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Remote Technical Account Manager Associate Jobs in Illinois

Talon.One

Technical Account Manager Lead, AMER

Chicago, IL · On-site +1

$130K - $150K/yr

One. You will be responsible for transitioning our AMER Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that ...

Harness

Customer Account Manager

Chicago, IL · Remote

$123K - $137K/yr

Position Summary At Harness, our Customer Account Manager own the customer's success from ... or a related technical field, or equivalent experience Work Location * Remote within Central ...

Emersesales

Account Manager

Chicago, IL · On-site +1

$105K - $180K/yr

Account Manager - Chicagoland Engineered Corrosion Solutions is an exciting and fast-growing ... Present technical solutions to a variety of customers This is a remote position; however ...

Envoy Global, Inc.

Account Manager

Chicago, IL · On-site +1

$60K - $75K/yr

This is a fully remote opportunity open to candidates residing anywhere within the U.S. As our Account Manager you will be required to: * Monitor personal and team inboxes and serve as the primary ...

Envoy Global

Account Manager

Chicago, IL · Remote

$60K - $75K/yr

This is a fully remote opportunity open to candidates residing anywhere within the U.S. As our Account Manager you will be required to: * Monitor personal and team inboxes and serve as the primary ...

3M

Global Account Manager

Springfield, IL · On-site +1

... business across varied locations including remote work options and major US hubs. You will ... technical advisor and sales leader; travel up to 50% may be required. #J-18808-Ljbffr

3M

Global Account Manager

Springfield, IL · On-site +1

... business across varied locations including remote work options and major US hubs. You will ... technical advisor and sales leader; travel up to 50% may be required. #J-18808-Ljbffr

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Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Illinois?

The most popular types of Remote Technical Account Manager jobs in Illinois are:

What cities in Illinois are hiring for Remote Technical Account Manager Associate jobs?

Cities in Illinois with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Technical Account Manager

Sonoco Products Company

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Sonoco rating

7.3

Company rating: 7.3 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

61st of 121 rated packaging manufacturers

Job description

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive.
Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.
This role integrates technical, commercial, and account management responsibilities to drive profitable growth within the tissue/towel market segment. The position serves as the technical-commercial lead for assigned accounts and new product development initiatives, translating customer manufacturing, performance, and sustainability requirements into differentiated value propositions. The role partners cross-functionally with operations, quality, engineering, technology, supply chain, and finance to deliver technically sound, economically compelling solutions while strengthening long-term customer relationships.
Safety, health, and environmental stewardship take precedence over all duties in this position.
What you will be doing:
  • Own and execute account plans aligned with divisional objectives, including volume growth, margin improvement, and market share expansion.
  • Lead the technical-commercial interface with converters and end users, developing deep, multi-level relationships from plant operations through executive leadership.
  • Monitor market trends, competitive activity, and technical developments to inform strategy and proactively identify growth opportunities.
  • Act as a technical subject-matter partner to customers by understanding their converting equipment, specifications, performance criteria, and application requirements.
  • Collaborate with engineering, quality, and operations teams to develop, test, and commercialize new products, grades, and service offerings.
  • Translate customer process challenges into actionable internal development projects, including trials, qualifications, and continuous improvement initiatives.
  • Support value proposition development by quantifying performance improvements, material efficiencies, and operational benefits.
  • Lead pricing strategy as well as margin management for assigned accounts.
  • Maintain detailed account analytics including sales, volume forecasts, gross margins, competitive positioning, specifications, and contract terms.
  • Support sales and operational planning (S&OP) through accurate forecasting and demand insights.
  • Manage commercial agreements including pricing structures, supply agreements, inventory programs, and confidentiality agreements.
  • Ensure disciplined management of AR/DSO and working capital objectives.
  • Serve as the primary commercial liaison across operations, quality, technology, engineering, procurement, and finance to ensure alignment on account strategies.
  • Champion internal communication to ensure flawless execution of customer programs from development through commercialization.
  • Lead resolution of complex technical or commercial issues by coordinating cross-functional resources to ensure timely, effective outcomes.
  • Conduct regular business and technical reviews covering performance, quality, delivery, innovation pipelines, and value creation.
  • Promote a continuous improvement mindset focused on operational optimization and customer success.

We'd love to hear from you if:
  • Bachelor's degree required; preference for engineering, materials science, chemistry, business, or related technical discipline.
  • 7-10+ years of experience in packaging and paper manufacturing environments with a strong blend of technical and commercial responsibilities.
  • Demonstrated success in strategic or national account management and complex opportunity development.
  • Proven ability to quantify and communicate technical and financial value.
  • Strong analytical, presentation, and business acumen.
  • Proficiency with CRM systems and advanced use of Excel, PowerPoint, and Word.
  • Experience supporting new product development or technical commercialization projects.
  • Working knowledge of converting processes, raw materials, and performance-based specifications.
  • Location Mid-West (Indianapolis, IN; Chicago, IL preferred). Position will cover a few accounts on the West Coast that will require travel to these areas.
  • Travel required to customer sites, manufacturing facilities, and internal meetings as business needs dictate. Travel will be at least 50%.
  • High integrity with a strong commitment to safety and compliance.
  • Customer-focused, technically curious, and results-driven.
  • Structured, methodical approach to complex problem-solving.
  • Willingness to challenge the status quo and drive continuous improvement.

Compensation:
This is a progression position, and salary will be determined based on experience and business needs. The annual base salary range for this role is as follows:
  • Account Representative: $73,280 - $82,400, plus an annual target bonus of 12.5% of base salary.
  • Account Representative II: $99,360 - $111,780, plus an annual target bonus of 12.5% of base salary.
  • Senior Account Representative: $111,760 - $125,730, plus an annual target bonus of 12.5% of base salary.
  • Account Manager: $124,800 - $140,400, plus an annual target bonus of 12.5% of base salary.

#LI-CB1
At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.
Benefits
  • Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
  • 401(k) retirement plan with company match
  • Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
  • Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
  • Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
  • Tuition reimbursement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

What Sonoco employees say

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About Sonoco

Sourced by ZipRecruiter

Sonoco is a $5 billion global provider of consumer packaging, industrial products and packaging supply chain services. When collaborating with our customers, we leverage our deep knowledge of material science, our i6 Innovation ProcessTM, and our industry-leading packaging and services portfolio to create impactful customized solutions that build stronger brands. We produce packaging for many of the world's most recognized brands, in markets such as appliances and electronics, automotive, beverages, confection, construction, converted paperboard, fresh and natural food, frozen and refrigerated food, shaving, home, lawn and garden, medical/pharmaceutical, pet care, powdered beverages, recycling and snacks. Sonoco's operations consist of our global consumer packaging businesses (rigid paper and closures, flexibles and plastics); our display and packaging division (high-impact retail displays and packaging supply chain management); our industrial businesses (tubes and cores, reels and spools, uncoated recycled paperboard and Sonoco Recycling, one of the world's largest recyclers); and our Protective Solutions division (custom-designed protective, temperature-assurance and retail security packaging solutions and highly engineered components). From our headquarters in Hartsville, S.C., and more than 300 operations in 33 countries, we serve customers in 85 nations.

Industry

Manufacturing

Company size

10,000+ Employees

Headquarters location

Hartsville, SC, US

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