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Remote Technical Account Manager Associate Jobs in Massachusetts

Essity

Account Manager

Boston, MA · On-site +1

$75K - $85K/yr

This will be a remote position responsible for covering Massachusetts and New Hampshire. The ideal ... Must have having leading technical capabilities to work in a blended selling role (including ...

Specialty Program Group

Account Manager

Lynnfield, MA · On-site +1

$95K - $110K/yr

We pride ourselves on providing professional technical expertise and tremendous market access to ... remote work is an option for the right candidate. * Knowledge of marine policies and industry ...

HUB

Account Manager

Lynnfield, MA · On-site +1

$95K - $110K/yr

We pride ourselves on providing professional technical expertise and tremendous market access to ... remote work is an option for the right candidate. * Knowledge of marine policies and industry ...

Hamilton Company

Account Manager

Boston, MA · On-site +1

Conduct product demonstrations, instrument trials/pilots, and technical presentations to research ... Hybrid work is preferred but remote work can also be negotiated. While performing the duties of ...

Hamilton Company

Account Manager

Boston, MA · On-site +1

$85K - $110K/yr

Conduct product demonstrations, instrument trials/pilots, and technical presentations to research ... Hybrid work is preferred but remote work can also be negotiated. While performing the duties of ...

LGC Group

Account Manager

Milford, MA · On-site +1

$105K/yr

At least 5 years' experience in selling technical products used in research laboratories. Prior successful key account management experience dealing with central procurement is preferred * Able to ...

PolyAI

Account Manager

Boston, MA · Remote

$172K - $192K/yr

PolyAI is searching for a US-Based Account Manager , reporting directly to the VP of Account ... Understanding and clearly communicating the benefits of complex, technical solutions to early ...

Black Spectacles

B2C Account Manager

Boston, MA · Remote

$60K - $80K/yr

As a fully remote, entrepreneurial company, we foster a collaborative, high-performing culture ... We are seeking a proactive, detail-oriented Account Manager to support the growth and success of ...

Picus

Channel Account Manager

Boston, MA · Remote

Deliver sales and technical enablement for partner sales reps, SEs, and services teams * Manage the ... Be part of a global remote team who is taking on Exposure Validation and a growing market segment.

Qualio

Account Manager

Boston, MA · Remote

The Qualio team is all-remote, and currently distributed across North America, Europe and Australia. What's the opportunity? As an Account Manager you are a key member of the Customer Success team ...

Picus

Channel Account Manager

Boston, MA · On-site +1

Deliver sales and technical enablement for partner sales reps, SEs, and services teams * Manage the ... Be part of a global remote team who is taking on Exposure Validation and a growing market segment.

Teledyne FLIR LLC

Sales Account Manager

Billerica, MA · On-site +1

$96K - $128K/yr

Manage and grow existing accounts through upselling and cross-selling. * Identify and pursue new ... Advantage: Experience selling technical or engineered products and solutions. * Required:

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Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Massachusetts?

The most popular types of Remote Technical Account Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Technical Account Manager Associate jobs?

Cities in Massachusetts with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Account Manager

Essity

Boston, MA • On-site, Remote

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Essity rating

7.1

Company rating: 7.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Account Manager - Distributor Enablement Specialist (MA, NH)
Who We Are
Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.
About The Role
Essity is currently searching for an experienced Account Manager. The Account Manager will focus on large end user development, work with regional distribution partners, retain and grow existing business, pursue new multi-segment business opportunities, and work with internal departments (supply chain, pricing, sales and marketing). This individual will operate with clear guidance from the Regional Sales Manager, executing on priorities defined by Commercial Planning. Responsible for creating strong relationships and collaboration with designated distributors to drive profitable growth.
This will be a remote position responsible for covering Massachusetts and New Hampshire. The ideal candidate should live in the aligned Essity Regional structure with ability to travel often.
We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.
What You Will Do
  • Plan and develop strong relationships and TORK competencies with distribution partners. Deliver clear communication, following Essity Commercial Planning directives and overall BU directives, to ensure targets are met regarding distribution partner satisfaction, retention, and profitable growth.
  • Negotiate with distribution partners in sales region. Create and execute against joint distribution business plans. Review progress to plan with distribution regularly.
  • Translate sales plans into sales activities by customer/account, according to Sales Manager and Commercial Planning guidelines. Monitor and adjust sales activities on regular basis to meet business objectives.
  • Build strong distribution partnerships to execute against goals.
  • Provide hygienic solutions to distribution partners and end customers to contribute to profitable growth targets.
  • Ensure that DSRs have outstanding knowledge and understanding of Essity products and hygiene solutions.
  • Actively engage with segment sales to drive end customer wins.
  • Deliver on agreed upon sales targets and sales KPIs with designated distribution partners.
  • Responsible for day-to-day business matters and customer inquiries.
  • Position TORK as the partner of choice and preferred brand with distribution partners in sales region. Continuously build market knowledge of industry and competition.
  • Develop and manage individual pipeline through effective use of CRM.
  • Build competency with Essity tools (CRM, CPQ, Seismic, Farsight, PowerBI, etc.).

Who You Are
  • Bachelor's degree Business, Sales or Marketing. Experience in lieu of education will be considered
  • 3-5 years of sales experience; 2-3 years of account management
  • Must have having leading technical capabilities to work in a blended selling role (including experience working in CRM systems (Microsoft Dynamics preferred), MS Teams and Office) and strong financial acumen
  • Must have strong communication, presentation, negotiation and sales skills with demonstrated ability to influence buyers
  • Demonstrated ability to seek out, identify, qualify and win opportunities to achieve short and long-term strategic goals
  • Ability to travel up to 50%

What We Can Offer You
At Essity, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Compensation and Benefits
$75,000 - $85,000/annual salary range + annual sales incentive + benefits
Pay offered may vary depending on multiple individualized factors such as knowledge, skills, and experience.
Along with competitive pay you will be eligible for the following benefits:
  • United Healthcare PPO / EyeMed Vision Insurance / Delta Dental Insurance
  • Wellness program provided through Rally
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match and annual employer base contribution
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • PTO offering with Paid Holidays
  • Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
  • Employee discounts program
  • Scholarship program for children of Essity employees.

Collaborative and Caring Culture | Empowerment & Engaged People | Work with Impact and A Powerful Purpose | Individual Learning & Career Growth | Health & Safety Priority | Sustainable Value Together| Innovation| Sustainable Working Life | Total Reward
Additional Information
The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.
If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com
Together, we are improving lives, every day
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.
Application End Date:
Job Requisition ID:
Essity264070

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