Manhattan, NY · On-site
$90K - $102K/yr
Collections Team Lead Department: Operations Reports to: Customer Svc & Collections Mgr Status: Exempt Grade: 10 Salary Range: $90,000- $102,474 Actual compensation within the pay range will be ...
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Manhattan, NY · On-site
$90K - $102K/yr
Collections Team Lead Department: Operations Reports to: Customer Svc & Collections Mgr Status: Exempt Grade: 10 Salary Range: $90,000- $102,474 Actual compensation within the pay range will be ...
New York, NY · On-site
$90K - $100K/yr
Collections, Team Lead Purpose/Objective: The Collections Team Leader provides day-to-day supervision and guidance to the Collections team while continuing to manage a portfolio of delinquent ...
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New York, NY · On-site
$90K - $100K/yr
Collections, Team Lead Purpose/Objective: The Collections Team Leader provides day-to-day supervision and guidance to the Collections team while continuing to manage a portfolio of delinquent ...
New York, NY · On-site
$90K - $102K/yr
Collections Team Lead Department: Operations Reports to: Customer Svc & Collections Mgr Status: Exempt Grade: 10 Salary Range: $90,000- $102,474 Actual compensation within the pay range will be ...
New York, NY · On-site
$90K - $102K/yr
Collections Team Lead Department: Operations Reports to: Customer Svc & Collections Mgr Status: Exempt Grade: 10 Salary Range: $90,000- $102,474 Actual compensation within the pay range will be ...
Lisle, IL · On-site
$60 - $80/hr
Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...
Lisle, IL · On-site
$60 - $80/hr
Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...
Waukegan, IL · On-site
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Waukegan, IL · On-site
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Kenosha, WI · On-site
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Kenosha, WI · On-site
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Lisle, IL · On-site
$18.25 - $24.75/hr
Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...
Lisle, IL · On-site
$18.25 - $24.75/hr
Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...
Glenview, IL · On-site
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Glenview, IL · On-site
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Milwaukee, WI · On-site
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Milwaukee, WI · On-site
Collections Team Lead Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Looking to grow your leadership career infinance? Join Uline as aCollectionsTeam Lead, whereyou'llmentor a ...
Durham, NC · On-site
$17.25 - $23.50/hr
Description We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter expert ...
Durham, NC · On-site
$17.25 - $23.50/hr
Description We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter expert ...
Durham, NC · On-site
$17.25 - $23.50/hr
Job Type Full-time Description We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a ...
Durham, NC · On-site
$17.25 - $23.50/hr
Job Type Full-time Description We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a ...
Durham, NC · On-site
$17.25 - $23.50/hr
Description: We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter ...
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Durham, NC · On-site
$17.25 - $23.50/hr
Description: We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter ...
Palatine, IL · On-site
$80 - $100/hr
MORTGAGE COLLECTIONS TEAM LEAD Full Time Palatine, IL, US 14 days ago Requisition ID: 1061 Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide ...
Palatine, IL · On-site
$80 - $100/hr
MORTGAGE COLLECTIONS TEAM LEAD Full Time Palatine, IL, US 14 days ago Requisition ID: 1061 Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide ...
Palatine, IL · On-site
$60 - $80/hr
MORTGAGE COLLECTIONS TEAM LEAD Full Time Palatine, IL, US 6 days ago Requisition ID: 1061 Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide ...
Palatine, IL · On-site
$60 - $80/hr
MORTGAGE COLLECTIONS TEAM LEAD Full Time Palatine, IL, US 6 days ago Requisition ID: 1061 Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide ...
The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance. As a Team Lead, you will assist your manager with monitoring productivity ...
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The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance. As a Team Lead, you will assist your manager with monitoring productivity ...
The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance. As a Team Lead, you will assist your manager with monitoring productivity ...
Quick apply
The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance. As a Team Lead, you will assist your manager with monitoring productivity ...
Sandpoint, ID · On-site
$23 - $25/hr
Help schedule and lead team huddles as needed. Strategic Collections Oversight * Oversee and guide collection efforts on Large Target Accounts (LTA), ensuring consistent communication, follow-ups ...
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Sandpoint, ID · On-site
$23 - $25/hr
Help schedule and lead team huddles as needed. Strategic Collections Oversight * Oversee and guide collection efforts on Large Target Accounts (LTA), ensuring consistent communication, follow-ups ...
Remote Collections Supervisor | Collections Team Lead | Call Center Supervisor Live Oak Financial, Inc. Full-Time | Remote | Collections Leadership | Financial Services Job Overview Live Oak ...
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Remote Collections Supervisor | Collections Team Lead | Call Center Supervisor Live Oak Financial, Inc. Full-Time | Remote | Collections Leadership | Financial Services Job Overview Live Oak ...
Denver, CO · On-site
$150 - $200/hr
Lead and optimize collections team performance by setting strategic goals, refining operational structures, and driving KPI maximization * Leverage data trends in reporting to identify procedural ...
New
Denver, CO · On-site
$150 - $200/hr
Lead and optimize collections team performance by setting strategic goals, refining operational structures, and driving KPI maximization * Leverage data trends in reporting to identify procedural ...
New
A Collections Team Lead oversees a team of collection agents responsible for recovering outstanding debts. They monitor team performance, set collection strategies, and ensure compliance with company policies and regulations. This role requires strong leadership, communication, and problem-solving skills to improve recovery rates while maintaining positive customer relationships. Additionally, they may assist in training staff, resolving escalated issues, and analyzing collection data to enhance efficiency.
Exceling as a Collections Team Lead requires expertise in debt recovery processes, strong analytical abilities, and prior experience in credit or collections management, often supported by a relevant degree or industry certification. Familiarity with collections software (like FICO or CACS), CRM systems, and knowledge of relevant regulations (such as FDCPA) are typically expected. Exceptional leadership, conflict resolution, and motivational skills help you guide and develop team members effectively. These competencies are critical for successfully overseeing collections operations, meeting targets, and maintaining both compliance and team morale.
A Collections Team Lead often encounters challenges such as meeting collection targets, managing team performance, and addressing difficult customer situations. Staying current with regulations, providing ongoing training and coaching for the team, and developing strategies to improve efficiency are essential for overcoming these challenges. Maintaining team motivation, especially when dealing with difficult or unresponsive accounts, is also a key part of the job. Success in this role comes from balancing assertive collection practices with empathy and professionalism, while ensuring team cohesion and compliance with industry standards.
Cities with the most Collections Team Lead job openings:
The most popular types of Collections Team Lead jobs are:
States with the most job openings for Collections Team Lead jobs include:
The top searched job categories for Collections Team Lead jobs are:
$90K - $102K/yr
Full-time
Re-posted 4 days ago
Job Title: Collections Team Lead
Department: Operations
Reports to: Customer Svc & Collections Mgr
Status: Exempt
Grade: 10
Salary Range: $90,000- $102,474
Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: New York, NY
Purpose/Objective:
The Collections Team Leader provides day-to-day supervision and guidance to the Collections team while continuing to manage a portfolio of delinquent accounts. The Team Leader ensures that delinquency management processes are executed consistently, efficiently, and in compliance with internal procedures and legal standards. This role is instrumental in coaching team members, improving departmental workflow, and maintaining strong communication with other departments and leadership.
The Collections Team Leader leads by example, fosters a culture of accountability and professionalism, and serves as the primary point of escalation for complex or high-risk collection matters.
Key Accountabilities:
• Supervise and support daily activities of the Collections team to ensure timely and effective contact with delinquent accounts.
• Conduct routine account reviews and monitor aging reports to ensure appropriate action is being taken on all past due loans.
• Train new team members on policies, systems, and procedures; provide ongoing coaching and performance feedback to the team.
• Oversee follow-up on check and ACH bounces, ensuring that proper communication and resolution steps are taken.
• Review and approve 10-day past due letters and other customer communications for consistency and compliance.
• Serve as the liaison between the Collections team and other departments, including Legal, Loan Servicing, and Sales.
• Support the VP by preparing summaries of delinquent accounts, collections status updates, and action plans for problem loans.
• Coordinate and attend site visits for delinquent or repossession cases; ensure repossession activities are handled in line with company policy.
• Assist with loan workouts and recommend modifications or legal actions as needed.
• Support the in-house attorney in preparing default notices and assist in collections-related legal matters.
• Maintain accurate records of team activities, call logs, payment arrangements, and compliance documentation.
• Ensure team members adhere to BSA/AML compliance requirements and complete all required trainings.
• Participate in and help lead weekly collections meetings; escalate critical issues to the VP as necessary.
• Provide backup support for Collections Representatives during high-volume periods.
Education:
• High School Diploma required
• Bachelor's degree preferred
Experience:
• Minimum 3-5 years of collections experience in a commercial lending, banking or financial services environment
• Prior supervisory or team lead experience strongly preferred
Skills & Knowledge:
• Strong written and verbal communication skills, including negotiation and conflict resolution
Where You Work Matters
• Ability to manage multiple priorities and deliver results in a fast-paced, deadline-driven environment
• Proficient in Microsoft Excel, Word, and TValue; knowledge of company's accounting software required
• Knowledge of repossession and legal collections processes is a plus
• Proven ability to coach others and contribute to a positive team culture
• High level of discretion and professionalism when handling sensitive account matters
Sourced by ZipRecruiter
51 - 200 Employees
Nashville, TN, US
1984
