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Remote Technical Account Manager Associate Jobs in Illinois

Black Spectacles

B2C Account Manager

Chicago, IL · On-site +1

$60K - $80K/yr

As a fully remote, entrepreneurial company, we foster a collaborative, high-performing culture ... We are seeking a proactive, detail-oriented Account Manager to support the growth and success of ...

Oktopost

Account Manager

Chicago, IL · On-site +1

$100/day

Are you an experienced Account Manager, Account Executive, or Customer Success star? Looking to ... Collaborate with Solutions Managers to address clients' technical requests and ensure they receive ...

Amazon

Senior Account Manager, CPG

Chicago, IL · Remote

... Technical Account Managers, Partner Sales/Development Managers, and Specialist Sales teams to deliver comprehensive solutions and drive partner opportunities - Leverage AWS Migration Acceleration ...

Rentokil

Technical Service Manager

Springfield, IL · On-site +1

$115K - $115K/yr

Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers. * Works collaboratively with Branch leaders to ...

Jorie AI

RCM Account Manager

Oak Brook, IL · Remote

About the Role JorieAI is seeking an experienced Revenue Cycle Management (RCM) Account Manager to ... Remote position within the United States * Hours 8:00-5:00CST- Monday through Friday Key ...

Sbdinc

Account Manager, Engineered Products

Chicago, IL · Remote

Account Manager - Engineered Products - Midwest Region Remote/Field based - 50-75% Regional Travel ... Apply your experience sellingengineered or technical productsto support customer applications and ...

Archer Daniels Midland

Account Manager Texturants Food - Remote Nature and Scope ADM Texturants offers a variety of ingredient solutions to the food, industrial and pharmaceutical markets. These ingredients include ...

Staples, Inc.

Sales Account Manager

Waukegan, IL · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Associate degree, bachelor's degree, or equivalent work experience. What's needed - Preferred ...

Staples, Inc.

Sales Account Manager

Naperville, IL · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Associate degree, bachelor's degree, or equivalent work experience. What's needed - Preferred ...

Staples, Inc.

Sales Account Manager

Old Mill Creek, IL · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Associate degree, bachelor's degree, or equivalent work experience. What's needed - Preferred ...

Staples, Inc.

Sales Account Manager

Schaumburg, IL · On-site +1

... remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ... Associate degree, bachelor's degree, or equivalent work experience. What's needed - Preferred ...

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All JobsTechnical Account Associate JobsRemote Technical Account Manager Associate JobsRemote Technical Account Manager Associate Jobs in Illinois

Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Illinois?

The most popular types of Remote Technical Account Manager jobs in Illinois are:

What cities in Illinois are hiring for Remote Technical Account Manager Associate jobs?

Cities in Illinois with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

B2C Account Manager

Black Spectacles

Chicago, IL • On-site, Remote

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

About Black Spectacles
Black Spectacles is the leading learning platform for architects and designers, recognized for our strong brand, thriving business, and meaningful impact on the architecture profession. We are passionate about supporting the architecture and design community through innovative educational products and exceptional customer experiences.
As a fully remote, entrepreneurial company, we foster a collaborative, high-performing culture where creativity, professionalism, and growth thrive. Our team is driven by a shared commitment to excellence, innovation, accountability, and taking care of one another.
Black Spectacles has been recognized by Great Place to Work and Built In as a top workplace, honored by the American Institute of Architects for our national impact on the profession, and named by Inc. Magazine as one of the fastest-growing companies in the country.
Role Overview
This is a brand-new, high-impact role with the opportunity for ownership and professional growth. We are seeking a proactive, detail-oriented Account Manager to support the growth and success of our existing and future B2C client relationships. This role partners closely with the sales and marketing teams to deliver a world-class client experience through account support, relationship management, operational coordination, and client engagement initiatives.
The ideal candidate is highly organized, client-focused, and eager to grow within an account management or client success career path. This is an excellent opportunity for someone who enjoys building relationships, solving problems collaboratively, and contributing to client retention and long-term success.
Salary range: $60,000-$80,000, commensurate with experience and qualifications. Uncapped commission with meaningful upside on upsells, new sales, and re engagement wins, with an OTE of $90,000.
What You'll Do
  • Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier
  • Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose
  • Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership
  • Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool
  • Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline
  • Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers
  • Contribute ideas, processes, and playbooks that shape this role into a scalable function
  • Maintain accurate records inside HubSpot CRM
  • Operate with a high level of professionalism, ownership, and follow through across every customer interaction

Requirements
  • Bachelor's degree
  • 2 to 4+ years of account management experience with a sales component
  • Demonstrated ability to upsell, cross sell, or grow existing accounts
  • Strong written and verbal communication with a relationship first approach
  • Self-starter who is comfortable operating without a polished playbook or fully built CRM on day one
  • Excellent organizational skills and the ability to manage a high volume of accounts independently
  • HubSpot experience preferred; Intercom and Stripe experience a plus
  • Comfortable in a fully remote, high accountability environment
  • High integrity, coachability, and a genuine interest in helping customers succeed

Our Ideal Teammate
  • At Black Spectacles, we value individuals who:
  • Take ownership and accountability for their work
  • Bring curiosity, creativity, and a growth mindset
  • Collaborate openly and contribute positively to team culture
  • Pursue excellence and continuous improvement
  • Care deeply about making a meaningful impact on the architecture and design community

Benefits
  • Work From Home: Enjoy the flexibility of working remotely year-round.
  • Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage.
  • Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%.
  • Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave.
  • Referral Program: Earn rewards by referring top talent to our team.
  • Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie.

Join Us
If you're excited to grow your career in account management while making a meaningful impact in the architecture and design industry, we'd love to hear from you.
Black Spectacles is proud to be an equal opportunity employer.

Apply