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Complaints Manager Jobs in Indiana (NOW HIRING)

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$22

$33

$47

How much do complaints manager jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for complaints manager in Indiana is $33.97, according to ZipRecruiter salary data. Most workers in this role earn between $29.97 and $35.38 per hour, depending on experience, location, and employer.

What does a complaints manager do?

A Complaints Manager oversees the handling of customer or client complaints, ensuring they are resolved efficiently and in line with company policies. They analyze complaint patterns, implement service improvements, and ensure regulatory compliance. Their role involves liaising with different departments, training staff on effective resolutions, and maintaining detailed records to enhance customer satisfaction. Effective communication, problem-solving, and conflict resolution skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a complaints manager?

A successful Complaints Manager typically holds a degree in business, communications, or a related field and possesses experience in customer service or dispute resolution. Familiarity with case management software, CRM systems, and complaint tracking tools is often required, sometimes alongside certifications in conflict resolution or quality management. Strong interpersonal skills, patience, active listening, and problem-solving abilities help a Complaints Manager excel in sensitive or high-pressure situations. These skills are vital for efficiently resolving customer concerns, maintaining client satisfaction, and protecting the organization's reputation.

What are the typical career advancement opportunities for a complaints manager?

As a Complaints Manager, you can progress into senior management roles such as Head of Customer Service, Quality Assurance Manager, or Operations Manager, depending on your organization's structure. Many companies also offer pathways into training and development, compliance, or process improvement roles due to the analytical and leadership skills gained in this position. Developing expertise in regulatory requirements and building a track record of effective resolution can open doors to broader roles within risk management or corporate governance. Career growth is often supported by taking on larger teams, handling more complex cases, or implementing strategic initiatives that shape the overall customer experience.

What are the most commonly searched types of Complaints jobs in Indiana?

The most popular types of Complaints jobs in Indiana are:

What are popular job titles related to Complaints Manager jobs in Indiana?

For Complaints Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Complaints Manager jobs in Indiana look for?

The top searched job categories for Complaints Manager jobs in Indiana are:

Complaints Manager jobs near you
Infographic showing various Complaints Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $70,663 per year, or $34 per hour.

Assistant General Manager

Delight TB Indiana Management LLC

Fort Wayne, IN

Full-time

Re-posted 25 days ago

Job description

“ You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

You support the Restaurant General Manager (RGM) by managing great work shifts and completing administrative duties.  In the absence of the RGM, you provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards.  Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner.  You also assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.
Assistant Manager behaviors include:
  • Solving customer complaints quickly and with a smile.
  • Providing feedback to restaurant team members in a positive manner.
  • Following cash, security, inventory and labor policies and procedures.
  • Reading and understanding reports and responding appropriately to solve problems. 

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