Account Manager Associate information

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$86.4K

$169K

How much do remote technical account manager associate jobs pay per year?

As of Jun 21, 2026, the average yearly pay for remote technical account manager associate in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

How does a Remote Technical Account Manager Associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a Remote Technical Account Manager Associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is a Remote Technical Account Manager Associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.
What cities are hiring for Remote Technical Account Manager Associate jobs? Cities with the most Remote Technical Account Manager Associate job openings:
What are the most commonly searched types of Remote Technical Account Manager jobs? The most popular types of Remote Technical Account Manager jobs are:
What states have the most Remote Technical Account Manager Associate jobs? States with the most job openings for Remote Technical Account Manager Associate jobs include:
Remote Technical Account Manager Associate jobs near you
Technical Account Manager

Technical Account Manager

TRAPP TECHNOLOGY INC

Phoenix, AZ • On-site, Remote

$75K/yr

Full-time

Posted 11 days ago

Job description

Position Summary: The ArmorPoint Technical Account Manager (TAM) is a trusted technical advisor for our ArmorPoint cybersecurity services portfolio. This role is the primary technical point of contact for assigned accounts while ensuring client satisfaction, driving product adoption, identifying opportunities for expansion, and ultimately securing renewals. The TAM provides deep technical expertise and support throughout the customer lifecycle, acting as a proactive partner to help clients optimize their use of ArmorPoint products and services and achieve their security objectives.
Responsibilities
  • Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how ArmorPoint solutions can best meet their needs.
  • Serve as primary technical liaison between assigned client portfolio and ArmorPoint teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs.
  • Conduct regular technical health assessment meetings (ArmorPoint Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of ArmorPoint services.
  • Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the ArmorPoint product and services.
  • Guide clients on best practices for deployment, configuration, and management of ArmorPoint services, ensuring optimal use and alignment with their security objectives.
  • Monitor client environments via SIEM/EDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities.
  • Identify and drive upsell and cross-sell opportunities that address client needs, supporting account growth and retention.
  • Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends.
  • Create and maintain technical documentation, runbooks, post-incident reports, architecture diagrams, and knowledge base articles, relevant to client-specific needs.
  • Provide actionable feedback to the Product team, helping shape the ArmorPoint product and service roadmap based on recurring client objectives and frontline observations.
  • Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients.
  • Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction.
  • Maintain expert-level knowledge of ArmorPoint's SIEM platform and integrated EDR solutions (SentinelOne, CrowdStrike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration.
  • Support cross-functional initiatives as a technical subject-matter expert, ensuring the client's technical perspective is represented.
  • Represent ArmorPoint at industry events, webinars, or client advisory sessions as needed.
  • Other duties as assigned

  • High School Diploma or GED equivalent, required
  • Minimum of 3 years in a client-facing technical security role (Sales Engineer, Customer Success Engineer, Client Development, Account Manager or equivalent experience)
  • Minimum 2 years hands-on with SIEM and EDR
  • Minimum 2 years supporting SOC operations
  • Must have technical experience/knowledge in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac
  • Proven ability to present and communicate complex technical security concepts and tailor deliverables to client-facing technical teams and executive audiences
  • Preferred certifications: Security+, PMP, or equivalent certifications/work experiences.
  • Reliable high-speed internet connection and backup internet solution
  • Proactive, strong attention to detail, and excellent soft skills for cross-team collaboration
  • High aptitude in security technology and business acumen
  • Excellent written and verbal communication skills
  • Exceptional organization and time management skills.
  • Consistently execute and deliver on tasks on time.
  • Ability to manage multiple tasks and deadlines in a fast-paced environment
  • Independent, self-starter, team player with a positive attitude

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