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Complaints Manager Jobs in Indiana (NOW HIRING)

State of Indiana

Complaints Coordinator

Indianapolis, IN · On-site

$53K/yr

About Indiana Department of Environmental Management (IDEM): Our mission is to implement federal ... The Complaints Coordinator is one of the Indiana Department of Environmental Management's key ...

Cabinetworks

HR Manager

Culver, IN

$95K - $120K/yr

Additionally, you lead investigations into complaints, manage projects, and facilitate monthly HR Manager Conference calls to provide updates on labor/employee relations. ***A critical aspect of this ...

Cabinetworks Group

HR Manager

Culver, IN · On-site

$95K - $120K/yr

Additionally, you lead investigations into complaints, manage projects, and facilitate monthly HR Manager Conference calls to provide updates on labor/employee relations. ***A critical aspect of this ...

HI Management

Property Manager

Lafayette, IN · On-site

Handle tenant complaints and resolve issues in a timely manner * Maintain property by addressing ... Prepare and manage budgets, financial reports, and other administrative tasks * Develop and ...

Landmark Roofing

Install Coordinator

Fort Wayne, IN · On-site

$18/hr

Residential Production Manager Department: Operations Location: Landmark Roofing Headquarters Classification: Full-Time, Non-Exempt Position Overview The Install Coordinator is a key support role ...

TJX Companies

FULL TIME COORDINATOR

Anderson, IN · On-site

$14.25 - $14.75/hr

Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs * Supports and ...

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TJX Companies

FULL TIME COORDINATOR

Anderson, IN · On-site

$14.25 - $14.75/hr

Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs * Supports and ...

AZZ

Office Manager

Muncie, IN · On-site

As an Office Manager you are primarily responsible for providing all administrative support to our ... Resolves customer complaints and answers customers' questions regarding policies and procedures.

Steel Partners

Quality Manager

Evansville, IN · On-site

Investigate customer complaints, coordinate containment actions, and manage customer quality scorecards and web portals. * Develop and report quality KPIs - scrap rate, defect PPM, cost of quality ...

Tjx

FULL TIME COORDINATOR

Anderson, IN · On-site

$14.25 - $14.75/hr

Partners with Management on Associate training needs to increase effectiveness * Ensures adherence to all labor laws, policies, and procedures * Promotes credit and loyalty programs * Supports and ...

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All JobsComplaints JobsComplaints Manager JobsComplaints Manager Jobs in Indiana

Complaints Manager information

See Indiana salary details

$22

$33

$47

How much do complaints manager jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for complaints manager in Indiana is $33.97, according to ZipRecruiter salary data. Most workers in this role earn between $29.97 and $35.38 per hour, depending on experience, location, and employer.

What does a complaints manager do?

A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a complaints manager?

A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.

What are the typical career advancement opportunities for a complaints manager?

As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.

What are the most commonly searched types of Complaints jobs in Indiana?

The most popular types of Complaints jobs in Indiana are:

What are popular job titles related to Complaints Manager jobs in Indiana?

For Complaints Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Complaints Manager jobs in Indiana look for?

The top searched job categories for Complaints Manager jobs in Indiana are:

Complaints Manager jobs near you
Infographic showing various Complaints Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $70,663 per year, or $34 per hour.

Complaints Coordinator

State of Indiana

Indianapolis, IN • On-site

$53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

State Of Indiana rating

7.0

Company rating: 7.0 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

41st of 50 rated states

Job description

Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About Indiana Department of Environmental Management (IDEM):
Our mission is to implement federal and state regulations to protect human health and the environment while allowing the environmentally sound operations of industrial, agricultural, commercial, and governmental activities vital to a prosperous economy. We issue air, water, and solid and hazardous waste permits that restrict discharges to environmentally safe levels. Staff members inspect and monitor regulated entities; provide compliance and technical assistance; monitor and assess air, land, and water quality; use enforcement actions as necessary to ensure compliance; and respond to incidents involving spills to soil or waters of the state.
Role Overview:
The Complaints Coordinator is one of the Indiana Department of Environmental Management's key public-facing connectors. In this role, you will be the first point of contact for public complaints and inquiries, turning incoming information into organized, actionable insights for program staff across IDEM. You will assess each complaint, identify the correct environmental program area or partner agency, and ensure concerns are addressed promptly and professionally. You will keep accurate records, track timelines, and prepare monthly and annual reports that help leadership understand trends and community needs. Working alongside another Complaints Coordinator on a small, cooperative team, you will help manage approximately 3,500 complaints each year. This work provides a meaningful opportunity to support a high-volume operation that directly serves citizens seeking guidance and resolution. This position is a strong fit for someone who enjoys problem solving, clear communication, and serving as a calm, organized presence in a fast moving environment.
Roles Responsibilities:
  • Serve as a primary point of contact for public complaints received via phone, email, mail, in-person, and outside agency referrals.
  • Operate confidently in fast-paced, evolving, and occasionally adversarial situations.
  • Gather key information needed to initiate environmental complaints and document details clearly.
  • Enter and maintain accurate complaint information within the agency database.
  • Route incoming complaints to the correct program area or external agency with speed and accuracy.
  • Retrieve, review, and respond to voicemail messages and distribute them appropriately.
  • Acknowledge, log, and assign complaints and inquiries received through all communication channels.
  • Process and respond to appropriate correspondence with professionalism and clarity.
  • Develop, update, and distribute monthly and annual reports summarizing complaint data for agency leadership.

Role Requirements:
  • Ability to work independently while staying highly focused and attentive to detail.
  • Consistent, timely, and accurate task execution.
  • Comfortable reading and interpreting regulations, statutes, and agency guidance.
  • Clear, professional communication skills-both written and verbal.
  • Strong team collaboration skills with the ability to build effective relationships across programs and partner agencies.
  • Adaptability to organizational and procedural changes.
  • Proficiency with Microsoft Office Suite.
  • Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
  • Self-motivated, reliable, and committed to maintaining confidentiality and integrity in all interactions.

Salary:
The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
  • Establish program objectives, KPIs, and actions to achieve them.
  • Develop, update, and monitor all policies and procedures related to the program area.
  • Interpret and explain policies, rules, regulations, or laws to leadership or customers.
  • Implement corrective action plans to solve program problems.
  • Analyze, prepare, and disseminate monthly and annual program reports.
  • Review budget and make budgetary recommendations to improve the program area finances.
  • Ensure program requirements meet federal and state policies and grants compliance.
  • Assist in the development and train employees or agency consultants on program requirements and usage.
  • Coordinator and deliver communication plans and communications.
  • Serve as a liaison between agency and other state and federal agencies.
  • Serve on management committees or other governing boards.
  • Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
  • Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees. Ensure work adheres to quality standards, deadlines, and proper procedures.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
  • Specialized knowledge in program subject matter obtained through experience and/or education.
  • Specialized knowledge of program area including pertinent rules and regulations.
  • Extensive knowledge of all source materials and references including federal and state laws governing the programs.
  • Ability to develop and implement new principles and policies and discern any far-reaching implications.
  • Ability to communicate orally and in writing.
  • The ability to apply general rules to specific problems to produce answers that make sense.
  • Ability to work effectively with a wide variety of stakeholders.
  • Working knowledge of accounting and budget principles.
  • Ability to delegate work, set clear direction, and manage workflow.
  • Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.

A degree is not required. However, at least 7+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans
  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards
  • Health savings account, which includes bi-weekly state contribution
  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
  • Two (2) fully-funded pension plan options
  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
    • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
    • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 on election years
  • Education Reimbursement Program
  • Group life insurance
  • Referral Bonus program
  • Employee assistance program that allows for covered behavioral health visits
  • Qualified employer for the Public Service Loan Forgiveness Program
  • Free Parking for most positions
  • Free LinkedIn Learning access

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Current Employee? Click here to apply.

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