Job description
Company Overview
NerdsToGo is a cool, fast-growing brand that provides computer solutions to residential consumers and small businesses. We service every type of technology from computers, phones, tablets and printers to networks, internet connections, security and much more!
Job Summary
The Nerd will complete desktop configurations, installations and upgrades of personal computer hardware and software, perform technology audits, provide software and operating system support on Mac and all versions of Windows, and offer proactive remote monitoring on business systems. The Nerd must have a strong field service background and customer service skills. Nerds must have solid technical skills, good communication skills and the desire to be a part of growing and exciting team.
Responsibilities
- Onsite computer solutions for Windows-based PCs and Apple computers
- Offer solutions such as hardware upgrades and remote monitoring to Residential customers and Business customers
- Network installation and maintenance (wired, wireless, LAN, WAN)
- Data recovery and loss prevention
- Virus protection and Spyware/Adware removal
- Computer security enhancement
- PC Hardware and software fault isolation and repair
- System repair and upgrades
- Software upgrade and installation
- One-on-one training
Qualifications
- 2-5 years of experience with Windows-based PCs (Win7, Win8, Win10) and networking in both residential and business environments
- Strong knowledge of PC troubleshooting and repair, both hardware and software/OS
- Knowledge of network troubleshooting and installation, wireless setup and management, Routing and switching (ex. Network+, MCSE, etc.)
- Proficiency with peer-to-peer and client/server network configurations and troubleshooting
- Professional, high-energy, customer-oriented work ethic
- Valid driver's license and a clean driving record
- Must be willing to submit to mandatory background check
Benefits/Perks
- Great culture
- Access to fully branded Nerd Van
- Opportunity to be a part of a growing brand!
Compensation: $15.00 - $25.00 per hour
IT SERVICE PROFESSIONALS
NerdsToGo is dedicated to providing customers with fast, friendly, and knowledgeable Computer Service and Technology Solutions for a variety of devices. Our professional "Nerds" can help fix your Apple, Android, or Microsoft product, from cracked iPhones to slow or unresponsive laptops and everything in between.
JOIN OUR TEAM AT NERDSTOGO
At NerdsToGo, our technicians don't just "go to work." Our business model has created a culture of excellence where Nerds are given the opportunity to grow and profit from their skills, while offering a high-standard of professional service to each and every one of our many loyal customers. If you are ready for an opportunity to do what you love doing, have fun, and be part of one of the fastest growing companies in the industry, you've come to the right place.
NOW HIRING!
We're growing fast, so we're looking for skilled applicants to fill positions throughout the country. If computers, smartphones, and tablets "speak to" you, or if you're looking to expand your talents and start helping others with their IT problems, NerdsToGo may be the right fit for you.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Nerds To Go Corporate.
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Computer Service Technician?
A: To succeed as a Computer Service Technician, one must possess core technical skills such as proficiency in operating systems (Windows, macOS, Linux), hardware troubleshooting and repair, and networking fundamentals. Additionally, strong soft skills like effective communication, problem-solving, and time management are crucial for resolving customer issues, documenting technical information, and meeting deadlines. These technical and soft skills enable Computer Service Technicians to efficiently diagnose and resolve complex technical problems, ultimately driving career growth and effectiveness in the role.
Q: What is the career path for a Computer Service Technician?
A: A Computer Service Technician's career path typically begins as a Help Desk Technician, providing initial technical support and troubleshooting for customers or internal users. As they gain experience, they can progress to roles such as Field Service Technician, where they perform on-site repairs and maintenance, and eventually to Senior Field Service Technician or Technical Lead, overseeing teams and developing technical strategies. Throughout their career, they can develop skills in areas like network administration, cybersecurity, and project management, leading to opportunities in specialized fields like IT consulting, technical sales, or even entrepreneurship.
