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Contractual Collections Team Lead Jobs (NOW HIRING)

ThinkingAhead

Collections, Team Lead

Manhattan, NY

$90K - $102K/yr

Collections Team Lead Department: Operations Reports to: Customer Svc & Collections Mgr Status: Exempt Grade: 10 Salary Range: $90,000- $102,474 Actual compensation within the pay range will be ...

ThinkingAhead

Collections, Team Lead

New York, NY

$90K - $100K/yr

Collections, Team Lead Purpose/Objective: The Collections Team Leader provides day-to-day supervision and guidance to the Collections team while continuing to manage a portfolio of delinquent ...

ThinkingAhead

Collections, Team Lead

New York, NY · On-site

$90K - $102K/yr

Collections Team Lead Department: Operations Reports to: Customer Svc & Collections Mgr Status: Exempt Grade: 10 Salary Range: $90,000- $102,474 Actual compensation within the pay range will be ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

$60 - $80/hr

Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

$18.25 - $24.75/hr

Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...

MED-EL Corporation

Billing & Collections Team Lead

Durham, NC · On-site

$17.25 - $23.50/hr

Description We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter expert ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

$60K - $62K/yr

Position Summary The Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...

MED-EL Corporation

Billing & Collections Team Lead

Durham, NC · On-site

$17.25 - $23.50/hr

Description: We're looking for a motivated Billing & Collections Team Lead to help support the daily operations of our billing & collections team. In this role, you'll serve as a subject matter ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

$60K - $62K/yr

Position SummaryThe Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...

AmeriNat

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

$60 - $80/hr

MORTGAGE COLLECTIONS TEAM LEAD Full Time Palatine, IL, US 6 days ago Requisition ID: 1061 Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide ...

OSP LP

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

$80 - $100/hr

MORTGAGE COLLECTIONS TEAM LEAD Full Time Palatine, IL, US 14 days ago Requisition ID: 1061 Primary Position Objective The Collections Team Lead will report to the Collections Manager and provide ...

DCC Propane, LLC

Collections Team Lead

Lisle, IL · On-site

$60K - $62K/yr

Position SummaryThe Collections Team Lead provides leadership and support to 5-7 collection associates with resolving overdue invoices and collection of payments from customers of DCC Propane. This ...

OSP LP

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance. As a Team Lead, you will assist your manager with monitoring productivity ...

OSP LP

MORTGAGE COLLECTIONS TEAM LEAD

Palatine, IL · On-site

The Team Lead facilitates difficult technical tasks and will be available to the Collections team for support and guidance. As a Team Lead, you will assist your manager with monitoring productivity ...

Liberis

Collections Team Leader

Atlanta, GA · On-site

Lead, motivate, and develop a small Collections team to achieve operational objectives, customer outcomes, and individual performance targets. * Set clear goals and expectations, monitor performance ...

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Infographic showing various Contractual Collections Team Lead job openings in the United States as of June 2026, with employment types broken down into 3% Full Time, 82% Part Time, 3% Temporary, and 12% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Collections, Team Lead

Manhattan, NY

ThinkingAhead
51 - 200 employees
Learn more about ThinkingAheadexternal

$90K - $102K/yr

Full-time

Re-posted 5 days ago

Job description

Job Title: Collections Team Lead

Department: Operations

Reports to: Customer Svc & Collections Mgr

Status: Exempt

Grade: 10

Salary Range: $90,000- $102,474

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: New York, NY

Purpose/Objective:

The Collections Team Leader provides day-to-day supervision and guidance to the Collections team while continuing to manage a portfolio of delinquent accounts. The Team Leader ensures that delinquency management processes are executed consistently, efficiently, and in compliance with internal procedures and legal standards. This role is instrumental in coaching team members, improving departmental workflow, and maintaining strong communication with other departments and leadership.

The Collections Team Leader leads by example, fosters a culture of accountability and professionalism, and serves as the primary point of escalation for complex or high-risk collection matters.

Key Accountabilities:

• Supervise and support daily activities of the Collections team to ensure timely and effective contact with delinquent accounts.

• Conduct routine account reviews and monitor aging reports to ensure appropriate action is being taken on all past due loans.

• Train new team members on policies, systems, and procedures; provide ongoing coaching and performance feedback to the team.

• Oversee follow-up on check and ACH bounces, ensuring that proper communication and resolution steps are taken.

• Review and approve 10-day past due letters and other customer communications for consistency and compliance.

• Serve as the liaison between the Collections team and other departments, including Legal, Loan Servicing, and Sales.

• Support the VP by preparing summaries of delinquent accounts, collections status updates, and action plans for problem loans.

• Coordinate and attend site visits for delinquent or repossession cases; ensure repossession activities are handled in line with company policy.

• Assist with loan workouts and recommend modifications or legal actions as needed.

• Support the in-house attorney in preparing default notices and assist in collections-related legal matters.

• Maintain accurate records of team activities, call logs, payment arrangements, and compliance documentation.

• Ensure team members adhere to BSA/AML compliance requirements and complete all required trainings.

• Participate in and help lead weekly collections meetings; escalate critical issues to the VP as necessary.

• Provide backup support for Collections Representatives during high-volume periods.

Education:

• High School Diploma required

• Bachelor's degree preferred

Experience:

• Minimum 3-5 years of collections experience in a commercial lending, banking or financial services environment

• Prior supervisory or team lead experience strongly preferred

Skills & Knowledge:

• Strong written and verbal communication skills, including negotiation and conflict resolution

Where You Work Matters

• Ability to manage multiple priorities and deliver results in a fast-paced, deadline-driven environment

• Proficient in Microsoft Excel, Word, and TValue; knowledge of company's accounting software required

• Knowledge of repossession and legal collections processes is a plus

• Proven ability to coach others and contribute to a positive team culture

• High level of discretion and professionalism when handling sensitive account matters