Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician II - Windows who is responsible for providing intermediate-level technical support and ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician II - Windows who is responsible for providing intermediate-level technical support and ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician II - Windows who is responsible for providing intermediate-level technical support and ...
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician II - Windows who is responsible for providing intermediate-level technical support and ...
Computer Field Technician
$13.25 - $16/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$13.25 - $16/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$17 - $20.75/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$17 - $20.75/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Repair Technician
Cary, NC · On-site
$15 - $25/hr
... computer solutions to residential consumers and small businesses. We service every type of ... support on Mac and all versions of Windows, and offer proactive remote monitoring on business ...
Computer Repair Technician
Cary, NC · On-site
$15 - $25/hr
... computer solutions to residential consumers and small businesses. We service every type of ... support on Mac and all versions of Windows, and offer proactive remote monitoring on business ...
Computer Field Technician
$12.25 - $14.75/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$12.25 - $14.75/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$17.50 - $21.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$17.50 - $21.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$16.25 - $19.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$16.25 - $19.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.25 - $18.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.25 - $18.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$18.25 - $22.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$18.25 - $22.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.75 - $19/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.75 - $19/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$13 - $15.75/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$13 - $15.75/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.50 - $19/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.50 - $19/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$14.50 - $17.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$14.50 - $17.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$13.75 - $16.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$13.75 - $16.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$16.25 - $19.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$16.25 - $19.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.25 - $18.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.25 - $18.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$14.75 - $18/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$14.75 - $18/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.75 - $19.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$15.75 - $19.25/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$12.75 - $15.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Field Technician
$12.75 - $15.50/hr
... support inspections, certifications, and combat system readiness. What to Expect Hands on technical work that blends classroom, computer based training, and intensive lab practice; frequent ...
Computer Support information
See Raleigh, NC salary details
$13.55 - $15.78
5% of jobs
$17.33 is the 25th percentile. Wages below this are outliers.
$15.78 - $18.01
28% of jobs
The median wage is $19.59 / hr.
$18.01 - $20.24
23% of jobs
$20.24 - $22.47
11% of jobs
$24.50 is the 75th percentile. Wages above this are outliers.
$22.47 - $24.71
8% of jobs
$24.71 - $26.94
7% of jobs
$26.94 - $29.17
5% of jobs
$29.17 - $31.40
4% of jobs
$31.40 - $33.63
4% of jobs
$33.63 - $35.86
2% of jobs
$35.86 - $38.09
1% of jobs
$13
$22
$38
How much do computer support jobs pay per hour?
As of Jun 19, 2026, the average hourly pay for computer support in Raleigh, NC is $22.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $25.96 per hour, depending on experience, location, and employer.
Which IT job has more salary?
In the IT field, roles such as network architects, cybersecurity managers, and cloud solutions architects tend to have higher salaries compared to entry-level support positions. These roles often require advanced certifications, specialized skills, and experience, which contribute to their higher compensation levels.
What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?
To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.
What is the difference between Computer Support vs Network Technician?
| Aspect | Computer Support | Network Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA Network+, Cisco CCNA |
| Work Environment | Help desks, user support, troubleshooting hardware/software | Network infrastructure, configuring routers/switches, network maintenance |
| Industry Usage | IT support, customer service, small to medium businesses | Telecommunications, large enterprise networks, data centers |
Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.
What are computer support specialists?
Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.
What is the starting salary for a computer support specialist?
The starting salary for a computer support specialist typically ranges from $35,000 to $50,000 annually, depending on location, experience, and certifications such as CompTIA A+. Entry-level roles often require basic troubleshooting skills and familiarity with common operating systems and hardware.
How do I get into computer support?
To enter computer support, gaining relevant skills such as troubleshooting, hardware and software knowledge, and customer service is essential. Many roles require a high school diploma or equivalent, and certifications like CompTIA A+ can improve job prospects; some positions may also require experience with operating systems and support tools. Entry-level positions often provide on-the-job training for technical skills and customer interaction.
What are the most common challenges faced by Computer Support professionals when assisting non-technical users?
One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.
What jobs pay $10,000 a month without a degree?
In the computer support field, high-paying roles such as network administrators, cybersecurity specialists, or IT consultants can reach or exceed $10,000 per month with extensive experience and certifications like CompTIA Security+ or Cisco CCNA. These positions often require strong technical skills, problem-solving abilities, and sometimes specialized training, but they do not always require a traditional college degree.
What are popular job titles related to Computer Support jobs in Raleigh, NC? For Computer Support jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Raleigh, NC look for? The top searched job categories for Computer Support jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Computer Support jobs? Cities near Raleigh, NC with the most Computer Support job openings:
Full-time
Posted 12 days ago
Job description
Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Support Technician II - Windows who is responsible for providing intermediate-level technical support and system administration assistance for Windows-based environments. This role supports the configuration, operation, and maintenance of client/server systems while ensuring optimal system performance and availability.
The position assists with daily system administration activities, supports end users in accessing business systems, and contributes to system optimization, capacity planning, and operational efficiency. This role serves as a bridge between Tier 1 support and senior system administrators. Key Tasks & Responsibilities
System Administration & Operations
- Assist with the daily operation and maintenance of Windows-based systems, including desktops, servers, and client/server environments.
- Support system configuration, installation, and upgrades of operating systems and related software.
- Monitor system performance and assist with optimization of system operations and resource utilization.
- Perform routine system maintenance tasks, including patching, updates, and system health checks.
- Assist in system capacity analysis and planning to support current and future requirements.
- Assist users in accessing and utilizing business systems and applications.
- Support account provisioning, permissions, and access control in accordance with organizational policies.
- Provide guidance and training to users on system functionality and best practices.
- Ensure timely resolution of service requests in accordance with SLAs.
Technical Support & Troubleshooting
- Provide support for Windows systems, resolving escalated hardware, software, and operating system issues.
- Troubleshoot system access, performance, and connectivity issues.
- Support enterprise applications and business systems within the Windows environment.
- Escalate complex system-level issues to senior administrators or engineering teams as needed.
System Monitoring & Maintenance
- Monitor system alerts, logs, and performance metrics to identify and resolve issues proactively.
- Assist in maintaining system security, including applying patches and updates.
- Support backup and recovery processes as required.
- Ensure systems remain compliant with organizational standards and policies.
Documentation & Reporting
- Document system configurations, procedures, and troubleshooting steps.
- Maintain accurate records of system changes and maintenance activities.
- Assist in preparing reports related to system performance, utilization, and capacity.
- Follow established change management and configuration management processes.
Collaboration & Support
- Work closely with Help Desk, network teams, and senior system administrators.
- Support system deployments, upgrades, and infrastructure projects.
- Participate in team meetings, training, and continuous improvement initiatives.
Required Skills & Competencies
- Knowledge of Windows operating systems (desktop and/or server)
- Familiarity with system administration concepts and tools
- Experience troubleshooting hardware, software, and system issues
- Basic understanding of networking concepts and system security
- Ability to monitor system performance and support optimization efforts
- Strong customer service and communication skills
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, or Microsoft certifications
- Experience with Active Directory and enterprise environments
- ITIL Foundation certification
- Experience in federal or government IT environments
Work Environment
- Office and/or customer-site environment
- May require on-call support or after-hours maintenance activities
- May involve physical handling of IT equipment
Required Skills & Competencies
- Knowledge of Windows operating systems (desktop and/or server)
- Familiarity with system administration concepts and tools
- Experience troubleshooting hardware, software, and system issues
- Basic understanding of networking concepts and system security
- Ability to monitor system performance and support optimization efforts
- Strong customer service and communication skills
Preferred Qualifications
- Experience with Active Directory and enterprise environments
- Experience in federal or government IT environments
Work Environment
- Office and/or customer-site environment
- May require on-call support or after-hours maintenance activities
- May involve physical handling of IT equipment
Education & Experience
Education
- Bachelor's degree in Information Technology, Computer Science, or related field
(or equivalent experience)
Experience
- 5+ years of experience in IT support or system administration
- Experience supporting Windows operating systems and client/server environments
- Experience with Tier 2-3 support and system operations preferred
Certifications
- Certifications such as CompTIA A+, Network+, or Microsoft certifications
- ITIL certification preferred.
Security Clearance
- Applicants must be able to obtain a Public Trust clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Computer World Services
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Falls Church, VA, US
Year founded
1990