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Remote Technical Account Manager Associate Jobs in Pennsylvania

Curotec

Technical Account Executive

Philadelphia, PA · On-site +1

We are currently looking for a Technical Account Executive with direct experience in a business ... Manage and call on new and existing leads * Ideate and implement sales campaign ideas with the BDR ...

Danaher

Account Manager

Philadelphia, PA · On-site +1

$95K - $120K/yr

... technical, scientific, or capital equipment solutions within biopharma or life sciences ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Cap Index

Enterprise Account Manager

Exton, PA · Remote

This remote position is ideal for candidates based in the PA, NY, NJ, DE, or DC areas. While the ... Technical Proficiency: Understanding of security management platforms, crime risk data, and related ...

IncentFit

Account Manager

Philadelphia, PA · Remote

$65K - $80K/yr

A history of meeting or exceeding retention and growth quotas while managing technical platform ... Flexibility: 40% remote work (work from home) after training, plus flexible hours. * Perks: $1,000 ...

Respage

Paid Media Account Manager

Philadelphia, PA · Remote

Paid Media Account Manager Remote Greater Philadelphia Area Respage Client-facing. Hands-on. All in ... You won't hand the technical work off to someone else, and you won't outsource the relationship.

APR

Remote Commercial Lines Account Manager

Trappe, PA · On-site +1

$75K - $85K/yr

Remote Commercial Lines Account Manager Location: Flexible - In-Office or Hybrid Remote (Trappe, PA - Based) Compensation: $75,000-85,000 plus comprehensive benefits About Independent insurance ...

Essity

Account Manager

Scranton, PA · On-site +1

This will be a remote position responsible for covering the Central / Western PA and Southern Tier ... Must have having leading technical capabilities to work in a blended selling role (including ...

Dudley Staffing

O&G Account Manager

Pittsburgh, PA · Remote

Remote, field-based. Candidate must be located within 100 miles of Pittsburgh, PA. Territory covers ... on technical and product support REQUIREMENTS Required: 5+ years of experience in the gas ...

ApexDrop

Account Manager

Erie, PA · Remote

$5.0K/mo

ACCOUNT MANAGER Full-Time | Remote | Reports to: Director of Revenue ABOUT APEXDROP Most influencer marketing is paid actors reading scripts. Over a decade ago, ApexDrop built the opposite: 20,000 ...

rePurpose Global

Account Manager

Philadelphia, PA · Remote

$80K - $90K/yr

This position is remote-only for East Coast, US candidates. If you are based in New York City, we ask that you join our hybrid work environment. About the Role The Account Manager owns commercial ...

APR

Commercial Lines Account Manager

Norristown, PA · On-site +1

$75K - $90K/yr

Norristown, PA | Hybrid (willing to consider fully remote for the right candidate) Job Overview ... enhance technical knowledge and capabilities. Qualifications: * A minimum of 5-7 years of ...

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Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Pennsylvania?

The most popular types of Remote Technical Account Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Remote Technical Account Manager Associate jobs?

Cities in Pennsylvania with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Senior Technical Account Manager

Aria Systems

Philadelphia, PA • On-site, Remote

Full-time

Re-posted 18 days ago

Job description

Job Description
JOB DESCRIPTION
Title: Senior Technical Account Manager
Department: Professional Services
Location: US Remote
About Aria Systems
Aria Systems' cloud-based monetization platform is the analysts' choice, top-ranked by leading research firms. Innovative enterprises like Liberty Latin America, GTD, M1, and REV depend on Aria to accelerate time to market and increase flexibility, enabling them to maximize customer value and grow recurring revenue through subscription- and usage-based offering.
We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving startup that offers a dynamic working environment with a collaborative culture, where you and your peers can learn from each other, and where you can make visible contributions that benefit our world-class customers and partners.
Department Overview
The global Technical Account Management (TAM) team sits within Aria's Professional Services organization. Through the TAM program, our team partners with customers to maximize the value of their investment in Aria.
Position Summary
The Senior Technical Account Manager is a recognized subject matter expert on the TAM team, responsible for managing Aria's most complex, highest-value customer accounts. You bring a strategic mindset and deep telco billing domain expertise to every engagement, operating comfortably at both technical and executive levels.
You drive measurable outcomes across your portfolio - from accelerating time-to-value, to reducing escalations through proactive risk mitigation - while setting the standard for technical excellence within the team. You are a strategic thinker and team player who thrives in a fast-paced environment and has the technical depth to troubleshoot complex problems and the business acumen to communicate their impact at the executive level.
Responsibilities
  • Become the trusted advisor to key technical and business stakeholders, leveraging your telco billing expertise to deliver recommendations that measurably improve billing accuracy, operational efficiency, and customer satisfaction.
  • Develop a deep technical understanding of each customer's implementation to troubleshoot complex, multi-vendor problems - reducing time to resolution and driving root-cause fixes that prevent recurrence.
  • Help customers achieve their business goals by delivering timely, proactive best-practice recommendations that drive measurable increases in platform adoption and recurring revenue growth.
  • Lead technical health reviews that result in documented improvement plans.
  • Partner closely with Customer Success, Technical Support, Engineering, and Product Management to ensure customer challenges and requirements translate directly into product and service improvements.
  • Proactively monitor systems and tools to identify and mitigate risks before they become customer-impacting issues.
  • Translate complex technical concepts into clear business language for executive stakeholders, and map business requirements into actionable technical featuresDefine and document best practices, contributing to a growing internal knowledge base that elevates the broader TAM team.

Qualifications
Required:
  • Minimum of 8 years of work experience, with a preference for roles such as technology consultant, business analyst, technical CSM, technical account manager, solutions architect, or implementation consultant.
  • Demonstrated domain expertise in telco billing for B2B and/or B2C customers, including hands-on experience with complex bill runs, billing cycles, and billing system integrations.
  • Familiarity with REST APIs, webhooks, and enterprise integration patterns; experience working with subscription billing platforms, cloud-based SaaS applications, or BSS/OSS environments is a strong plus.
  • Spanish language proficiency preferred, but not required - we serve a growing base of customers across Latin America.
  • Excellent communication skills, both verbal and written, with the ability to lead conversations with technical and business stakeholders including C-suite and executive audiences.
  • Ownership mentality with a proactive approach to identifying and resolving issues.Proven ability to operate successfully in cross-functional teams across engineering, product, and customer-facing organizations.

Desired:
  • Bachelor's degree or equivalent
  • Experience working with enterprise-level systems, cloud-based e-commerce or subscription management platforms a plus.
  • Able to travel domestically and internationally as needed (typically less than 25%).

Aria Culture
Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. As a dynamic company, we expect all of our employees to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return Aria offers competitive salaries and benefits, attractive stock options, and flexible work arrangements.

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