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Remote Technical Account Manager Associate Jobs in Austin, TX

ActivTrak

Associate Technical Account Manager

Austin, TX · On-site +1

We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as ... Position is remote within the US * Minimal travel * Limited physical demands This is an incredible ...

ActivTrak

Associate Technical Account Manager

Austin, TX · Remote

We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as ... Position is remote within the US * Minimal travel * Limited physical demands This is an incredible ...

Motive Companies

Account Manager (Remote)

Austin, TX · Remote

$110K - $130K/yr

Account Manager (Remote) As our Account Manager , would you like to help transform the way critical ... Partner with technical experts, leadership, product teams, and customer success to win complex ...

Motive Companies

Account Manager (Remote)

Austin, TX · Remote

$110K - $130K/yr

Account Manager (Remote) As our Account Manager , would you like to help transform the way critical ... Partner with technical experts, leadership, product teams, and customer success to win complex ...

Motive Companies

Account Manager (Remote)

Austin, TX · Remote

$110K - $130K/yr

Account Manager (Remote) As our Account Manager , would you like to help transform the way critical ... Partner with technical experts, leadership, product teams, and customer success to win complex ...

Port

Technical Success Manager

Austin, TX · On-site +1

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive ... Oversee the technical health of customer accounts, implementing proactive strategies to mitigate ...

DSV Global Transportation

Account Manager

Austin, TX · On-site +1

$84K - $95K/yr

Motivated self-starter able to work in a client environment with a remote team * Demonstrated ... account management * Ability to handle multiple tasks simultaneously * Team orientation ...

Ignite Visibility

Account Manager

Austin, TX · Remote

This is a full-time Remote position and is available to U.S. eligible residents. Key ... account management, client success, or digital marketing (preferably within multi-location or ...

Ignite Visibility

Account Manager

Austin, TX · Remote

$70K - $80K/yr

This is a full-time Remote position and is available to U.S. eligible residents. Key ... account management, client success, or digital marketing (preferably within multi-location or ...

Billd, LLC

Account Manager

Austin, TX · On-site +1

This role is not eligible for fully remote work. The Role Billd is looking for an Account Manager to handle a critical part of Billd's operation: processing and managing the day-to-day deal flow from ...

Generac

Sales Engineer - Data Centers

Austin, TX · On-site +1

This role assists assigned National Account or Account Manager(s) with data center MEP Engineering ... Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ...

APR

Commercial Lines Account Manager

Austin, TX · On-site +1

$70K - $80K/yr

Austin, Texas | Hybrid (willing to consider fully remote for the right candidate) Job Overview: The ... enhance technical knowledge and capabilities. Qualifications: * A minimum of 5-7 years of ...

Advastar, Inc

Sr. Account Manager

Austin, TX · On-site +1

$120K - $130K/yr

Office or remote: Fully on-site with office check-ins and field presence. Responsibilities ... Senior Account Manager, landscape maintenance, high-end residential, client relationship management ...

Advastar, Inc

Sr. Account Manager

Austin, TX · On-site +1

$120K - $130K/yr

Office or remote: Fully on-site with office check-ins and field presence. Responsibilities ... Senior Account Manager, landscape maintenance, high-end residential, client relationship management ...

PolyAI

Account Manager

Austin, TX · Remote

$172K - $192K/yr

PolyAI is searching for a US-Based Account Manager , reporting directly to the VP of Account ... Understanding and clearly communicating the benefits of complex, technical solutions to early ...

Black Spectacles

B2C Account Manager

Austin, TX · Remote

$60K - $80K/yr

As a fully remote, entrepreneurial company, we foster a collaborative, high-performing culture ... We are seeking a proactive, detail-oriented Account Manager to support the growth and success of ...

Black Spectacles

B2C Account Manager

Austin, TX · Remote

$60K - $80K/yr

As a fully remote, entrepreneurial company, we foster a collaborative, high-performing culture ... We are seeking a proactive, detail-oriented Account Manager to support the growth and success of ...

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All JobsTechnical Account Associate JobsRemote Technical Account Manager Associate JobsRemote Technical Account Manager Associate Jobs in Austin, TX

Remote Technical Account Manager Associate information

See Austin, TX salary details

$39.6K

$85.7K

$167.5K

How much do remote technical account manager associate jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote technical account manager associate in Austin, TX is $85,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $99,600.00 per year, depending on experience, location, and employer.

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Austin, TX?

The most popular types of Remote Technical Account Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Technical Account Manager Associate jobs?

Cities near Austin, TX with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Associate Technical Account Manager

ActivTrak

Austin, TX • On-site, Remote

Full-time

Posted 11 days ago

Job description

Our Technical Support team is at the heart of our customer-first approach, dedicated to delivering exceptional support and fostering user success. As trusted advisors, we pride ourselves on exceeding customer expectations through effective communication, innovative problem solving, and a proactive service ethos.
We are seeking a driven and customer-obsessed Associate Technical Account Manager (TAM) to serve as a technical resource to some of ActivTrak's larger or more strategic customers. Partnering with our Customer Success Managers (CSMs), the TAM will manage the technical needs of assigned accounts, maintaining focus on the customer's business goals to improve their overall technical health and maximize value from their ActivTrak investment.
The ideal TAM has a high level of technical aptitude and resourcefulness, and will quickly absorb extensive knowledge of the ActivTrak platform and related products in order to effectively support customers.
Key Responsibilities:
  • Manage the support ticket queue for assigned accounts:
    • Employ active, empathetic listening to deeply understand customer scenarios, and lead cross-functional collaboration to deliver creative troubleshooting and tailored solutions.
    • Relay customer feedback and patterns to aid in product improvement.
    • Create and monitor engineering tickets for high-severity or complex cases, advocating for customers by providing proper impact analysis, ensuring accountability, and driving progress toward resolution.
    • Provide clear and frequent communication throughout the support process, scheduling and leading calls when necessary to enhance efficiency.
  • Prepare and present Health and Configuration Checks:
    • Collaborate with ActivTrak Sales and Success teams throughout the customer lifecycle to deliver impactful customer engagements.
    • Review account configuration and data, share best practices, and identify actionable recommendations that will provide added value in line with the customer's goals and objectives.
  • Provide miscellaneous technical support for unassigned accounts that require active mitigation as flagged by Customer Success.

Requirements
  • 2-3 years of experience in customer-facing technical support roles such as: Technical Account Management, Technology Consulting, Technology Solutions Development, Solutions Architecture, Cloud Computing, System Management, Technical Support Engineering.
  • Advanced experience troubleshooting web applications and both Windows and MacOS operating systems.
  • SQL and Python scripting experience.
  • Networking knowledge such as Routing, Firewalls, Proxies, and general knowledge of cloud security applications.
  • Familiarity with system and policy management applications such as GPO.
  • Familiarity with cloud services such as Azure AD, Intune, BigQuery.
  • Familiarity with BI applications such as PowerBI, Tableau, Google Looker Studio.
  • Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of an organization.
  • Ability to explain complex technical concepts in business-friendly terms.
  • Ability to confidently adapt to unexpected turns in a conversation while staying focused on key objectives.
  • Ability to map business requirements into technical features and explain customer needs to internal partners.
  • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Benefits
Work environment
  • Position is remote within the US
  • Minimal travel
  • Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you!
ActivTrak is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity, or any other factor protected by applicable federal, state or local laws.

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