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Remote Technical Account Manager Associate Jobs in Massachusetts

Port

Account Manager, LATAM

Boston, MA · On-site +1

Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus. * Highly organized, data-driven, and strategic, with the ability to manage multiple accounts ...

Sanofi EU

Oncology Account Manager

Cambridge, MA · Remote

$125K - $208K/yr

Remote, US About the Job The Oncology Area Business Manager (ABM) is accountable for achieving ... Effective account targeting and time management. * Attend training sessions as required and ...

Sanofi EU

Oncology Account Manager

Brockton, MA · Remote

$125K - $208K/yr

Remote, US About the Job The Oncology Area Business Manager (ABM) is accountable for achieving ... Effective account targeting and time management. * Attend training sessions as required and ...

Sanofi EU

Oncology Account Manager

Lowell, MA · Remote

$125K - $208K/yr

Remote, US About the Job The Oncology Area Business Manager (ABM) is accountable for achieving ... Effective account targeting and time management. * Attend training sessions as required and ...

Sanofi EU

Oncology Account Manager

Lynn, MA · Remote

$125K - $208K/yr

Remote, US About the Job The Oncology Area Business Manager (ABM) is accountable for achieving ... Effective account targeting and time management. * Attend training sessions as required and ...

Sanofi EU

Oncology Account Manager

Worcester, MA · Remote

$125K - $208K/yr

Remote, US About the Job The Oncology Area Business Manager (ABM) is accountable for achieving ... Effective account targeting and time management. * Attend training sessions as required and ...

Sanofi EU

Oncology Account Manager

Quincy, MA · Remote

$125K - $208K/yr

Remote, US About the Job The Oncology Area Business Manager (ABM) is accountable for achieving ... Effective account targeting and time management. * Attend training sessions as required and ...

Sanofi EU

Oncology Account Manager

Boston, MA · Remote

$125K - $208K/yr

Remote, US About the Job The Oncology Area Business Manager (ABM) is accountable for achieving ... Effective account targeting and time management. * Attend training sessions as required and ...

Crocs

Sr Amazon Account Manager

Westwood, MA · Remote

Advanced Microsoft Excel skills; experience with Power BI preferred #LI-AE1 #LI-remote The Company ... Title: Sr Amazon Account Manager Salary or Pay Range: $135,000 - $145,000 Pay offered will vary ...

Jostens

Territory Sales & Account Manager

Boston, MA · On-site +1

$75K - $85K/yr

TERRITORY SALES & ACCOUNT MANAGER FIELD-BASED POSITION | NEW ENGLAND TERRITORY | TRAVEL UP TO 60 ... Associates, and Regional Service Team Manager) to develop and execute the territory consumer ...

Hilb Group

Benefits Account Manager

Mansfield, MA · On-site +1

At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven ... The Hilb Group is currently seeking a motivated and ambitious Benefits Account Manager to join our ...

Xylem

Capital Account Manager, Sales & BD

Boston, MA · On-site +1

We're Hiring a Capital Account Manager, Sales & Business Development! We are currently seeking a ... Strong technical and commercial skills with the ability to solve customer problems, navigate ...

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All JobsTechnical Account Associate JobsRemote Technical Account Manager Associate JobsRemote Technical Account Manager Associate Jobs in Massachusetts

Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Massachusetts?

The most popular types of Remote Technical Account Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Technical Account Manager Associate jobs?

Cities in Massachusetts with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Health & Welfare Account Manager

Sentinel Group

Wakefield, MA • On-site, Remote

$58K - $68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Location Note: This a remote position.
The Purpose of Your Role:
We are seeking an outgoing, highly motivated individual to join our company as part of our Health & Welfare Service Team.
The Health & Welfare Account Manageris responsible for developing and maintaining professional relationships with Sentinel's client base. Our team works with employers to administer a variety of reimbursement accounts offered as a benefit to their employees. This may include Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA) and more. The role requires the individual to lead the client experience by proactively reaching out to clients to build and maintain relationships, responding to client inquiries in a timely manner, delivering expert advice, and being an advocate for a designated group of clients. The Account Manager will be accountable to the clients they serve by managing and exceeding expectations. A successful candidate will have the ability to work independently when necessary, but most importantly, collaborate cohesively with a team of colleagues and other business units to drive results.
What you'll bring to Sentinel:
  • Experience servicing multiple clients promptly and accurately.
  • Possess a desire for continuous learning and ability to utilize resources to gather information.
  • Exhibit a willingness to take on new clients, projects and responsibilities.
  • Demonstrate a team-oriented attitude and ability to work well with internal colleagues in support of client needs.
  • Ability to work independently and manage your time effectively to meet deadlines and client expectations.
  • Motivation to streamline processes and improve efficiencies.
What you'll be responsible for:
  • Lead relationships with your assigned clients by holding regular clients meetings and managing service-level agreements.
  • Respond to direct client inquiries and help to manage general plan operations.
  • Manage escalated issues through the Sentinel ticket system. This may include escalated client issues as well as participant issues.
  • Use problem-solving and critical thinking skills to address non-routine client inquiries and issues.
  • Leverage Sentinel's suite of tools to provide clients with the data to develop strategies in order to engage their employees in the education and selection of their benefits.
  • Search for new and innovative ways to meet our client needs and improve our existing processes.
About you:
We are looking for a customer-focused individual with the desire to become a subject matter expert in our field and use that expertise to improve the client experience. The ideal candidate will be a critical thinker and problem solver that is able to address a wide variety of client needs. We strive to surround ourselves with team members who go above and beyond in all job facets and look for people who are able to learn quickly, review current processes, recommend improvement opportunities and embrace change.
What you need to have:
Preferred qualifications:
  • 3-5 years of client service, account management, or related experience in the financial or benefits services industry
  • Ability to obtain Section 125 Cafeteria Plan certification within one year of hire
  • Ability to communicate with clients to problem-solve and to create a positive experience
  • Ability to work independently with limited supervision
  • Ability to work well with people from different disciplines with varying degrees of technical and industry experience

Salary Range: $58,000-$68,000, depending on experience
At Sentinel, compensation is calibrated to yourgeographic locationto reflect local market conditions; theposted salary rangemay vary based on where you live.
Nice to haves:
  • Familiar with managing Reimbursement Accounts (FSA, HRA, HSA)

What you'll be part of:
Joining our company means becoming part of something special. We're driven by a mission to excel in our industry and within our team, supported by people who truly care about our organization.
Sentinel was recognized by The Boston Globe as a Top Place to Work in 2020, 2023, and 2025. The firm also earned the Top Workplaces USA Award from Energage through 2021-2026.
At Sentinel, we welcome people from diverse experiences, backgrounds, and perspectives - and we wouldn't have it any other way. So even if you don't meet every single requirement, please consider applying if you like what you see. Our priority is to find talented individuals who enrich our team culture, contribute with enthusiasm, and are passionate about what they do.
Sentinel is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
Some of our Benefits:
  • PTO (vacation, sick, personal time bank)
  • FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
  • 12 Paid Holidays (10 stated and 2 floating holidays)
  • 2 Community Volunteer Days
  • 5 Summer Half Days
  • Medical, Dental, Vision
  • Life Insurance
  • LTD & STD
  • Retirement Plan with 4% Employer Match
  • Parental Leave

See What We Stand For: https://www.sentinelgroup.com/About-Us/Join-Our-Team
Who we are:
Sentinel Group proudly serves nearly 5,000 clients throughout the U.S. For 35+ years, we've remained devoted to positively impacting the lives of our people, our clients and our communities. With a 9-year average associate tenure among our 265 professionals, our team's commitment to excellent service has positioned Sentinel as the only provider who makes benefits EASY: easy for your people; easy for your business; and easy for you.
Our ultimate goal is to help companies and their employees prepare for their future health, wealth and retirement needs. Whether it's through retirement plans, group health insurance, reimbursement accounts or financial planning, we engineer simple solutions and continuously strive to make them better. Our in-house experts - and their commitment to excellence - define who we are.
Sentinel is also one of the largest employee benefits firms in Massachusetts (Boston Business Journal) and was named a 2022 Retirement Plan Adviser of the Year in the Mentorship category (PLANADVISER Magazine).

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