Computer Technician Jobs in Ohio (NOW HIRING)

Description

• Starting compensation for this role is typically set at an hourly rate ranging between $20.34 for 0 years of experience and $25.42, commensurate with experience.
• This role is also eligible for a performance bonus based on team performance and goal attainment.

• Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
• Tuition Reimbursement: Staff members may apply for up to​ 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.

• Mission Focus – focuses on IDEA’s core purpose of getting all students into college  
• Record of Results – holds high expectations for self and others to achieve and surpass intended goals 
• Problem Solving – able to synthesize, analyze, and prioritize data and opportunities to develop strategies for achieving quantifiable goals 
• Communication – effectively conveys information using a variety of channels and techniques 
• Continuous Improvement – proactively identifies opportunities to improve and consistently reflects on past actions to guide future decisions 

• Education: High School Diploma Required; Bachelor’s Degree Preferred
• Experience: Two years of technical support experience

• Knowledge of computer hardware and software applications 
• Ability to analyze and resolve computer hardware and software problems 
• Knowledge of technologies available for use in instructional setting 
• Ability to repair computer and technology equipment 
• Strong organizational, communication, and interpersonal skills 

• Work with and report to APO on campus technology requests. 
• Communicate with all clients within 24 hours about repairs 
• Partner up with Helpdesk manager on reporting to identify and track goals and trends. 
• Complete standard tickets on time and follow up with customers. 
• Encourage a Helpdesk creation culture on campus while maintaining great customer service and support. 
• Offer technology quotes and solutions for assigned campuses  

• Ensure every ticket completed is bookended with communication with customer 
• Educate end users after a job is complete to further knowledge and best practices 
• Check back with customer to ensure reliability after service  

• Outline and schedule major tasks and milestones to track progress at each site 
• Coordinate with campus and central office stakeholders to ensure all dependencies are managed to proper execution 
• Escalate major and minor risks to relevant actors  

• Lead Information Security and Privacy practices at the campuses  
• Build a strong security culture at each campus through risk management, education, and deterrence 
• Practice and share best practice around proper use of technology 
• Initiate incidence reporting with campus leadership and HQ personnel to manage all security breaches 

• Work with HQ and APOs to develop and communicate plans and statuses on monthly HQ projects including Inventory, cleanups, setups, maintenance, computer pickup and BOY 
• Manage time between tasks and projects and collaborate with APOs, Key Stake Holders and Regional Lead Tech.

• Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college  
• Has demonstrated effective outcomes and results, and wants to be held accountable for them 
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly 
• Works with urgency and purpose to drive student outcomes 
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change 
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization 
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes 
• We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students