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Remote Technical Account Manager Associate Jobs (NOW HIRING)

Abacus Insights

Technical Account Manager

The Technical Account Manager is responsible for ensuring the client's production environment ... Monthly cell phone allowance - stay connected with ease #LI-SB1 #LI-Remote Our Commitment as an ...

Cupix

Technical Account Manager

Austin, TX · On-site +1

As a successful Technical Account Manager, you'll use your consultative mindset to leverage Cupix ... A flexible remote-work policy * Referral bonuses for helping us grow our world-class team. * Join a ...

Cupix

Technical Account Manager

Austin, TX · On-site +1

As a successful Technical Account Manager, you'll use your consultative mindset to leverage Cupix ... A flexible remote-work policy * Referral bonuses for helping us grow our world-class team. * Join a ...

Buildkite

$140/hr

Role Overview We're looking for a Technical Account Manager based in North America to join our ... Remote-first culture and support for work-life balance * Competitive compensation and benefits ...

Boulevard

Technical Account Manager

Come Do the Best Work of Your Life at Boulevard Boulevard is seeking a Technical Account Manager ... Fully remote so you can choose where you want to work. You'll receive a work from home stipend ...

Advisor360°

Technical Account Manager

They are seeking a Technical Account Manager to serve as the primary technical advisor for enterprise and mid-market clients, ensuring their success with the platform through strategic partnerships ...

Mendix

Technical Account Manager

Mendix is a global leader in enterprise low-code app development, and they are seeking a Technical Account Manager to drive the successful adoption and scaling of their advanced software solutions.

Surgence

Technical Account Manager

Role Overview The Technical Account Manager (TAM) serves as the primary technical partner for customers throughout onboarding, integration, data validation, and early operationalization. Working ...

BeyondTrust

Technical Account Manager

The Role A Technical Account Manager will collaborate with our strategic customers and act as a BeyondTrust subject matter expert on the technical and operational configurations of key accounts. The ...

Miro

About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a ...

NICE

Technical Account Manager

The Technical Account Manager (TAM) begins to engage with the customer before they go live on the contact center platform, and works closely with the customer from that point forward to ensure their ...

Kibo Commerce

Technical Account Manager

Chandler, TX · Remote

ABOUT THIS ROLE As a Technical Account Manager at Kibo, you will be the go-to technical expert for ... By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly ...

Protecht Group

Technical Account Manager

Atlanta, GA · On-site +1

About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted ...

Protecht Group

Technical Account Manager

Atlanta, GA · Remote

About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted ...

Metriport

Technical Account Manager

San Francisco, CA · Remote

$160K - $190K/yr

Technical Account Manager Metriport is an open-source data intelligence platform that helps healthcare organizations access and exchange patient data in real-time. We integrate with all major US ...

DocuSign

Sr. Technical Account Manager (TAM)

WA · Remote

Travel as necessary to deepen client relationships (approx 20%) Job Designation Remote: Employee is ... account management, or technical consulting experience * Experience with modern markup and ...

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Remote Technical Account Manager Associate information

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How much do remote technical account manager associate jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote technical account manager associate in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

How does a Remote Technical Account Manager Associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a Remote Technical Account Manager Associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is a Remote Technical Account Manager Associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.
What cities are hiring for Remote Technical Account Manager Associate jobs? Cities with the most Remote Technical Account Manager Associate job openings:
What are the most commonly searched types of Remote Technical Account Manager jobs? The most popular types of Remote Technical Account Manager jobs are:
What states have the most Remote Technical Account Manager Associate jobs? States with the most job openings for Remote Technical Account Manager Associate jobs include:
Remote Technical Account Manager Associate jobs near you
Technical Account Manager

Technical Account Manager

Abacus Insights

Remote

Full-time

Medical, PTO

Re-posted 14 days ago

Job description

About Us
Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.
We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions-so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we're tackling big challenges in an industry that's ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows-and it's why we are leading the way.
Our innovation begins with people. We are bold, curious, and collaborative-because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable-those excited to leverage emerging technologies to enhance how we work-while keeping human insight, connection, and our clients at the center of every decision.
Ready to make an impact? Join us and let's build the future together.
About the Role
We are seeking an experienced Technical Account Manager with a strong focus on client data testing to support our growing client base. This role is an individual contributor reporting to the Senior Manager, Client Technical Support. The successful candidate serves as the primary technical liaison between the product implementation team and production support - while also leading client data testing efforts including UAT strategy, execution, and sign-off.
The Technical Account Manager is responsible for ensuring the client's production environment operates at optimal levels, resolving technical issues in a timely manner, driving customer satisfaction, and continuously partnering with the Senior Manager, Client Technical Support to improve processes. Approximately 60% of this role is dedicated to core Technical Account Management responsibilities and 40% to leading client data testing engagements. This role requires the ability to balance concurrent priorities across active testing engagements and ongoing production support, often for the same client.
This role requires a strong technical background, excellent communication skills, and a passion for helping customers succeed with complex solutions.
Your day to day
Client Technical Outcomes
  • Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
  • Lead investigation and resolution of complex technical issues, including escalation management.
  • Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.

Client Data Testing Leadership
  • Define and lead client UAT strategy, execution, and sign-off.
  • Coordinate testing activities across DataOps, QA, Engineering, and client teams.
  • Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
  • Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).

Client Partnership & Advocacy
  • Build trusted working relationships with client technical and operational stakeholders.
  • Act as the voice of the customer, translating client needs and feedback into actionable internal insights.
  • Ensure clients understand and effectively use Abacus products to achieve business outcomes.

Cross-Functional Influence & Process Improvement
  • Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
  • Contribute to the evolution of support, testing, and delivery playbooks.
  • Identify opportunities to improve efficiency through standardization, automation, and tooling.

What you bring to the team
  • Experience supporting complex healthcare SaaS data-driven platforms.
  • Strong background in technical support, escalation management, and client-facing problem solving.
  • Experience leading or coordinating UAT or QA efforts.
  • Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks).
  • Clear, concise communication with technical and non-technical stakeholders.
  • Ability to manage multiple priorities in fast-paced client environments.
  • Bachelor's degree in a relevant field or equivalent experience.
  • Off hours/weekend work may be required during testing cycles or critical production events.
  • Willingness to travel approximately 5-10% to client locations to build and sustain executive-level relationships.

Specific to Client Data Testing
  • Scrum Master certification or equivalent experience working in agile/scrum delivery environments.
  • Experience leading a QA effort for cloud software, or similar experience.

What we would like to see, but not required
  • Experience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API).
  • Familiarity with Snowflake, Databricks, or similar cloud data platforms.
  • Experience with test management or agile delivery tools (e.g., Jira, Azure DevOps).
  • Experience working withhealthcare payer or Medicaid data sets.

Compensation: Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.
What you'll get in return
  • Unlimited paid time off - recharge when you need it
  • Work from anywhere - flexibility to fit your life
  • Comprehensive health coverage - multiple plan options to choose from
  • Equity for every employee - share in our success
  • Growth-focused environment - your development matters here
  • Home office setup allowance - one-time support to get you started
  • Monthly cell phone allowance - stay connected with ease #LI-SB1 #LI-Remote

Our Commitment as an Equal Opportunity Employer
As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture-one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there's anything we can do to support that-big or small-please let us know.

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