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Remote Technical Account Manager Associate Jobs in Massachusetts

Mendix

Technical Account Manager

Boston, MA · On-site +1

Technical Account Manager The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software ...

Coralogix

Technical Account Manager

Boston, MA · On-site +1

$160K - $200K/yr

About the Position Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to ...

groundcover

Technical Account Manager- US

Boston, MA · On-site +1

You'll be the first Technical Account Manager on the ground in the US, working alongside our existing Customer Success team of four in Tel Aviv and reporting to our newly appointed VP of Customer ...

Talon.One

Technical Account Manager Lead, AMER

Boston, MA · On-site +1

$130K - $150K/yr

One. You will be responsible for transitioning our AMER Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that ...

Red Hat, Inc.

As a Security Technical Account Manager, you will work closely with our Engineering, Products and ... associates work flexibly across work environments, from in-office, to office-flex, to fully remote ...

Coralogix

Team Lead, Technical Account Manager

Boston, MA · On-site +1

$220K - $260K/yr

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new ...

Port

Technical Success Manager

Boston, MA · On-site +1

Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive ... Oversee the technical health of customer accounts, implementing proactive strategies to mitigate ...

Staples, Inc.

Associate Account Manager

Framingham, MA · On-site +1

$126K - $131K/yr

As an Associate Account Manager, you will help support day-to-day management of third-party ... For MA or Remote in US : It is unlawful in Massachusetts to require or administer a lie detector ...

Danaher

Account Manager

Boston, MA · On-site +1

$165K - $175K/yr

Technical Capabilities: Work with customers and other experts to generate appropriate field data ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Levelociti

Sr Account Manager - Boston

Boston, MA · Remote

$200K - $400K/yr

Senior Account Manager - Enterprise Infrastructure & Networking Solutions Remote | Boston / New ... Managing complex sales cycles involving multiple technical and business stakeholders * Coordinating ...

Buyers Edge Platform, LLC

Account Manager

Waltham, MA · Remote

This position is remote with anticipated travel 2 nights per month. We are unable to offer work ... technical proficiency in the ArrowStream platform and relevant BEP tools. This role also partners ...

Essity

Account Manager

Boston, MA · On-site +1

$75K - $85K/yr

This will be a remote position responsible for covering Massachusetts and New Hampshire. The ideal ... Must have having leading technical capabilities to work in a blended selling role (including ...

Demo Company

Account Manager

Waltham, MA · On-site +1

$72K - $95K/yr

... flexible work hours, remote work options, team-building activities, etc.] **How to Apply ... Please include "Account Manager" in the subject line of your email. We look forward to hearing from ...

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Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Massachusetts?

The most popular types of Remote Technical Account Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Technical Account Manager Associate jobs?

Cities in Massachusetts with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Technical Account Manager

Varonis

Boston, MA • Remote

Full-time

Posted 22 days ago

Varonis rating

7.3

Company rating: 7.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

181st of 245 rated software companies

Job description

Job Description
Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers, responsible for driving measurable security outcomes across cloud data, modern data platforms, and the AI systems that depend on them. TAMs are accountable for translating Varonis capabilities into reduced risk, controlled access, and safe AI adoption across customer environments. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.
Responsibilities
  • Onboard Customers to Varonis platforms and deliver on-going value and support
  • Lead customers through discovery, remediation, alerting, and governance of sensitive data to ensure all data is protected from insider threats, cyber-attacks, and policy violations
  • Help customers identify and mitigate risks related to AI systems, including copilots, LLMs, and shadow AI usage
  • Drive measurable reduction in data exposure across cloud, SaaS, and data platforms
  • Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
  • Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
  • Alongside Sales, identify and champion upsell opportunities
  • Learn new Varonis products as they are developed and released and develop expertise in your client's unique security ecosystem(s)
  • Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
  • Serve as primary technical contact and augment our support and engineering teams
  • Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
  • Engage with customers at all levels of their organization, including but not limited to: Infrastructure, AI/ML, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
  • Identify, research, maintain control, and remediate customers' technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
  • Escalate customer issues to management when appropriate
  • Create knowledge base content to capture new learning for customer and internal reuse.
Requirements
  • Bachelor's Degree or equivalent experience
  • 4+ Years working in a customer facing role at a Cloud Security, Cyber Security, or Data Security & Privacy company
  • Experience working with enterprise SaaS/IaaS/PaaS environments (AWS, Azure, GCP, Salesforce, M365, etc.)
  • Knowledge of enterprise IT, cloud, identity and access models (EntraID/IAM), and security technologies
  • Understanding of data classification, governance, and DSPM concepts
  • Familiarity with AI/LLM data risks and governance considerations (preferred)
  • Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
  • Excellent communication skills with the ability to engage technical and executive audiences
  • Proven problem-solving abilities
  • Commitment to customer success
  • Proven success in contributing to a team-oriented environment.
  • Sales oriented.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent communication (written and oral) and interpersonal skills.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
#LI-Remote

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