The Sales Associate/Representative is responsible for proactive new business development within aerospace and industrial manufacturing markets, supporting revenue growth through account management, and quoting coordination. This role builds and maintains strong customer relationships, manages RFQ and contract review processes, and works cross-functionally with engineering, planning, accounting and quality teams to ensure competitive, compliant, and profitable business capture.
Key Responsibilities
Account Management & Customer Relationship Development
- Serve as primary point of contact for assigned customer accounts
- Develop and maintain long-term customer relationships
- Monitor account performance, delivery metrics, and customer satisfaction
- Coordinate internally to resolve delivery, quality, or technical concerns
- Conduct regular customer follow-ups and relationship-building activities, with routine travel to customer and prospect locations
- Participate in customer visits, facility tours, and program reviews
Quoting & Commercial Support
- Manage RFQ intake, review, and coordination with engineering and estimating teams
- Prepare and submit quotes aligned with company pricing strategy and margin targets
- Track quote activity, win/loss ratios, and follow-up actions
- Support contract review to ensure technical and regulatory compliance
- Maintain accurate CRM and ERP data related to opportunities and backlog
New Business Development
- Identify and solicit new business opportunities within target aerospace and industrial markets
- Research potential customers, programs, and market trends
- Support lead generation through networking, trade shows, and outreach
- Develop pipeline of prospective opportunities
- Collaborate with leadership on territory or market growth strategies
Sales Analysis & Reporting
- Analyze sales trends, customer performance, and margin data
- Support forecasting and backlog reporting
- Monitor revenue targets and performance metrics
- Provide data-driven insights to improve profitability and growth
- Participate in and provide territorial sales data in sales meetings
Educational Requirements
- Bachelor’s degree in Business, Marketing, Engineering, or related field preferred
- Equivalent combination of education and relevant experience considered
Required Experience
- 5-7 years of experience in sales, account management, or customer service in manufacturing
- Experience managing RFQs and customer-facing communications
- Must be proficient in basic math operations
- Experience in aerospace or industrial manufacturing environments preferred
Skills & Competencies
- Strong customer relationship-building and communication skills
- Ability to interpret technical drawings and manufacturing capabilities at a high level
- Analytical ability for pricing, margin, and sales data review
- Strong negotiation and follow-up skills
- Advanced MS Excel skills
- Proficient in math (unit of measure conversions, area/volume calculations, profit/margin analysis)
- Proficiency in CRM and ERP systems
- Excellent organizational and time-management abilities
- Ability to manage multiple accounts in a high-mix, low-volume environment
- Self-motivated with proactive business development mindset
Preferred Qualifications
- Experience in AS9100-certified aerospace environments
- Familiarity with ITAR and export compliance regulations
- Experience selling precision machining, assembly, or aerospace components
- Knowledge of long-cycle aerospace sales processes
- Experience supporting defense, space, or commercial aerospace programs
Working Conditions
- Office-based with regular interaction on the manufacturing floor
- High level of travel to customer sites, trade shows, or industry events
- Extended hours may be required during quoting deadlines or customer escalations
Physical Requirements
- Ability to sit and work at a computer for extended periods
- Ability to walk the manufacturing floor and engage with production teams
- Ability to travel by air or ground as needed
- Ability to effectively communicate verbally in English
- Ability to lift marketing materials or sample parts (up to 25 lbs)
Compliance & Other Requirements
- Adherence to AS9100 quality systems and internal procedures
- Compliance with ITAR and export control regulations
- Ability to manage sensitive customer, pricing, and technical information confidentially
- U.S. Person status may be required due to ITAR regulations
Compensation:
$125,000 - $150,000 DOE and with commission based on new business generated.
Benefits: Medical, Dental, Vision, 401K, Company paid life, and additional voluntary plans.
Company Description
Thermal Structures, a subsidiary of HEICO, is an industry-leading provider of insulation and composite products, backed by support that consistently exceeds customer expectations. We design and manufacture solutions that deliver superior performance in the most complex and demanding applications. From concept to completion, we have the resources to meet this challenge with world-class quality and value.