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Remote Technical Account Manager Associate Jobs in Chicago, IL

Sonoco Products Company

Technical Account Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role integrates technical, commercial, and account management responsibilities to drive profitable growth within the tissue/towel market segment. The position serves as the technical-commercial ...

Talon.One

Technical Account Manager Lead, AMER

Chicago, IL · On-site +1

$130K - $150K/yr

One. You will be responsible for transitioning our AMER Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that ...

NinjaTrader

Director, Technical Account Management

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As Director of Technical Account Management at NinjaTrader, you will own the vision, structure, and ... There may be remote flexibility for exceptional candidates in the following states: California ...

Harness

Customer Account Manager

Chicago, IL · Remote

$123K - $137K/yr

Position Summary At Harness, our Customer Account Manager own the customer's success from ... or a related technical field, or equivalent experience Work Location * Remote within Central ...

Raymond Search Group

REMOTE - Account Manager

Chicago, IL · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Account Manager - Northern Illinois (Remote) We are a value-added wholesale distributor of water ... This role is ideal for a sales professional who enjoys relationship-driven selling, technical ...

Harness

Customer Account Manager

Chicago, IL · Remote

$137K/yr

Position Summary At Harness, our Customer Account Manager own the customer's success from ... technical field, or equivalent experience Work Location * Remote within Central Timezone (in the ...

Envoy Global, Inc.

Account Manager

Chicago, IL · On-site +1

$60K - $75K/yr

This is a fully remote opportunity open to candidates residing anywhere within the U.S. As our Account Manager you will be required to: * Monitor personal and team inboxes and serve as the primary ...

Vibes

Technical Project Manager

Chicago, IL · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Internally, you'll coordinate PS developers, Technical Account Managers, CS, Sales, Product, and Finance - making sure the right people are working on the right things at the right time. This is a ...

Loxo CS Demo

Account Manager - 871202

Kildeer, IL · Remote

S. * 3-5 years' experience serving a multi-state territoryStrong technical background * Knowledge ... Remote/home office environment * Up to 100% travel within assigned geographic region * Up to 30 ...

Impact Kids

Account Manager

Chicago, IL · Remote

$25 - $50/hr

We are looking for a motivated and experienced Account Manager to oversee and support a large ... Position is remote however be willing and able to travel between multiple locations as needed.

Impact Kids

Account Manager

Wheeling, IL · Remote

$25 - $50/hr

We are looking for a motivated and experienced Account Manager to oversee and support a large ... Position is remote however be willing and able to travel between multiple locations as needed.

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All JobsTechnical Account Associate JobsRemote Technical Account Manager Associate JobsRemote Technical Account Manager Associate Jobs in Chicago, IL

Remote Technical Account Manager Associate information

See Chicago, IL salary details

$41.2K

$89K

$174.1K

How much do remote technical account manager associate jobs pay per year?

As of Aug 18, 2026, the average yearly pay for remote technical account manager associate in Chicago, IL is $89,031.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,900.00 and $103,500.00 per year, depending on experience, location, and employer.

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Chicago, IL?

The most popular types of Remote Technical Account Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Technical Account Manager Associate jobs?

Cities near Chicago, IL with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Technical Account Manager

Contruent LLC

Naperville, IL • Remote

Full-time

Posted 19 days ago

Job description

The Role

As a Technical Account Manager (TAM) at Contruent, you will serve as a strategic technical advisor to a portfolio of our largest and most complex enterprise customers. You will own the technical health, adoption success, and long-term value realization of your accounts—working proactively to ensure customers achieve measurable outcomes from their Contruent investment.

This is not a support role. While you will coordinate escalations when necessary, your primary focus is prevention, optimization, and strategic partnership. You will work closely with Sales, Customer Success, Professional Services, Engineering, and Product to drive adoption, support renewals, influence expansion, and strengthen long-term customer relationships.


What You’ll Do

Strategic Customer Partnership

  • Act as the primary technical point of contact for assigned enterprise accounts
  • Develop deep understanding of customer objectives and environments
  • Serve as a long-term technical advisor

Proactive Technical Leadership

  • Own technical health of customer environments
  • Conduct assessments, release planning, and best-practice reviews
  • Guide architecture and configuration strategy

Escalation & Issue Leadership

  • Lead resolution of complex technical issues
  • Drive root cause analysis and prevention
  • Maintain confidence during high-impact events

Adoption, Retention & Expansion Support

  • Support renewals with technical insight
  • Identify expansion opportunities
  • Contribute to QBRs and executive reviews

Cross-Functional Collaboration

  • Act as bridge between customers and internal teams
  • Partner with Professional Services
  • Share best practices

What Success Looks Like

  • High customer satisfaction and executive trust
  • Stable, well-adopted environments
  • Successful renewals
  • Expansion opportunities identified

What You Bring

  • 7+ years experience in enterprise SaaS or related roles
  • Previous experience using Contruent Enterprise (formerly Ares Prism)
  • Experience supporting complex enterprise customers
  • Project controls or capital project systems expertise
  • Strong communication and executive presence

Additional Details

  • Occasional domestic and international travel
  • Post-sales, non-quota-carrying role supporting retention and expansion