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Collections Team Lead Jobs (NOW HIRING)

SOSi

Team Lead with Security Clearance

El Paso, TX · On-site

Overview SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in ... Provide direct oversite for Data collections team members * Coordinate communications between ...

AT&T

Manager-Credit/Collections

Orlando, FL · On-site

Team Leadership * Lead, coach, and support a team responsible for credit, collections, account resolution, and receivables follow-up. * Assign work, establish priorities, monitor progress, and ensure ...

Robert Half

Credit & Collections Manager

Monterey, CA · On-site

$85K - $95K/yr

Lead, mentor, and evaluate the collections team, promoting consistent performance, accountability, and focused development. * Partner with Sales, Branch Operations, and Finance to support customer ...

NTT Data, Inc.

Senior Team Lead, Collections

Your role at a glance The Senior Team Lead, Collections oversees a global portfolio of accounts receivable, leading a team responsible for cash collection, dispute resolution, credit risk mitigation ...

NTT Data, Inc.

Senior Team Lead, Collections

Your role at a glance The Senior Team Lead, Collections oversees a global portfolio of accounts receivable, leading a team responsible for cash collection, dispute resolution, credit risk mitigation ...

CPI Security

Collections Manager

Charlotte, NC · On-site

Leadership and Team Management: * Lead, mentor, and develop the collections team to ensure high performance and continuous improvement. * Set clear performance expectations and provide regular ...

CPI Security

Collections Manager

Charlotte, NC · On-site

Leadership and Team Management: * Lead, mentor, and develop the collections team to ensure high performance and continuous improvement. * Set clear performance expectations and provide regular ...

CPI Security

Collections Manager

Charlotte, NC · On-site

Leadership and Team Management: * Lead, mentor, and develop the collections team to ensure high performance and continuous improvement. * Set clear performance expectations and provide regular ...

Happy Money

Senior Collections Specialist

$19 - $25.50/hr

Identify and surface process improvement opportunities to the Team Lead, contributing ideas that ... Deep understanding of collections processes, strategies, and regulatory considerations.

Happy Money

Senior Collections Specialist

$50K - $65K/yr

Identify and surface process improvement opportunities to the Team Lead, contributing ideas that ... Deep understanding of collections processes, strategies, and regulatory considerations.

Collabera

Claims Collections Processor

Mason, OH · On-site

$16 - $20.25/hr

... Team Lead; perform the processing and posting of US checks, wires and other bank activity ... Collections Team, Cash Team, Billing, Accounting, Account Management and various other internal ...

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Collections Team Lead information

What is a collections team lead?

A Collections Team Lead oversees a team of collection agents responsible for recovering outstanding debts. They monitor team performance, set collection strategies, and ensure compliance with company policies and regulations. This role requires strong leadership, communication, and problem-solving skills to improve recovery rates while maintaining positive customer relationships. Additionally, they may assist in training staff, resolving escalated issues, and analyzing collection data to enhance efficiency.

What are the key skills and qualifications needed to thrive as a collections team lead?

Exceling as a Collections Team Lead requires expertise in debt recovery processes, strong analytical abilities, and prior experience in credit or collections management, often supported by a relevant degree or industry certification. Familiarity with collections software (like FICO or CACS), CRM systems, and knowledge of relevant regulations (such as FDCPA) are typically expected. Exceptional leadership, conflict resolution, and motivational skills help you guide and develop team members effectively. These competencies are critical for successfully overseeing collections operations, meeting targets, and maintaining both compliance and team morale.

What are some of the main challenges a collections team lead faces, and how can they be managed?

A Collections Team Lead often encounters challenges such as meeting collection targets, managing team performance, and addressing difficult customer situations. Staying current with regulations, providing ongoing training and coaching for the team, and developing strategies to improve efficiency are essential for overcoming these challenges. Maintaining team motivation, especially when dealing with difficult or unresponsive accounts, is also a key part of the job. Success in this role comes from balancing assertive collection practices with empathy and professionalism, while ensuring team cohesion and compliance with industry standards.

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Collections Team Lead jobs near you
Infographic showing various Collections Team Lead job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Team Lead with Security Clearance

El Paso, TX • On-site

SOSi
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Re-posted 22 days ago

Job description

Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide. Job Description Overview SOSi is seeking a Team Lead who will be responsible for supporting the Supervisor in managing day-to-day shift operations and will serve as the acting Supervisor in their absence. The Team Lead will play a key role in ensuring smooth workflow by coordinating tasks, monitoring performance, and assisting with issue resolution during assigned shifts. Additionally, the Team Lead will act as a liaison between Data Analysts and Data Coordinators, facilitating effective communication, ensuring alignment on project goals, and promoting collaboration across functions. This role requires strong leadership, organizational, and interpersonal skills to maintain operational continuity and uphold program standards. Essential Job Duties * Maintain schedules and conduct role calls
* Provide direct oversite for Data collections team members
* Coordinate communications between functional teams
* Draft and maintain administrative paperwork and reports
* Double check work products for accuracy and completeness Qualifications Minimum Requirements * 1-2 years of related job experience
* Fluent in English and Spanish
* Must be US Citizen to be eligible to receive appropriate level security clearance
* Must have lived in the US for 3 out the past 5 years
* Basic data entry skills
* Ability to pass an SSBI government background investigation
* Strong written and verbal communication skills
* Must be able to work independently or within a team Additional Information Work Environment * Work is on-site at one of multiple SOSi locations
* Requires periods of non-traditional hours including consecutive nights or weekends when necessary
* Shift work is required as this is 24/ 7/ 365 days a year operational environment
* Ability to work efficiently under deadlines and pressure
* Ability to keep up in a fast-paced environment
* Must be able to work any assigned shift
Working at SOSi All interested individuals will receive consideration and will not be discriminated against for any reason.

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